QUICKNESS MATTERS when it comes to response time

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Services for Real Estate Pros with TReXGlobal

Investor Marketing Tip - QUICKNESS MATTERS when it comes to response time

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There are many different factors within your control that will shape investors' perceptions about you as a real estate professional. If your looking for a skill that will set yourself apart from your competition, QUICKNESS is one of them. Response time is certainly something that you want to concentrate on, because QUICKNESS MATTERS, and the speed at which you are able to service your clients will often be the determining factor that brings them back to you.

Often, agents do not respond quickly enough because they do not have the optimal response for the client. For example, a prospect calls/emails you with a question, and you don't have the answer, so you don't immediately respond. Instead, you search for the answer and get back to them when you find it, or you don't get back to them at all.

Consider the effect if you were to call/email the client back right away to tell them you are working on finding an answer, that you will get back to them as soon as you find it, and if you can't provide the solution they are looking for you will try to point them in the right direction. This communicates to clients that you are a responsible professional who they can trust and that you are capable of taking on new business from them.

To learn more about how to market to investors, try the real estate marketing tools, property management software, and other money saving tools from TReXGlobal.com. You can also find out more at our next 25 minute webinar.

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Show All Comments
Rainmaker
213,632
Margaret Oscilia
Creative Concepts-Home Staging and Contracting, Salem Oregon - Salem, OR
Home Stager, Salem Oregon

So true -- I know I've asked questions and not heard a quick response . . . wondering if my email went to cyberspace or spam!  Makes me (and others) feel more important and valued when a quick call or email communicates that the situation is being worked on! 

Mar 26, 2009 07:47 PM #1
Rainer
54,776
Kelsey Barklow
Evans & Evans Real Estate - Johnson City, TN
423/948-9154, Marne Drinnon 423/202-2277

Guilty, I am but I'm working on it! And I was feeling a little guilty so I just emailed two people to tell them I'm still working on the answers for them. Thanks for the kick in the butt!

Mar 26, 2009 09:20 PM #2
Rainer
49,729
Niman Singh
TReXGlobal - Fremont, CA
Property Management Software

Hi Margaret, all the more reason why a quick response puts agents in a better position!

Hi Kelsey, we're all guilty! Sorry you didn't get my response immediately! Every now and then, we all need a kick in the butt!

Mar 27, 2009 02:59 PM #3
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Rainer
49,729

Niman Singh

Property Management Software
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