customer service: PEOPLE HIRE AGENTS THAT ARE AVAILABLE AND THAT THEY LIKE - 09/21/12 07:02 AM
We are all the same when it comes to certain thought process and procedures. People shop for value and recognize it when they see it. Even if they are not clear, if they glimpse the right way to go, they will lean toward that. That's why a lot of people get taken in. They trust people who look and act like the real thing. But here is the point: They want to go with someone....
I TELL...THE SELL IS BUILT-IN
So it all boils down to maybe a couple of things. One, or first, be available and that ranges from communications … (8 comments)

customer service: HELLO MAY I HELP YOU PUSH ONE NOW IF NOT SURE PUSH TWO NOW - 09/20/12 08:08 AM
It still happens often too. People are surprised when someone answers the phone. Even more surprising is when they answer it on the first or second ring. Anyone who wishes to start a business or increase the one they are in has just to answer the phone right away. Instantly you just surpassed all your competition and what happens after that is up to you
WE PAY TO GET THE PHONE TO RING...but don't answer it?
Getting the phone to ring has always been a challenge for business for decades. Billions of dollars are spent by corporations annually to be the first to be called or … (4 comments)

customer service: REAL ESTATE AGENTS MAKE HOUSE CALLS - 08/29/12 10:23 AM
Doctors should make house calls and they used to back in the day but now they don't. I know of two attorneys that will come to your house right now and counsel with you and get things done. Real Estate agents are eager to serve in this capacity and have always prided themselves on being hands on literally to the product and the mission
WE KEEP COMING
Whether buying, selling or investing, a set of experienced eyes and ears when added to your own makes for a better outcome for all the parties. Agents not only come to your house, but … (24 comments)

customer service: YOU GOT MY FULL ATTENTION - 08/24/12 09:06 AM
Everyone wants attention. In fact, if you want to be famous, well off or powerful, give people attention. Once they have received their full of attention, you will then get yours. It is a good trade and someone has to go first. I am suggesting that YOU be the one to do so. Listening...lending someone your ear, if done correctly, is a very powerful tool
LOVE VIA LISTENING... CAN BE IN THE AIR
When you LISTEN to someone and they get it, they have a sense of being validated, respected and valued and that comes across without you the listener having to … (0 comments)

customer service: GOOD MOUTH BAD MOUTH YOU CHOOSE - 08/13/12 01:50 PM
This is the new empowerment sweeping across the nation and doing mostly good. You see with the Internet came unprecedented freedom of speech and the power that comes with it. The power to do good or bad remains in the hands of the blogger and poster and even the comment-er. No longer can anyone get away for any length of time mistreating others
BUSINESSES HAVE TO ALLOW FOR IT
Now more than ever, in every business plan...in every action plan is a way to handle people, their wants and needs and their demands too. No longer can anyone afford to mistreat … (4 comments)

customer service: VIZIO PRODUCTS AND COSTCO YOU CANT GO WRONG - 08/13/12 11:17 AM
About a 2 years ago, I bought a 55 inch TV at Costco. That's how the story ended. But how it began is interesting. First off, a large screen TV is expensive...very expensive. However, what you get in return exceeds the dollar value. Watching on a large screen triples the enjoyment factor. You get to watch all your old favorites like never before
$$$$$$=WHOA
Who wants to spend thousands of dollars? Not I and that is what kept me out of it. Furthermore, I heard that these TV's don't last long because the technologies are new and not perfected. So, spending all … (2 comments)

customer service: PEOPLE PLEASERS ONLY PLEASE - 08/10/12 07:46 AM
I was talking with a retired department manager of Nordstroms not too long ago and I was able to ask some questions. We all know that superior customer servicing and the many aspects of it are practiced at this above average retail shop. Good products, staff to walk you through it and even returns are all handled above par
TWO THINGS STOOD OUT
I found two things very interesting in my conversation with this former manager of Nordstroms. First, when they take applications for hire as well as the interview process, they are looking to see if you are a people … (6 comments)

