The 10 Most Important Customer Service Phrases

By
Real Estate Agent with Brand Name Real Estate

Everyone understands the importance of Customer Service. Without proper customer service, you can literally watch your profits and your clients walk out the door. When it comes down to it, there is someone out there that offers the same service as you do, it is how you perform your service and handle yourself that is going to set you apart from the competition. Below are 10 key phrases that will assist in providing exceptional customer service. 

The 10 most important words:

"I apologize for the mistake. Let me make it right."

First, acknowledge the problem by simply listening to your client (we all want someone to listen to us). Second, apologize. Lastly, correctly fix the problem as quickly as possible.  

The 9 most important words:

"Thank you for your business. Please come back again."

Always thank your clients for their business. This is also a great time to ask for referrals.

The 8 most important words:

"I'm not positive, but I will find out."

Even the best of us don't know everything. So, if you don't know something, find out as soon as possible.

The 7 most important words:

"What else may I do for you?"

See what else you may do to go the extra mile.

The 6 most important words:

"What is most convenient for you?"

As clients, we are always happy to here that someone is looking out for us.

The 5 most important words:

"How may I assist you?"

This questions reinforces to your client that you are here for them.

The 4 most important words:

"How did we do?"

Always ask for feedback. You will not know exactly how you did, unless you ask.

The 3 most important words:

"Glad you're here!"

Clients love to feel welcome and are more likely to return. Return clients are great!

The 2 most important words:

"Thank you."

I think we all knew this one. Simple, yet very effective.

The MOST important word:

"Yes."

Clients all love to here, yes. Become a yes person.

 

After you have read over this list, take a moment and reflect on your own experience; when was the last time you felt someone went out of their way to provide outstanding service for you? How did it make you feel? Do you feel that all your clients feel satisfied when you step away from the closing table or when the home inspection is complete? Take these phrases into account when you perfect your customer service skills.

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We proudly serve and sell real estate in and around all of Charleston, SC.  If you are thinking about purchasing or selling your home in Charleston, Johns Island, James Island, Folly Beach, Kiawah Island, Seabrook Island, West Ashley, Mount Pleasant, Isle of Palms, Sullivans Island, North Charleston, Hanahan, Summerville, Goose Creek or other surrounding areas, and more importantly, want to work with a local area expert, contact us at your earliest convenience.

Hart Pumpkin Logo 

Jim and Maria Hart
Realtors®/ AgentOwned Realty
(843) 364-9845
hart@agentowned.com

 

Copyright © 2009 by Jim and Maria Hart (AgentOwned Realty).

 

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Comments 19 New Comment

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Rainmaker
543,261
Toula Rosebrock
Broker/Sales Associate, Realtor, Lacey Township,
Diane Turton, Realtors, Forked River, NJ

ToulaRosebrock,com

Hi Jim & Maria:

I agree with each one of these points!

Customer Service comes first.

Enjoy the rest of your weekend.

October 17, 2009 05:58 PM
Rainmaker
153,016
Vicki Pedersen
GRI, ABR - Riverside and Corona CA Realtor
Pedersen Real Estate

All of the 10 statements are important.  I think the most important is the first one - about taking responsibility for our mistakes.  Too many people don't do this.  I have found that often when someone is upset about a mistake that I've made, when I take responsibility, it seems to totally disarm people - they don't expect it and it really helps to make things right. 

October 18, 2009 12:18 AM
Rainmaker
250,197
Debi Boucher
"Realtor Showcase" - Real Estate Photography/Virtual Tours
Real Estate Showcase Photography

I was enjoying all your positive most important words, and then I saw your pumpkin! Absolutely Amazing! Wow! Good job!

Debi

October 18, 2009 02:30 PM
Rainer
71,840
Bill Saunders
Honesty, integrity
Hot Springs Arkansas homes for sale (Diamondhead Realty)

Jim and Maria,

Excellent Post. It's the simple things that we need to remind us we ARE in a service business, isn't it?

all the best...

October 20, 2009 08:30 AM
Rainer
3,184
Livechat Software
Live2Support inc.

Great points on customer service. I think customer service is the key of any success business. Live2Support plays an important roll in customer service because you can support your customers in real time with live chat .

February 02, 2013 01:18 AM
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Rainmaker
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Jim & Maria Hart

Charleston, SC Real Estate
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