coach: Using Role Play to Maximize Performance - 05/23/10 06:11 PM
 
In this post you’ll learn how to use the MPF (Model-Practice-Feedback) method in your training for both new and experienced agents.
This market requires the mastery of selling skills, so training should be your first priority. As a speaker I used to think that my seminars change behavior. They don’t. Adults must perform the behavior in a controlled environment. What changes behavior, is practice. The BEST training you will EVER do for your agents is to have them ROLE PLAY for five minutes. 
Show the way through M-P-F
First you must demonstrate the proper way to perform a skill (Model). … (10 comments)

 

David Knox

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