customer service: AGENTS LOOK AT THE BIG PICTURE WHILE SERVICING THE SMALL ONE - 06/19/13 06:40 AM
I had a wealthy couple client referred to me recently by an attorney who liked my work and considered me a specialist in fair dealing and with out of the box or tough transactions. I spoke with these people and what came out very quickly was that their former agent didn't do their job. I hate when I find things like this out. They knew it, I knew it and the attorney who referred them to me knew it too
SERVING THE CUSTOMER or CUSTOMER SERVICE
Now these people have wealth, money and a desire to spend it in Real Estate … (4 comments)

customer service: THANK YOU FOR BEING RUDE UNAVAILABLE AND UNPROFESSIONAL - 06/17/13 09:41 AM
Yes your freedom of professional and personal questionable expression towards people in general, your neighbors, friends, clients, principals, peers and associates that borders on being unproductive, immature and far from inviting is paying off for me. I am reaping um-teem rewards from it and I wanted to thank you. I remain grateful for the contrast
YOU LIGHT UP MY LIFE...?
Your dysfunctional conduct makes my functional conduct stand out. The consumer, client and principal are so happy to find someone who will treat them well as they spend their money and just when they think things are getting better, they run … (11 comments)

customer service: GIVING and RECEIVING GOOD IMPRESSIONS - 06/04/13 07:00 AM
Here we are in the business of interacting with people...lots and lots of people. The stakes are not just merely social, but financial and high stakes they are. We are taking the most expensive purchase of a persons life time called Real Estate and moving it from one person to another effectively and efficiently. No two deals are the same and people never fail to surprise us
WRAPPED UP GIFTS & PRESENTS
You never know what is inside a person until that person makes it known. Real Estate tends to bring a lot out of people and into play. Of course, … (4 comments)

customer service: IF YOUR HEART IS MISSING SO ARE YOU - 05/16/13 06:07 AM
This bears repeating so think about this for a while. This is rampant wherever you go. In college, people are there that do not want to be there. Some people cant stand their place of employment. Others watch children and put up with it. Some guy answers the phone in a department and hates it.....we see this happening all over the place.....
WHY DON'T YOU  STOP DOING SOMETHING IF YOUR HEART IS NOT IN IT......EVERYONE SUFFERS FOR IT...
But I need the money... I cant find anything else... The benefits are good... This is only temporary......
Okay, lets start with Real … (6 comments)

customer service: MY NO's ARE FEW AND FAR BETWEEN - 05/12/13 06:46 AM
I learned a long time ago that when practicing the servicing of a customer, the word NO was near worth-less and not appropriate. You may disagree, but I have very high and strict standards when it comes to the needs of my fellow Human Beings. The ones that cross my path.....are entitled to the best I have to offer....
OR WHY AM I DOING THIS...?
Now that being said, I am finding myself doing a lot of consultations lately. Things are changing rapidly in Real Estate and keeping up with it all is challenging, sometimes daunting....but very doable. When I consult, … (36 comments)

customer service: THREE LEGS OF THE RESTAURANT STOOL - 04/29/13 09:56 AM
You don't need to know much about the restaurant industry to understand the three-legged stool upon which it sits...Wherever you go, the dynamics of Service, Food and Ambiance are at work.... When all three line up, it can be a very pleasant experience. Lining up all three is not necessary to have a pleasant experience either....
FOOD:
There are places that are known for being "best" at their food. It can be a little old oyster shack on a back road, a hamburger dive in an auto parts junkyard or a place known for its fresh, gigantic steak fries..the attraction being … (2 comments)

customer service: POWER FOUND IN THE WORD YES - 04/25/13 06:44 AM
In these tough and challenging times, I have learned that one word stands out amongst others that if there was ever a time when we needed it to mean what it says...now is that time. It is a word we take for granted, but want so much to hear. The word is YES. It promotes forward movement, hope, and ushers in results...YES it does and YES does it
YES and NO
I like hearing YES very much. In fact, when I hear NO, I find myself appreciating YES even more. Yes is a great customer service word. The value for the … (2 comments)

