Respect ~ What does it look like and sound like to your clients? See if you have the same perspective...

By
Services for Real Estate Pros with Malfi Marketing Solutions ~ for real estate professionals
http://actvra.in/4fPn

Respect - what does it look like and sound like?

 Learning at every age

Have you ever really thought about this question?  What answers would you give?  Do you think you do a great job with respecting your clients and colleagues - more importantly do they? 

 

I didn't come up with these questions about what does respect look like and sound like on my own.  I recently answered these questions for homework that was given to me by my daughter's principal.  That's right at age 40 I found myself doing homework - guess you never stop learning and always have opportunities to learn no matter how old you are.

 

I think this exercise (homework) gave me many benefits

  1. A wonderful opportunity to share with my daughter my perspective on what respect is -  how it looks and sounds
  2. Reminded me of how I can be more aware of how I come across to others
  3. How I can be an example to her in how I respect her, our family and those that we encounter in our every day lives.

 

  Here are are some of the answers to those questions that we came up with as a family:

 

                       Sounds Like:                            Looks Like:

Respect looks like and sounds like...

 

 

Respect is what everyone deserves

It got me thinking about respect and how it relates to how we conduct ourselves in our businesses.

We all know we should respect others - we're taught this as children and many of us must adhere to industry code of ethics but often we lose sight of just how respect looks and sounds like and we can find ourselves not respecting someone without even realizing it. Sometimes the things we say can simply rattle someone to their core even if that was not our intention. 

 

This quote sums it up nicely: 

  "I'm not concerned with your liking or disliking me...All I ask is that you respect me as a human being."  Jackie Robinson

 

So what descriptions come to your mind when you think about respect?

 
Here's my list for ways we can show respect to all our clients  (feel free to add to the list)

 

Responsibility

  • Respond promptly to all inquiries and requests and meet deadlines

Educate

  •         Educate, advise and guide our clients

Sensitivity

  • Schedule and keep appointments or make necessary arrangements to change
  • Be aware of cultural differences
  • Remember that our clients are asking you to handle a very important and often sensitive area of their lives.

Respect looks like...

Professional

Ethics

  • Follow the Code of Ethics of the NAR

Communicate

  •        Communicate in a timely and thoughtful manner and do it often

Treatment of Others

  •        Treat our clients and colleagues the same way we expect to be treated (in person and online)
  •        Care about them and show it in all your interactions

 

Respect is...Listening, caring about other's feelings, keeping an open mind, agreeing and knowing it's ok to disagree,  seeking to understand, being honest, direct, and lifting a person up.

 Respect sounds like...

As you can see respect comes in many forms and at the very least I hope this post gets you thinking about how your words and actions come across to those you interact with each and every day and will be a reminder that these things have an affect on your clients and colleagues (and your business) and will allow you to model for others exactly how you want to be treated.

Being aware of how we respect our clients and our colleagues can make all the difference in our business - the reputationof it AND the growth of it.

I will leave you with this final quote:

"Our inner strengths, experiences, and truths cannot be lost, destroyed or taken away.  Every person has an inborn worth and can contribute to the human community. We all can treat one another with dignity and respect, provide opportunities to grow toward our fullest lives and help one another discover and develop our unique gifts.  We each deserve this and we all can extend it to others." Author Unknown

 

Have some thoughts to share on the topic of Respect? Feel free to add your thoughts and perspective on how it relates to your business and life.

 *********************************************************************************************

 

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If it's not evident to you by now, consumers are very knowledgeable and computer savvy and are using the Internet to not only search for homes but for real estate agents and real estate professionals who they feel are like minded and can lead them to the results they are looking for.  

As we all know, there are only 24 hours in a day to get it all done...are you focusing on the right stuff to grow your business and meet your client's needs? Contact us today to get started!

Ready to take your Marketing to new levels? Anne Marie Malfi ~ Malfi Marketing Solutions.com ~ Copyright 2011

 

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Show All Comments
Rainmaker
1,035,209
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

I think you should forward this to congress... seems like all of them have forgotten these basics lately. 

October 07, 2009 03:20 PM #1
Rainmaker
362,135
Susie Blackmon
Ocala, FL
Ocala, Horses, Western Wear, Horse Farms, Marketing

Respect is probably one of the biggest issues Realtors face/deal with... there's not much respect for the industry 'out there.' That's all I'm going to say right now. ;-)

October 07, 2009 03:25 PM #2
Ambassador
1,028,638
Celeste "SALLY" Cheeseman
Century 21 Liberty Homes - Mililani, HI
RA, CRS, Hawaii Mililani Oahu Real Estate

As long as I do what I need to for me and my business...clients... then that's all that matters. :)

October 07, 2009 03:30 PM #3
Rainmaker
882,495
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

That is the biggest thing missing in real estate transactions, respect.  As a Listing Agent we need to respec the buyer and his or her client and vice versa.  A great thing to remember.

October 07, 2009 04:45 PM #4
Rainmaker
114,168
Sheila Kennedy
J29 Project - Rochester, NY

I couldn't agree more with this post.  As a former teacher - respect is a hard lesson to teach to kids and I like how the principal handled it.  Doing the right thing as often as humanly possible will garner respect among peers and clients.  Great post Anne Marie - another homerun!

October 07, 2009 11:13 PM #5
Ambassador
1,639,090
Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

I love this post. . This is my pet peeve. . I hate for people not to respect each other. Thank you for sharing your wisdom on this subject 

October 08, 2009 05:20 AM #6
Rainmaker
1,594,357
Dorie Dillard
Coldwell Banker United Realtors - Austin, TX
Realtor-Canyon Creek- NW, Austin TX Homes For Sale

Anne Marie,

Jane is right respect is one of the biggest things missing in real estate transactions. This is one of the things I love about my office..our broker respects us and our talents and we in turn do the same.

October 08, 2009 03:13 PM #7
Rainmaker
192,669
R.E. Renée Hoover, Salesperson
Century 21 Geba Realty, Milford, PA - Milford, PA
Poconos, Pike, Wayne, Monroe Counties, PA

You are really 40?  Sure don't look it!  Love the detail of this post and the way you have elaborated on the one single word - Respect.  I think that not only is it important to respect others, but to expect Respect in return.  Respecting oneself can help set the bar.  To have control of any relationship, or transaction, expecting respect is essential to having control of the situation, and not losing oneself.

October 09, 2009 10:11 AM #8
Anonymous
Anonymous
marline

this an amazing way to know respect thank you so much

August 30, 2011 06:29 PM #9
Anonymous
Anonymous
Anonymous

thank you so much it helped me

August 30, 2011 06:32 PM #10
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Rainmaker
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Anne Marie Malf

Real Estate Marketing Consultant/Virtual Asst, Bucks County,PA
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