"But He Didn't Do Any Work- Why Should He Get The Commission?"

By
Real Estate Broker/Owner with Rulnick Realty, Inc.

tvMy husband and I had to go shopping for a new television last weekend.  The old one was about to die - its channel guide was getting fuzzy and my eyesight is already "bat-like".   We researched our options online, found one we wanted, then set out for a reconnaissance mission to Sears, Best Buy and yes, Sam's, at my Hubby's insistence.

Right away, at our first store, Sear's, there was our new flatscreen- and it was a lot less expensive than the internet price! I got really excited.  The on-duty salesman, Lee,  came over and quietly introduced himself to ask if we needed any help.  My husband asked if it the t.v. had built-in speakers, and Lee said "Yes".  Hubby didn't give signals to talk further (being an engineer), so Lee said to call him if we needed more help.

My husband and I walked up and down the aisles but I already KNEW it was the t.v. we wanted (OK-- " I" wanted).   Hubby and I whispered ...."I really want it, let's get it now!" I said.  My husband agreed. 

I called Lee over and we said "We'll take it".  He said he would have to check their inventory (sigh).  Sadly, there were none in stock, but if we ordered it then, we could have it in three days.  Hubby and I looked at each other.  I said "Let's order it", but my husband wanted to finish our mission and go to the other stores.

Before we left, I asked the salesman, Lee, "Are you commission sales?"

" Yes" , he responded.

"Then I want you to get credit for the sale if we call or come back to order the t.v.  I am a salesperson, too, so I respect that."

Lee then filled out a customer-finder form so we could let any of the other Sears salespeople know we were "his" customers.

Hubby and I completed our research at the other stores.  Sears was the best price by far.  I sent Hubby to get the t.v. the next day.  "Make sure you give the on-duty salesperson Lee's card so he gets credit!"  I instructed.

"Why?" he asked innocently, being an engineer, "He didn't do any work. He answered one question."

"Honey", I said, " If someone called me up because they found a house, then grabbed me to write an offer, would I not deserve a commission?  Some deals are easy, some are hard.  That's just the way it is.  Lee might have killed himself with the previous three customers.  They might not have bought, or maybe they did not give his card so he didn't got credit when they did buy.  Yes, we were ‘easy', but not all sales have to be ‘difficult' to make the salesman deserving."

Hubby went back to the store, and there was a different salesperson there, not Lee.  He did a lot of work to take the order from my husband.  I asked Hubby what he said when he gave him Lee's card...  He said....

"He would have done the same for me."

It's Wendy!

Wendy Rulnick, Broker Rulnick Realty, Inc.

Destin FL

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Wendy Rulnick, Broker/Owner Rulnick Realty, Inc.

Call Wendy Rulnick 1-850-650-7883 ext 204

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Wendy Rulnick is the marketing choice for sellers on the Emerald Coast who want to list and get their homes and condos sold in Destin, Sandestin, Bluewater Bay, Santa Rosa Beach, 30-A, Watercolor, Seaside, Rosemary Beach, Seacrest Beach, Kelly Plantation, Regatta Bay, Destiny and more.

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Re-Bloggged 4 times:

Re-Blogged By Re-Blogged At
  1. Dawn Maloney 06/15/2009 09:52 PM
  2. Linda Lipscomb 06/15/2009 10:31 PM
  3. Lori Bee 06/16/2009 06:29 AM
  4. Gail C. Harris 06/16/2009 08:14 AM
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Comments 156 New Comment

Show All Comments
Rainer
4,448
Nathan Watanabe
Morninstar Realty

Wendy,

Being in various sales positions I totally agree with you, some are easy and some are very hard and they do balance out I wish a lot more people would think and act that way!

June 16, 2009 04:55 PM
Rainmaker
457,221
Geri Sonkin
Long Island Real Estate & Staging Expert
Douglas Elliman Real Estate 516-457-7103

I always do the same thing, asking if they are on commission.  I've been amazed in the past how many are not.  I would think those that are would be more inclined to make the sale happen.  We all work far too hard not to be mindful of others doing the same.

Great story!

June 16, 2009 06:56 PM
Rainmaker
469,626
Harrison K. Long
business, REALTOR , GRI, Broker
Coldwell Banker Previews, Irvine, South OC

Wendy ... Thanks for this post and reminder that we as RE sales persons need to take care of our customers and clients, and our Realtor friends, especially for protection of their clients relationships and commissions deserved and earned.

June 16, 2009 08:40 PM
Anonymous
Brenda Jolly

Great story Wendy. Thanks!

June 16, 2009 09:52 PM
Rainmaker
908,291
Bill Gassett
Metrowest Massachusetts Real Estate
RE/MAX Executive Realty

Wendy you and I are on the same page here. In fact I have been in this same situation on a few occasions and done exactly the same thing. It is great when someone recognizes how a commission based business works. It is too bad more people did not think this way.

June 16, 2009 09:58 PM
Ambassador
568,504
Lizette Fitzpatrick
Lizette Realty,Lexington KY MLS - Kentucky Homes -
Lizette Realty - Lexington KY - Richmond KY

I agree too. Sales is a hard job and nice that yu reward someone that helps you first.

June 16, 2009 10:21 PM
Rainer
14,062
Everard Korthals
Lancaster real estate
Castellum Realty LLC. - International Real Estate Brokerage

I worked most of my life for a salary and had never seriously thought how life would be living on commission or even considered how life could be without a guaranteed stream of money coming in.