customer service: JOSHUA D NAGGAR ATTORNEY AT LAW GIVES HOPE - 08/06/12 04:23 PM
Well I have lived to see something that is about time. An attorney who answers his phone and wants to hear your woe. Then, at no charge to you, he consults and if you have a case, you are off to a potential winning start. If no case, you will be left very sober on the subject matter. Either way, and at no cost or obligation, a person is better off for the free counseling call
HE DOES WHAT....?
What is further compelling about this is that Joshua D. Naggar bargains, trades, and negotiates services that compliment all involved. Instead of watching your … (4 comments)

customer service: WHEN YOU LIST WITH RAN RIGHT REALTY - 07/18/12 02:45 PM
You are in for a treat. WHY? I will show you how to either get in or out of the transaction successfully. No muss or fuss, drama, distraction or wasted time or energy. The best part of the beginning of the whole system in dealing with Richie (moi) is the free consultation. You get to explore, ask questions and ponder all for free. Doesn't matter if you go with me or not. The next agent will appreciate you even more and marvel at your savvy
LOT TO COVER AND DISCOVER
I don't expect you to understand the documents, the small print, the Real … (6 comments)

customer service: STOP RE-INVENTING CUSTOMER SERVICE - 06/26/12 11:27 AM
Customer service or if you say it backwards "service customer" is exactly what it means and says. Creative ways have popped up to cater to the customer or consumer. Fine. However, let's make sure we stay focused on the subject matter. For someone to have to already call on SERVICE, something is not right. From there, it should be immediately addressed and turned around
WHATS OUT THERE NOW
The other day, I called for customer service and got a very upbeat response. Immediately, the phone was answered, I was greeted and then told how to interact to better my results. Sounds … (2 comments)

customer service: MOM AND POP OR BIG BUSINESS - 06/22/12 07:01 AM
I like small and intimate run businesses. What you see is what you get. Usually, what they offer is what they do best and they play by the old rules too. They are available and approachable, listen and then perform accordingly. You can dialog with someone who has a STAKE in the conversation. It makes a big difference going in, during and in the outcome
THE MINIMUM IN MINIMUM WAGE
By contrast....It is very hard to motivate a minimum wage employee to really care about their job. It is usually hit or miss when engaging them. Also, there is a high turn-over … (11 comments)

customer service: POOR CUSTOMER SERVICE KISS OF DEATH - 06/14/12 07:03 AM
You would have to be pretty dense not to realize that running people around doesn't catch up with you or have consequences. When I was in charge of a major popular restaurant, I used to stand at the doors and welcome people and wish them well when they left. I kept that up for 3 months. A strange thing happened. My sales went up 
COURTESY WORKS WONDERS
It was time well spent interacting with people on the front lines and that applies in person or on the phone too. After a while, the place would be booked Friday and Saturdays. People … (54 comments)

customer service: 1-800-I AM CALLING WHERE ARE U - 06/08/12 07:04 AM
It bears repeating that in today's tech world, aside from it being all fun and games we should look at the root of the concept from a practical point of view. I am speaking about answering your phone, text or email in an efficient and effective manner. That is why all this exists. Today's generation makes more use out of it, but strip it bare and its really a contact tool
ITS BEEN EXPERIMENTED ON
One thing late night TV pitch people learned that no matter how clever their commercial was, if they could not make contact instantly, they would lose … (3 comments)

customer service: WHEN SHOULD WE SELL AND WHEN SHOULD WE TELL - 06/05/12 04:48 PM
Imagine you go shopping in a retail store and someone keeps following you around. Bothersome to say the least, but you manage to shrug it off. Suppose that same person keeps trying to sell you something. That can be a turn-off. Now, suppose a person is trying to tell you something meaningful like a sale that is starting or ending or some free gift or discount is available if you shop today..mm-mm...sounds good thank you
INVITE AND WELCOME WORKS
In the seller example, we respond to being pushed...PUSHINESS. No one likes it. Annoying comes to mind. People don't even push back … (11 comments)

