Stay Away From Pampa Furniture in Los Angeles

By
Real Estate Agent with Power Brokers Int'l BRE# 01439865

Stay away from Pampa Furniture, Los Angeles

I really hate it when someone gets taken advantage of, and the value this company puts on the customer service is zero.Chairs

Without getting into too much detail, my friend purchased $7,000 of bedroom furniture from the West Los Angeles store and was promised a
n early delivery date.  With this in mind she got rid of her old furniture and was expecting the new pieces to be delivered prior to two sets of expected guests.  The furniture was not delivered, nor was there ever a request for it to be rushed and delivered early.

After contacting the store three times, each time with a promise from the salesperson that they would call her back with an answer which they never did, she contacted the owner.  The owner's response was that a mistake was made followed by "what do you expect me to do about it, with people starving all over the world."  

The furniture was scheduled to be delivered on the following Monday, the original full delivery dates.  Was it delivered - yes
SOME of it was, with one incorrect piece.  

Can you imagine an owner of a company not offering some kind of compensation to an inconveniences and unsatisfied customer!

How long do you think we as Realtors would remain in business with this kind of reputation!

Business is about customer service and without customer service we do not deserve the business!

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
Real Estate General Information
Location:
California Los Angeles County Los Angeles
Groups:
Addicted to Active Rain
LA Connection
Posts to Localism
RealtorsĀ®
Southern California Real Estate Forum
Tags:
dont shop at pampa furniture
stay away from pampa furniture
no customer service at pampa furniture

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the lock to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the sunglasses to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

James, unfortunately, they had their chance to better their business.  My friend is extremely unconfrontational and the nicest of the nice.  The woman walked all over her.  This is not the first instance I have heard of this.  It is pure arrogance.  I go out of my way to commend when good work is done, but also do the same with poor performance.

Oct 24, 2009 04:41 PM #2
Ambassador
1,261,290
Debe Maxwell
www.AtHomesCharlotte.com | Savvy + Company Real Estate - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hi Jane!  The customer is ALWAYS right and when you omit your largest asset, customer service, your business DIES!   I hope you tell everyone you know to stay away from Pampa Furniture in Los Angeles!

Funny thing, I guess great minds think alike, I'm writing a post about a horrible experience that we had with a vendor.  I always use them first, personally, before ever referring them to one of my clients.  The title was going to be VERY similar!  I'll shoot you an email when I post it next week!

Have a great weekend...

Oct 24, 2009 05:21 PM #3
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Debe, I look forward to it.  I really do go out of my way on both sides of the fence.  If someone does a great job or a terrible one.  I am so upset about this treatment of my friend who wouldn't day boo to a goose that I had to at least try.  If they lose at least one customer it will have been worth it.

Oct 24, 2009 05:31 PM #4
Rainmaker
582,897
Susan Neal
RE/MAX Gold, Fair Oaks - Fair Oaks, CA
Fair Oaks CA & Sacramento Area Real Estate Broker

Hi Jane - That is a terrible situation.  Unfortunately, it is all too common.  I like that TV commercial that says, "We treat you like our business depends on it - because it does!"

Oct 24, 2009 07:10 PM #5
Ambassador
2,407,651
Patricia Kennedy
Evers & Company Real Estate, Inc. - Washington, DC
For Your Home in the Capital

Jane, you know, any business can screw up (even us).  But it's the way that they fix things that makes all the difference.  These guys are lame.

Oct 24, 2009 08:22 PM #6
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Susan, obviously the owner is clueless. 

Pat, absolutely right.  They just kept screwing up.  Never let up.  Amazing people like this stay in business.

Thanks for dropping by guys.

Oct 24, 2009 10:17 PM #7
Rainmaker
546,749
Lee & Carol Barbour, REALTORS
Murphy and Hayesville, NC; Hiawassee, Blairsville, Blue Ridge GA and Copperhill TN - Murphy, NC
Mountain Living Team in Murphy NC and North GA

Wow, what a response from the owner of the company. With that being the the head of the company and the attitude toward customer satisfaction they shouldn't be around long. Word of mouth is a powerful tool.