I am now since several  years in the real estate business as a realtor and owner ,but not necessarely depending on my real estate income.

The word "commission" is now something I  understand and have seen the impact on people.

To be honest I am glad that I did not have to support my family on commission ,it causes too much stress and uncertainty, as well as an irregular life style, based on spend it when you have it, and borrow when needed and pray that things get better soon , like many realtors are doing now.

I believe that many new real estate agents  are lured in the business on false promisses and don't understand what is waiting for them. This is ofcourse the same for many  other sales persons and that is why many give up very quickly. 

 

In my former company sales persons  had a fixed salary that could be enhanced by bonusses.This bonus system was also inplace for other managers ,but it was always stressed never to live assuming you will get the bonus.

I agree that the general public has no understanding or sympathy for commission based sales people,they are seen as greedy and pushy ,not necessarely as desperate earners who have to support their family,and who need our support and  loyaltee.

 

 

 

June 16, 2009 10:29 PM
Rainer
19,849
Jared Tafua
Prudential California Realty

Wonderful Post, in sales as in life we will have to watch out for each other. Every hard working sales person deserves a easy sale now and then in this market climate.

June 17, 2009 02:44 AM
Anonymous
Anonymous

It would be nice if people who did not work on commission went through it for one day to understand the frustrations of not getting paid when you think you should. 

June 17, 2009 11:49 AM
Rainer
66,957
Tad Navle
Tad Sells Homes
RSVP Real Estate

I got accused by a client a couple months ago of not really working to earn the money.  He was buying the home he lived in (he was on a lease purchase of a home that was foreclosed on) The bank was easy to work with and this should have been a slam dunk deal.  BUT NO - 60 days nothing but problems.  Becoming one of my hardest deals in a long time.  Would love to be able to express how difficult this became - but of course I am the professional and I handled every detail to get it closed!!

June 17, 2009 03:20 PM
Rainer
45,729
Jeff Engle
PlacerAreaHomes.com
Neighborly Realty

Good karma works, eh?  There must have been something you liked about the salesman.ku

June 17, 2009 03:21 PM
Anonymous
Anonymous

Hi Wendy...I like this post, thanks :-)

And may this TV bring you many years of trouble free viewing!

June 17, 2009 04:54 PM
Rainmaker
42,689
Michael Barrow
Realtor, San Diego CA Real Estate
Keller Williams Realty - San Diego Metro

My big question is where are all the "easy" sales these days?  Most of the time I end up doing the work of the agent on the other side and the lender as well...But I still haven't found out how to claim their commissions yet!  =)

June 17, 2009 05:18 PM
Ambassador
1,657,811
Margaret Rome, Baltimore Maryland
Sell Your Home With Margaret Rome
Broker/ Owner HomeRome Realty-Author "Real Estate the Rome Way" 410-530-2400

Wendy, When those "easy" ones come along, we feel a tiny bit guilty until we think about so many others. My hubby reminds me of the really difficult transactions. Thanks to Gail Harris for re-blogging this excellent post.

June 18, 2009 12:17 PM
Rainmaker
1,085,255
Bryant Tutas
Broker/REALTOR, Tutas Towne Realty, Inc
Bryant Tutas-Tutas Towne Realty, Inc

WOW!! How did I miss this one? What a perfect analogy this is. I bet Lee is spreading some pretty good stuff about you Wendy. very fdew people would have given him a secong thought. Very cool.

June 18, 2009 07:35 PM
Rainer
32,299
John Burke
ABR
John Burke - Gloria Nilson - GMAC Real Estate

There's a point that most of the responses seem to miss. Yes it's a great story and the loyalty of the client and coworker are admirable. But how often do we see agents do too much and work themselves right out of a sale. Lee knew when to back off and let the transaction happen. Sometime we need to get out of the way and just let the transaction take place. We are not paid for the amount of work that we put in (which at times can be overwhelming) but we are paid for results.

June 19, 2009 01:09 PM
Rainmaker
614,848
Sandy Shores Broker, Melbourne Real Estate
Brevard County FL Real Estate
M & M Realty of Brevard Inc.

Wendy, Congratulations on the feature! Lee was fortunate that he was dealing with you and your husband.  As many buyers don't take the time nor do they care who gets paid.

June 21, 2009 05:15 PM
Rainmaker
197,630
Mark Velasco
Friendly Hills Homes for Sale - Whittier, Ca. Real Estate - Listings
Realty Source, Inc (Luxury Homes Division)

Wendy. Sometimes we are just in the right place at the right time. We deserve the commission because we advertised correctly and because we picked up the phone. We DID do something to get the sale though.

June 23, 2009 11:49 PM
Ambassador
1,307,346
Robert (Vegas Bob) Swetz
Commercial & Residential Real Estate Agent
REALTY ONE GROUP - LAS VEGAS, NEVADA 702.443.7156

Wendy - All I can say is WOW and congrats on the feature!

VB

July 01, 2009 06:26 PM
Rainmaker
996,044
Karen Anne Stone
Fort Worth Real Estate
New Home Hunters of Fort Worth and Tarrant County

Wendy:  Watch out for the comment above me.  It is a spam comment.  I have seen perhaps ten of them tonight.  Also... I suggest you NOT click on the link... since it is spam... and may lead to some virus or trojan horse.  I suggest you DELETE the comment.  Take care...

July 16, 2009 07:16 PM
Show All Comments
Rainmaker
454,268

Wendy Rulnick

Destin FL Real Estate
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