Best Business Advice Ever

By
Home Stager with Showhomes

Selling a home in today's market is tough. It's stressfull. Emotions are up and IQ is down. Under this kind of pressure, we are all prone to make occosional mistakes.

Molly Ivans has a quote I really like: ‘The rule of holes is: when you are in one, stop digging.”

I've certainly found this to be true in my personal and business life.

In fact, part of being driven and customer focused is that you move fast with a high sense of urgency. Customers need this. Work teams need this too.

The down side is you make mistakes. Even the best of us. Even with the best of intentions

Chris Brogan, author of 'Trust Agents' wrote something I’ve been able to use often lately with our staff:

The Three A’s of Apology:

A #1 – Acknowelge: admit you made a mistake

A#2 – Apologize: Say you are sorry. Don’t rationalize or editorialize it, just say “I’m sorry.”

A#3 – Act: do something to make things right.

This works – like I say to my kids, being honest is always the best way to dig your way out of a hole and often, if you display honesty and work hard to fix a problem, you’ll end up with lifelong customers simply because they trust you.

Has this been your experience?

Thomas Scott

Showhomes

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Rainmaker
210,711
Angela Lawrence
North Carolina Homes Realty - High Point, NC
Realtor/Broker/Owner

Thomas, great advice to live by.

Oct 06, 2009 06:52 AM #1
Rainmaker
338,320
Pat O'Reilly
RE/MAX..214-289-6176 Irving and all of Dallas Fort Worth - Irving, TX

Thomas. This is true. Everyone will make a mistake at some point and time. It's how we recover that will build raving fans..

Oct 06, 2009 06:54 AM #2
Rainmaker
222,740
Brian Brumpton
Keller Williams Boise - Boise, ID
Boise Idaho Real Estate

Thomas,

I like you advice.  Taking responsibility for your mistakes and taking action to correct them is the right thing to do.

Oct 06, 2009 06:56 AM #3
Rainmaker
945,319
Joyce Kelley
Charles Stallions Real Estate Services Inc - Gulf Breeze, FL
Buyers Agent 800-309-3414 Pace and Gulf Breeze,Fl.

Words of wisdom indeed. I like your post and I have live my whole life this way with no regrets.

Oct 06, 2009 07:00 AM #4
Rainmaker
122,638
Chris Hill
Century 21 New Millennium - California, MD
Your Southern Maryland Real Estate Professional

Great advice! I truly believe that when you make a mistake you should do "EVERYTHING" to make it right. Sometimes you can't fix it, but at least making it right is the noble thing to do. Thanks for the post.

Oct 06, 2009 07:04 AM #5
Rainmaker
76,793
Home Staging
Showhomes - Nashville, TN

Thanks for the comments!

I live this way and having dug PLENTY of holes in my life, I can honestly say this is the right way to operate. If everyone owned their mistakes and took responsibility to make things right, the world would be a very different place.

Oct 06, 2009 07:11 AM #6
Rainmaker
414,257
Betina Foreman
512-771-6318 Austin Home Girls Realty - Austin, TX
Realtor, C.N.E. Selling Homes in Lake Travis & Central Austin!

Dear Thomas,

I always loved Molly Ivins, she was a wonderful writer. Her death was a tragic loss for all of us, in TX and beyond. Great quote and neat photo. i love the 3 A's!!

;)

 

Oct 06, 2009 08:06 AM #7
Rainer
13,614
Natasha Little
Showhomes Greenville - Greenville, SC
Showhomes Greenville

Very good post indeed.

Oct 06, 2009 05:33 PM #8
Rainer
58,636
Laurie Calhoun
Gloria Home Staging, Inc. - Winter Springs, FL
Seminole County FL Home Stager

You're so right. An "I'm sorry" without really acknowledging your responsibility does nothing real to fix the situation. Being mature enough to be honest will make you stand out, and win respect over time. Thanks for posting this!

Oct 06, 2009 09:06 PM #9
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Rainmaker
76,793

Home Staging

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