customer service: PROFESSIONAL REAL ESTATE AGENT DESCRIBED - 04/06/13 07:24 AM
In every profession, there are people who stand out and they are called professionals. Professional defined: one who has special education, who possesses distinctive qualities with confidence, one who practices their highest being....all these convey an extraordinary person in their field. A person who becomes a professional has developed themselves into a marketable value
PRO...for short
A professional or a real pro as we call them earned the meaning of the above words. They live them. When you see a anyone practicing traits as described, you are moved to recognize a professional at work whatever field of endeavor they are in.
(25 comments)

customer service: GIFTS ARE OPTIONAL RESULTS ARE MANDATORY - 03/16/13 06:49 AM
Your a Real Estate agent wanting to facilitate a Real Estate transaction. You were hired to do a job and you did it. Services were exchanged for money and all walked away winners. However, it our industry of buying and selling, investing and servicing Real Estate, a closing gift to seal the memory of the deal is a common gesture
OK...WHAT DO WE GIVE?
What to give causes head scratching in the industry and to be unique about it can be challenging. Gift baskets, wine, calendars, gift certificates, magnet items, pen and pencil sets, flowers, plants, charity donations, vases, sweets, statues, … (8 comments)

customer service: COULDNT GET A HOLD OF YOU OR YOU THEM? - 02/09/13 07:02 AM
In today's world...not communicating effectively is not an accident...it is a red flag of some sort. How in the world can people not get a hold of people? Texting, emails, phone calls, cell phones, regular mail and the like say getting a hold of someone is very doable. So if you don't respond or they don't respond...something is wrong
CONSIDER
If it is a tradesman or a service provider, not answering or returning a call will say quite a bit about you even surpassing your marketing and your word of mouth. If you don't respond why would anyone want to do … (5 comments)

customer service: RETURN IT FOR A FULL REFUND SOMETIMES - 02/08/13 07:39 AM
Long ago retailers discovered that if they dealt with this part of the human nature by allowing refunds, sales would improve and they did. The fear or hesitation of purchasing and having remorse was off set by the fact that you could return the pruchase and no harm and no fowl. In the begiing of this
LADIES AND GENTLEMAN
WE INTERRUPT THIS POST TO ANNOUNCE A SPECIAL PROBLEM. WHEN I WENT TO POST IT, THE 2/3 OF IT DISAPPEARED. HOW  AND WHY ESCAPE ME..SORRY
PLEASE VISIT MY BLOG FOR OTHER POSTINGS UNTIL MY NEXT POST. THANK YOU
(10 comments)

customer service: IS THERE SUCH A THING AS OVER BLOGGING? - 01/30/13 08:40 AM
Can too much of anything can back fire? Isn't moderation and a little bit of this or that the preferred way to go? In most cases and for most subject matters I would say so. However, we have all seen the importance and relevancy of the Internet and how it impacts our everyday lives. QUESTION: Is giving out as many business cards as you can harmful to your business operations?
SHOW and SHARE YOURSELF
Therein lies your answer to the title of this post. NO, there is no such thing as TOO MUCH BLOGGING, POSTING OR COMMENTING or giving out too many business cards for … (6 comments)

customer service: OLD SCHOOL BUSINESS SYSTEM WORKS IF YOU DO - 12/20/12 06:34 AM
Today more than ever, many ways are out and about that can be used to bring in business to your business. The different systems abound because the different businesses can run many different ways. What we are always looking for, what you always use to keep score by is RESULTS. Results don't lie and the lack of them don't lie either
POLISH UP THE PERSON FIRST
My system is conventional perhaps too conventional for some. I built in on some solid principals that involve a lot of personal work. Here is the reason why I took the personal work approach: People buy … (11 comments)

customer service: MANAGEMENT SWORD CUTS BOTH WAYS - 11/16/12 11:29 AM
When we use the word manager nowadays, one thinks of the perks and the extra money that goes with the title. But the word itself: manager comes from the word MANAGE which is intended to mean the supervision and caring of other people, places, and things. It has sort of a buck stops here theme to it
MANAGEMENT IS NECESSARY
This is a tremendous responsibility to both your employer, your fellow workers and the consumer public. What a manager does or does not do and how they do it will determine just how well things will or will not end up.
(9 comments)

