Best Business Advice Ever

By
Home Stager with Showhomes

Selling a home in today's market is tough. It's stressfull. Emotions are up and IQ is down. Under this kind of pressure, we are all prone to make occosional mistakes.

Molly Ivans has a quote I really like: ‘The rule of holes is: when you are in one, stop digging.”

I've certainly found this to be true in my personal and business life.

In fact, part of being driven and customer focused is that you move fast with a high sense of urgency. Customers need this. Work teams need this too.

The down side is you make mistakes. Even the best of us. Even with the best of intentions

Chris Brogan, author of 'Trust Agents' wrote something I’ve been able to use often lately with our staff:

The Three A’s of Apology:

A #1 – Acknowelge: admit you made a mistake

A#2 – Apologize: Say you are sorry. Don’t rationalize or editorialize it, just say “I’m sorry.”

A#3 – Act: do something to make things right.

This works – like I say to my kids, being honest is always the best way to dig your way out of a hole and often, if you display honesty and work hard to fix a problem, you’ll end up with lifelong customers simply because they trust you.

Has this been your experience?

Thomas Scott

Showhomes

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the flag to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
ActiveRain Community
Groups:
Home Staging
Photography
Stage it!
Stage It Forward...
Tennessee Realtors - Join Hands
Tags:
showhomes
showhomes franchises
apology

Comments 9 New Comment

Rainmaker
120,141
Chris Hill
Your Southern Maryland Real Estate Professional
Century 21 New Millennium

Great advice! I truly believe that when you make a mistake you should do "EVERYTHING" to make it right. Sometimes you can't fix it, but at least making it right is the noble thing to do. Thanks for the post.

October 06, 2009 07:04 AM
Rainmaker
76,793
Home Staging
Showhomes

Thanks for the comments!

I live this way and having dug PLENTY of holes in my life, I can honestly say this is the right way to operate. If everyone owned their mistakes and took responsibility to make things right, the world would be a very different place.

October 06, 2009 07:11 AM
Rainmaker
411,298
Betina Foreman
Realtor, C.N.E. Selling Homes in Lake Travis & Central Austin!
512-771-6318 Austin Home Girls Realty

Dear Thomas,

I always loved Molly Ivins, she was a wonderful writer. Her death was a tragic loss for all of us, in TX and beyond. Great quote and neat photo. i love the 3 A's!!

;)

 

October 06, 2009 08:06 AM
Rainer
13,614
Natasha Little
Showhomes Greenville
Showhomes Greenville

Very good post indeed.

October 06, 2009 05:33 PM
Rainer
58,636
Laurie Calhoun
Seminole County FL Home Stager
Gloria Home Staging, Inc.

You're so right. An "I'm sorry" without really acknowledging your responsibility does nothing real to fix the situation. Being mature enough to be honest will make you stand out, and win respect over time. Thanks for posting this!

October 06, 2009 09:06 PM
Rainmaker
76,793

Home Staging

Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the clock to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information

Updates on Showhomes, America's Largest Home Staging Company. News items, PR releases, photos, success stories and more....