Buyers Agents - Don't Waste Your Time, Your Clients or the Sellers

By
Real Estate Broker with Keller Williams SC #38703

My Farm just went on the market.  And I had my first showing yesterday.  Having my home on the market, refreshes my memories of what Sellers go thru.

First there was the we HAVE to see it today. Then we don't know if we're going to get to it. And then re-schedule for tomorrow.  Ok. I know how that goes and that it's tough on the buyers too. I'll cut you a break there....

But then you come and only look for 15 minutes at over 4700 sq ft (but ya didn't even cover the second structure!), and 17 + acres?   The agent was very, very kind and sweet, and I want her to bring back more client's so you have to be gracious...   BUT...

Buyer's agents some simple things to remember:

1. PLEASE PLEASE don't put anyone in your car unless they are pre-approved.

2. If the home is "overpriced" to begin with, then why did you look at it?  It's not like that is hidden!

3. If the floorplans are online, and won't work, and they won't remodel, consider a pass.

(This was the problem here - they had 8 - count em, EIGHT kids and I only technically have 3 bedrooms!)

4. If they have to have a neighborhood with amenities, then why are you showing them this one?

5. If the school district won't work, then why are you showing them this one?

6. All brick or maintenance free, is a must? Rule it in or out, first.

7. If you can't be on time, please reschedule. Don't show up 5 minutes before your supposed to be out of there.

8. Please remove your shoes, esp if the carpet appears to be new.

9. Schedule the appointment.  OH YES, esp with my new constructions, I catch brazen agents on my lockbox reports on this one.  Amazing how many will lie & claim they weren't there. Or worse yet, give me odd feedback on the interior and you check the lockbox report, and they never went in. LOL.

10.  Be courteous with your feedback. The seller(s) have worked hard to make their home available to you and your clients. Helpful is great. Insulting and abrasive is not.

 

I am sure I could go on and on with this list, and feel free to add your 2 cents.  But it does give me new perspective being the seller again. And I've been thru this more than a dozen times! As a buyer's agent, just consider how you would like to be treated. That Golden Rule thing goes a long way towards not wasting your time, your clients, or the sellers. 

Thanks....

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Topic:
ActiveRain Community
Location:
North Carolina
Groups:
North Carolina Real Estate
Realtors®
Tags:
buyers
real estate
homes
showings
sellers
staging
suggestions
dos and donts
for sale
feedback
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Ambassador
2,277,109
Lenn Harley
Real Estate Broker - Virginia & Maryland
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate

More. . . .

The #1 barrier to sale is over priced properties.

The #2 barrier to sale is lack of accessibility.

Let them in.  The more people that see a property, the more likely that one is going to buy it. 

The more agents that see a property the better the likelihood that one will bring the suitible buyer.

Listing agents hold broker opens to show off a property but object when an agent wants to show or preview unless they are showing to a likely buyer. 

I agree that agents shouldn't be touring unqualified buyers.  However, give the agents trying to show the benefit of the doubt that they don't want to cart around unqualified buyers.  Our time is valuable too. 

Unique properties are hard enough to sell.  Don't exclude prospects or someone who may know a prospect or an agent that may meet the perfect buyer next week.

That's my theory and I'm sticking to it. 

June 07, 2009 09:01 AM
Rainer
23,280
Lori Bee
Bee With The Best!
Keller Williams

Ok... Maybe I was right the first time Lenn. But I appreciate your feedback.

#1 - This property is not overpriced.

17.64 acres, 4700 sq ft of HEATED living space. 1100 more Unheated. 4 carports, Barn, pastures,Run-in shed. 2 Story Tree house w/ electric (heck some people would call IT a guest house). $949,900 and within 20 minutes of Charlotte city limits. So...  I am following the rules by not calling those "offices"  - "bedrooms." But the floorplans were clearly on MLS and in the Virtual Tour.  Accessible to agents and clients alike. 

#2 - I let them see it. And my theory is "I" don't know what "they" are thinking. BUT the BA SHOULD know.  If they absolutely say they have to have 5 bedrooms then... 

