Seriously.........

By
Real Estate Broker/Owner with Mike Crowley

.................are we getting too obsessed with technology and automated systems?  I showed a home to a client last week.  She called me on Friday to discuss writing an offer.  I called the Realtor Friday afternoon.  Saturday as she was at my desk writing the offer with me I got an automated e-mail asking for feedback on my showing.  If he had returned my call from the previous day, he would know that I was writing an offer.  I replied to the e-mail informing him that I had written an offer on the home......what better feedback could you ask for?  It is now Monday, he has not yet called me, but lo and behold I just got another e-mail requesting feedback on the same house again!!

This is not the first time, a few months ago I got an automated form requesting feedback on a showing I had for a particular house.  This was two days after I had writeren an offer on the home and had it all signed around!  This is ridiculous how lazy we get and what awful programs we feel compelled to use because someone gave us some sort of sales pitch.

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Rainmaker
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Benjamin Clark
Homebuyer Representation, Inc. - Salt Lake City, UT
Buyer's Agent - Certified Negotiation Expert

Mike - I agree. I get these all the time.

Jan 13, 2010 05:43 PM #1
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Ron McIntire
Hi Mike. I utilize an automated system like the one you describe because it consistently provides me and my client with the quickest accurate feedback. Unfortunately, I don't have software control to turn off the request for a single agent. If I shut it off on a property after I receive an offer, then I miss feedback on additional showings. I realize there is a minor inconvenience to one or two agents on occasion but continue with the automated system because it never fails to solicit the responses that my clients need. In contrast, I showed approximately 20 homes to a buyer and only 8 agents were able to successfully request feedback from me. I'm fairly certain they all promised their sellers they would get feedback on each showing, and probably intended to, but life got in the way. Or maybe it was my fault for being too busy to take the calls. Either way, the ones who emailed me an automated questionnaire got the fastest and most accurate reply.
Sep 03, 2010 01:58 AM #2
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Rainer
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Mike Crowley

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