customer service: WHEN A BUSINESS MISBEHAVES IT NEEDS A SPANKING - 10/29/12 08:54 AM
The opposite is true too. If they are performing as represented, then frequent that business and support it. If not, it may not be there long even if you like it. Feelings wont pay the rent. I often visit with small shops and places around where I live and I buy things. Somethings I need and other things well lets just say it is an investment to keep the money moving around.
GOOD EXPERIENCES MAKE YOU TALK ABOUT IT
I had several good experiences with retailers that bare mentioning. My local Ralph's market made good on some not so ripe watermelons … (4 comments)

customer service: ACTION PLANS IDEAS MOVING WITH A PURPOSE - 10/24/12 01:50 PM
To do business one has to be in business. That meant rising to the start-up occasion using an action plan and monitoring the ACTION. It is as simple as having the right tools, communicating effectively and providing a service. From there, you can tweak the endeavor to make it go where you want.
BEING IN BUSINESS IS NOT HARD
Today it is so easy to represent that you are a business. If you go back 50 years, you had to have an office and show up there from specified times, dressed accordingly and be accommodating. Today, you can literally carry your office … (0 comments)

customer service: HOW TO KEEP SCORE IN ANY BUSINESS - 10/19/12 09:22 AM
There are so many ways to run a business of that you can be sure. Anyone who is in business should have the mindset of applying the following dynamics constantly: Better, Faster & Cheaper keeps everything running at optimum and of course results will follow. What is compelling and worthy to note is that if you are NOT doing this, your competition is
WHY KEEP BUSINESS WAITING?
I could never understand why there would be a line outside a business waiting for it to open? Here is a chance for management to generate word of mouth by opening the doors early … (2 comments)

customer service: PEOPLE HIRE AGENTS THAT ARE AVAILABLE AND THAT THEY LIKE - 09/21/12 07:02 AM
We are all the same when it comes to certain thought process and procedures. People shop for value and recognize it when they see it. Even if they are not clear, if they glimpse the right way to go, they will lean toward that. That's why a lot of people get taken in. They trust people who look and act like the real thing. But here is the point: They want to go with someone....
I TELL...THE SELL IS BUILT-IN
So it all boils down to maybe a couple of things. One, or first, be available and that ranges from communications … (8 comments)

customer service: HELLO MAY I HELP YOU PUSH ONE NOW IF NOT SURE PUSH TWO NOW - 09/20/12 08:08 AM
It still happens often too. People are surprised when someone answers the phone. Even more surprising is when they answer it on the first or second ring. Anyone who wishes to start a business or increase the one they are in has just to answer the phone right away. Instantly you just surpassed all your competition and what happens after that is up to you
WE PAY TO GET THE PHONE TO RING...but don't answer it?
Getting the phone to ring has always been a challenge for business for decades. Billions of dollars are spent by corporations annually to be the first to be called or … (4 comments)

customer service: REAL ESTATE AGENTS MAKE HOUSE CALLS - 08/29/12 10:23 AM
Doctors should make house calls and they used to back in the day but now they don't. I know of two attorneys that will come to your house right now and counsel with you and get things done. Real Estate agents are eager to serve in this capacity and have always prided themselves on being hands on literally to the product and the mission
WE KEEP COMING
Whether buying, selling or investing, a set of experienced eyes and ears when added to your own makes for a better outcome for all the parties. Agents not only come to your house, but … (24 comments)

 
Richie Alan Naggar author of books on Life-Love-Intimacy-Purpose, + Real Estate too! Pearlsforthesoul.com (People first then business! Ran Right Realty Riverside, Ca) Rainmaker large

Richie Alan Naggar author of books on Life-Love-Intimacy-Purpose

+ Real Estate too! Pearlsforthesoul.com

Riverside, CA

More about me…

People first then business! Ran Right Realty Riverside, Ca

Address: 4850 Palo Verde Lane, Riverside, Ca, 92501

Mobile: (951) 201-5951

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