I certainly won't turn down a showing in this market. But it is frustrating to sellers and their agents alike when you see time wasted and BA's not doing their job correctly.  And some of them are down right rude too (as you can see in other's posts).  I am grateful at least, I had a pleasant experience with the agent, who was very nice.  So I am hoping that perhaps this showing wasn't in total vain, if she keeps it in mind for someone else. 

I will be patient and give it time. It's early in the game for my own home. And I know I am not alone. I see it happen all the time. But I wonder what those same Buyers Agents would think if the shoe was on their foot? Hmmmm....

June 07, 2009 09:24 AM
Rainer
23,280
Lori Bee
Bee With The Best!
Keller Williams

Ok... Maybe I was right the first time Lenn. But I appreciate your feedback.

#1 - This property is not overpriced.

17.64 acres, 4700 sq ft of HEATED living space. 1100 more Unheated. 4 carports, Barn, pastures,Run-in shed. 2 Story Tree house w/ electric (heck some people would call IT a guest house). $949,900 and within 20 minutes of Charlotte city limits. So...  I am following the rules by not calling those "offices"  - "bedrooms." But the floorplans were clearly on MLS and in the Virtual Tour.  Accessible to agents and clients alike. 

#2 - I let them see it. And my theory is "I" don't know what "they" are thinking. BUT the BA SHOULD know.  If they absolutely say they have to have 5 bedrooms then... 

I certainly won't turn down a showing in this market. But it is frustrating to sellers and their agents alike when you see time wasted and BA's not doing their job correctly.  And some of them are down right rude too (as you can see in other's posts).  I am grateful at least, I had a pleasant experience with the agent, who was very nice.  So I am hoping that perhaps this showing wasn't in total vain, if she keeps it in mind for someone else. 

I will be patient and give it time. It's early in the game for my own home. And I know I am not alone. I see it happen all the time. But I wonder what those same Buyers Agents would think if the shoe was on their foot? Hmmmm....

June 07, 2009 09:25 AM
Rainmaker
295,831
Dan and Amy Schuman
Luxury Home Specialists
Howard Hanna Real Estate Services

Lori, you're right that a lot of buyers agents don't do their homework. However, I have seen buyers go see a house that was not even close to what they said they wanted and ended up falling in love and buying. So, from that perspective, IF the buyers are qualified, that is the key, than I have no hesitation on showing a property even if it doesn't totally fit their parameters. Please don't take this the wrong way, but it seems like perhaps you are getting a little emotional about this because it is your house, which is totally understandable. It sounds lovely and hopefully it will sell sooner rather than later but as you should know from being an experienced agent, it is a stressful process and only 1 person will buy it, so all of the rest will walk through and pass for another home.  We wish you the best in your efforts to sell.

June 07, 2009 09:42 AM
Rainer
23,280
Lori Bee
Bee With The Best!
Keller Williams

No not emotional.  The VAST majority of homes I've sold have been my own.  New constructions...  Have sold hundreds of them.  I understand what you are saying, and have seen that happen. But I am experienced agent and am seeing the trend getting worse and not better, with BA's who seem to be desperate for a live body in their car, and not necessarily a "real buyer." Or a BA who is willing to "tour" for months on end without setting guidelines for their buyers. I don't get it...

But as Lenn also said, some seller's need to get real on pricing too. And I consider that time and money wasted too, when agents list properties that are not sellable. Maybe another post on that in the future. ;-)

Honestly I am probably more frustrated for my friend right now who had 2 drive-by showings that she allowed in only ro get rude feedback yesterday. Now that does tick me off. Very unprofessional, and reflects poorly on our industry as a whole.

Like I said, I don't consider my showing in vain yesterday, but hers... I dunno. But the source of my frustration is certainly not on 1 showing on my personal home, but something I've observed over and over across the years.

Thanks for the best wishes though! I appreciate it! :-)

June 07, 2009 09:58 AM
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Rainer
23,280

Lori Bee

Bee With The Best!
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Discussing real estate and life in the Low Country area of South Carolina, including Hilton Head, Bluffton, and Beaufort.