Oct 24, 2009 11:45 PM #8
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Carol, that is the problem.  They have been around for quite a while.  As I mentioned above, if they lose one customer because of this I will feel happy.

Oct 24, 2009 11:49 PM #9
Ambassador
662,422
Sheldon Neal
Bergen County, NJ - RE/MAX Real Estate Limited - Maywood, NJ
That British Agent Bergen County NJ

I have no tolerance for poor customer service. I fired a pool service company and a landscaper this summer, and told the new companies - they have both been extremely pleasant since coming on board !

Oct 26, 2009 10:31 PM #10
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

I wish my friend could fire this company, Sheldon.   But if just one person doesn't buy from them then I will be happy. 

Oct 26, 2009 11:04 PM #11
Anonymous
Anonymous
james

I've had a similar experience with Pampa

I ordered a dresser five months ago, and have had an ongoing battle to get it delivered. I've been cussed at on the phone, hung up on, and generally bitched at by in-store staff. They told me it would be ready in 3 weeks after ordering, but I never heard from the store. I've had to call them to hunt down my order and they absolutely refuse to work with me. I tried to support a new local store and got absolutely shat on by pampa. I see they are already discounting all merchandise to 50% off so I don't see them lasting much longer.

Dec 29, 2009 12:48 PM #12
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Sorry to hear that, James.  I have heard a few of these stories.  Hope you get things resolved.  If you paid up front, then you should have some kind of recourse.

Dec 29, 2009 02:26 PM #13
Ambassador
1,888,046
Judi K Barrett
Judi Barrett~Integrity Real Estate Services~Idabel, Oklahoma - Idabel, OK
Broker/Owner, Integrity Real Estate Services -IDAB

Jane,

This is terrible.

I cannot imagine any company staying in business with this kind of service.  What a smart elec response from the owner also.

Sep 13, 2010 05:09 PM #14
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Judi,  this post got a couple of people who had the same experience contact me and I put them together.  There are a lot of complaints against them.

Sep 13, 2010 05:51 PM #15
Anonymous
Anonymous
Steve

I am in the midst of a bad experience with the Pasadena store.  I purchased a sofa and picked the fabric I liked.  I was told it would be ready in 2-3 weeks.  After 4+ weeks and two additional fabric choices (the first two choices were not available), at least 10 phone calls to a very rude customer service woman and threatening to cancel the order, I finally got a call from the co-owner who guaranteed the the third choice of fabric is in stock and the couch will be delivered in 4 days with no delivery charge.  

If I say I am hopeful yet skeptical you will understand.

Oct 19, 2010 11:42 AM #16
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Steve,  wow, yet another unsatisfied customer.  How these people stay in business is beyond me.  Hope you get the issue resolved.  And don't forget to post your experience wherever you can, Yelp for instance.

Oct 19, 2010 11:48 AM #17
Anonymous
Anonymous
Belinda

Pampa is AWFUL! They should've been out of business years ago. I wish that I would have check the internet before I went there. They have an F rating from the Better Business Bureau as well as TONS of bad reviews on yelp and city search.

 

Pampa provided me with the worst shopping experience of my life. Terrible quality, terrible customer service as well as the worst staff with attitude that I've ever come accross.

 

DO NOT SHOP AT PAMPA. If you don't believe me, google pampa furniture reviews, or go to the BBB website

Dec 02, 2010 04:23 PM #18
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Belinda,  sad, isn't it.  It is amazing how they stay in business at all.

Dec 02, 2010 05:06 PM #19
Anonymous
Anonymous
Christina

Pampa's business ethics are catching up with them and are being investigated. A major class action suit against Pampa Furniture will be happening very soon, so hang in there guys!

Aug 12, 2011 07:14 PM #20
Rainmaker
895,258
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

Wow.  That's great.

Aug 12, 2011 07:19 PM #21
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the lock to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainmaker
895,258

Jane Peters

Connecting you to the L.A. real estate scene
Need help with your Los Angeles real estate needs?
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the lock to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information