The 10 Most Important Customer Service Phrases

By
Real Estate Agent with Brand Name Real Estate
http://actvra.in/4fBy

Everyone understands the importance of Customer Service. Without proper customer service, you can literally watch your profits and your clients walk out the door. When it comes down to it, there is someone out there that offers the same service as you do, it is how you perform your service and handle yourself that is going to set you apart from the competition. Below are 10 key phrases that will assist in providing exceptional customer service. 

The 10 most important words:

"I apologize for the mistake. Let me make it right."

First, acknowledge the problem by simply listening to your client (we all want someone to listen to us). Second, apologize. Lastly, correctly fix the problem as quickly as possible.  

The 9 most important words:

"Thank you for your business. Please come back again."

Always thank your clients for their business. This is also a great time to ask for referrals.

The 8 most important words:

"I'm not positive, but I will find out."

Even the best of us don't know everything. So, if you don't know something, find out as soon as possible.

The 7 most important words:

"What else may I do for you?"

See what else you may do to go the extra mile.

The 6 most important words:

"What is most convenient for you?"

As clients, we are always happy to here that someone is looking out for us.

The 5 most important words:

"How may I assist you?"

This questions reinforces to your client that you are here for them.

The 4 most important words:

"How did we do?"

Always ask for feedback. You will not know exactly how you did, unless you ask.

The 3 most important words:

"Glad you're here!"

Clients love to feel welcome and are more likely to return. Return clients are great!

The 2 most important words:

"Thank you."

I think we all knew this one. Simple, yet very effective.

The MOST important word:

"Yes."

Clients all love to here, yes. Become a yes person.

 

After you have read over this list, take a moment and reflect on your own experience; when was the last time you felt someone went out of their way to provide outstanding service for you? How did it make you feel? Do you feel that all your clients feel satisfied when you step away from the closing table or when the home inspection is complete? Take these phrases into account when you perfect your customer service skills.

********************************

We proudly serve and sell real estate in and around all of Charleston, SC.  If you are thinking about purchasing or selling your home in Charleston, Johns Island, James Island, Folly Beach, Kiawah Island, Seabrook Island, West Ashley, Mount Pleasant, Isle of Palms, Sullivans Island, North Charleston, Hanahan, Summerville, Goose Creek or other surrounding areas, and more importantly, want to work with a local area expert, contact us at your earliest convenience.

Hart Pumpkin Logo 

Jim and Maria Hart
Realtors®/ AgentOwned Realty
(843) 364-9845
hart@agentowned.com

 

Copyright © 2009 by Jim and Maria Hart (AgentOwned Realty).

 

Posted by

Ā 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the man to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
ActiveRain Community
Groups:
Active Rain Newbies
Club Chaos
ActiveRain Guerrilla Marketing Station
RealtorsĀ®
The Art Of Marketing You
Tags:
customer service
providing great customer service
customer service techniques
being the best

Comments 19 New Comment

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the computer to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainmaker
1,346,163
Andrew Mooers
Northern Maine Real Estate-Aroostook County Broker
MOOERS REALTY

Like the apology on top..too many folks point out other's mistakes..but make none of their own and lack responsibility. Good post to benefit all!

October 17, 2009 12:50 PM
Rainmaker
286,717
Barb Van Stensel

These are great phrases to learn and live by in our business.

October 17, 2009 12:51 PM
Rainmaker
180,487
Barbara Le Pine
S & W Real Estate, Newport OR
S & W Real Estate, serving Lincoln County

Excellent Post! I will be sure to use every one of them as needed!

Barbara

October 17, 2009 12:52 PM
Rainmaker
654,045
Jim & Maria Hart
Charleston, SC Real Estate
Brand Name Real Estate

Thanks, Andrew. I certainly agree with you on this one.

Hey, Barb. Thanks for the comment.

Hey, Barbara. Sounds great.

I hope that you all are having a great weekend.

October 17, 2009 01:02 PM
Rainer
207,330
Gloria Laughton Allston
GREEN, SFR
COLDWELL BANKER/PRINCETON

Very good reminders Jim and Maria.