customer service: ASK NOT WHAT YOU CAN DO FOR ME ASK ME WHAT I CAN DO FOR YOU - 05/09/12 10:09 AM
I am a full service Real Estate agent. I like to serve and Real Estate remains a fascinating business to practice serving in. You may be passing through and buyers and sellers come and go, but I and millions like me stay... being ready, willing and able to assist a client in the transacting of Real Estate
MEDIA HYPE
In Real Estate, it is important to be clear what you are doing and why. I often run into people who buy into the media hype and are not informed about this subject or are mis-informed.
STEALS & DEALS
For years, people … (5 comments)

customer service: YOU KEEP YOUR PRODUCT I WILL KEEP MY MONEY - 04/11/12 10:40 AM
WOO ME...WOW ME....Show me that dealing with you is the right thing to do. No lip here. Service only. Results is how we keep score. The way to get to know me correctly when I am out shopping is to help me get the item I am interested in. If you are not doing this and instead talking a good experience, then you keep your product and I keep my money
The dynamics of this post apply to wherever you go and for every subject. Here is how to fail.
1. Don't have people available that can help
2. Keep people with attitudes … (6 comments)

customer service: SHORT SALES CONTINUES TO PROVE ONE THING VERY CLEARLY - 04/10/12 11:17 AM
Banks do not know how to run a business. You see their time at bat came up. They swung and missed. No base run. Then, they go out into the field and cannot a catch a ball or throw into home base. ERRORS reported there too. No baseball card for them this year. What are we learning? That they cannot play ball? NO that's not the main message.
BANKS ARE NOT WHAT THEY APPEAR TO BE
They are not business people. They don't follow established rules and they have no program in place to correct their dysfunctional behavior. Remember, while they are … (3 comments)

customer service: REFERRED SOMETHING OUT GENEROUSITY CAME BACK - 04/03/12 08:29 AM
I have a list of people of whom I trust to refer others to should the need arise. I trust these people and no agreement is necessary. If I contact them, brief them and they accept, then we are game on. Now, we have to make sure our clients needs get met and successful transacting takes place.
HANDING OFF TO A PROFESSIONAL
I don't discuss amounts, time frames or tactics. My associates and peers know what to do just like I do. Their word to do is more solid that a supreme court ruling. Consequently things always go so well when … (0 comments)

customer service: WE ARE ALL IN THE SAME BUSINESS - 04/02/12 03:21 PM
You see many businesses all over the globe, country, states, cities and local areas providing many different services. But in reality, they all serve one purpose. They all have that purpose in common and we do well to remind each other of it. I am speaking of the foundation of it all. PEOPLE. So, the next time you are asked what business you are in, you could answer
REAL ESTATE ANSWER
I am in the people business fascilitating Real Estate transactions.
RESTAURANT OR FAST FOOD ANSWER
I am in the people business of serving hot food at value pricing
CLOTHING AND SHOES
I am … (4 comments)

customer service: HOTEL CONCIERGE SERVICES AVAILABLE IN REAL ESTATE TOO - 03/30/12 02:16 PM
If you have ever stayed in a five star establishment, they offer and include services designed to make your stay superior in any way they can. BUT WAIT...it gets even better. They have a designated CONCIERGE service that is designed to make your stay extra-ordinary and memorable. A concierge prides themselves on never saying NO and doing a lot of YES work
THEY ARE POWERFUL PLAYERS
You will be surprised the power they wield and the knowledge they have. It is considerable. Vendors want to please hotels who in turn send them business. Hotels want to please their patrons who in turn … (4 comments)

 
Richie Alan Naggar Author PEARLS SERIES of books, on LIFE and LOVE plus Real Estate too! (People first then business! Ran Right Realty Riverside, Ca) Rainmaker large

Richie Alan Naggar Author PEARLS SERIES of books

on LIFE and LOVE plus Real Estate too!

Riverside, CA

More about me…

People first then business! Ran Right Realty Riverside, Ca

Address: 4850 Palo Verde Lane, Riverside, Ca, 92501

Mobile: (951) 201-5951

Email Me



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