October 17, 2009 01:09 PM
Rainmaker
654,045
Jim & Maria Hart
Charleston, SC Real Estate
Brand Name Real Estate

Thanks, Gloria. We all need refreshers. Take care, Jim

October 17, 2009 01:18 PM
Rainer
40,631
France and Mark Clausen
Realty Austin

Be accountable for your actions. There's nothing I hate more than someone not taking responsibilty. We all make mistakes, own them.

October 17, 2009 01:30 PM
Rainmaker
1,930,690
Barbara Todaro
"New Franklin MA Homes"
RE/MAX Executive Realty

Thanks for the great post.....all 10 phrases are equally important and reading them was a great reminder of that.

October 17, 2009 01:44 PM
Rainmaker
1,444,402
Laura Cerrano
Authentic Feng Shui Expert
Feng Shui Manhattan Long Island

Wonderful words to live by and phrases to use.  I will remember and use most often but I sure would love to have other people be as courteous.

October 17, 2009 01:51 PM
Ambassador
1,638,058
Fernando Herboso - Broker for Maxus Realty Group
301-246-0001 Serving Maryland, DC and Northern VA
Maxus Realty Group - Broker 301-246-0001

Excellent list and very much to the point . .thanks for posting it 

October 17, 2009 02:10 PM
Rainmaker
563,876
Mike Saunders
Lanier Partners

Jim & Maria - that is a great list. I use probably all of them at various times. Learned them a long time ago.

October 17, 2009 03:42 PM
Rainmaker
313,115
Liz Loadholt
Realtor--Broker-in-charge - Trainer--Relocation Director Covering SC
Liz Loadholt- AgentOwned Realty- Covering SC

Maria & Jim --- great list --- I love it -- yes, yes, definitely be a YES person.


                                                                             Mama  Liz

October 17, 2009 03:51 PM
Ambassador
984,341
Craig Rutman
Raleigh, Cary, Apex area Realtor
Helping people in transition

Great job Jim and Maria.

If we all subscribed to that credo, Realtors might have a better level of respect in the public's eye.

October 17, 2009 04:43 PM
Rainmaker
327,895
Marti Garaughty
a highly caffeinated creative type. The Art of Mar
garaughty.com

October 17, 2009 05:10 PM
Rainmaker
543,273
Toula Rosebrock
Broker/Sales Associate, Realtor, Lacey Township,
Diane Turton, Realtors, Forked River, NJ

ToulaRosebrock,com

Hi Jim & Maria:

I agree with each one of these points!

Customer Service comes first.

Enjoy the rest of your weekend.

October 17, 2009 05:58 PM
Rainmaker
157,769
Vicki Pedersen
Providing Exceptional Real Estate Service
Pedersen Real Estate

All of the 10 statements are important.  I think the most important is the first one - about taking responsibility for our mistakes.  Too many people don't do this.  I have found that often when someone is upset about a mistake that I've made, when I take responsibility, it seems to totally disarm people - they don't expect it and it really helps to make things right. 

October 18, 2009 12:18 AM
Rainmaker
250,197
Debi Boucher
"Realtor Showcase" - Real Estate Photography/Virtual Tours
Real Estate Showcase Photography

I was enjoying all your positive most important words, and then I saw your pumpkin! Absolutely Amazing! Wow! Good job!

Debi

October 18, 2009 02:30 PM
Rainer
71,840
Bill Saunders
Honesty, integrity
Hot Springs Arkansas homes for sale (Diamondhead Realty)

Jim and Maria,

Excellent Post. It's the simple things that we need to remind us we ARE in a service business, isn't it?

all the best...

October 20, 2009 08:30 AM
Rainer
3,184
Livechat Software
Live2Support inc.

Great points on customer service. I think customer service is the key of any success business. Live2Support plays an important roll in customer service because you can support your customers in real time with live chat .

February 02, 2013 01:18 AM
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the tree to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainmaker
654,045

Jim & Maria Hart

Charleston, SC Real Estate
Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the printer to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information