WARNING: Reply! Real Estate Leads

By
Real Estate Agent with Coldwell Banker SRE ~ Starkville, MS

BUYER BEWARE!!

Do NOT get sucked into their sales pitch!!!!

Reply! Real Estate sounds GREAT, but they do NOT produce.  Over the last 3 months I have been charged $339.80 for NO ACTIVE LEAD.  Please read below if you want details...

Reply! Real Estate found my contact info on Active Rain, called, promised me the world with no monthly fees, blah, blah, blah...  I joined (of course), but quickly found out their "leads" are pathetic.  Since joining in August '09, I have received 10 leads.  5 of those leads were bogus.  5 of those leads were "working" e-mail accounts, but I never actually had ANY correspondence with the potential buyer/seller.

(Drumroll Please...)

And The Best Lead Award Goes To...

A seller lead for a home that is currently on the market AND listed with an Agent!!  Since I can't contact the "seller" about listing their home, I sent Reply! the address, contact info. and MLS number.  All that I asked for was my $54.95 per lead back.  What did I get?? 

"We are certainly able to guarantee a prospect's contact information as well as their initial request for the aid of a realtor.  Unfortunately, we do not issue credit/replacements based on circumstances outside our
credit policy."

$54.95 down the drain...

Another thing that irks me... I printed out a copy of my credit card statement and didn't understand a few of the charges.  I e-mailed Reply! and asked them to explain each charge, and I haven't heard from them yet.  That was 3 weeks ago...

In Reply!'s defense, they do tell me that it generally takes 6 months to produce one viable prospect/closing.  In my defense, I don't have the money to waste each month for a "potential" prospect.

I hope this helps a few of you that are on the fence!!

Posted by

 

---------------------------------------------------------------------------------------------------------------------

Stephanie Atkins-Arnett, Broker Associate, Coldwell Banker SRE Realtors, www.StarkvilleLife.com 

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Topic:
ActiveRain Community
Location:
Mississippi
Groups:
Coldwell Banker Group
Cosmic Cow Pie...The Rome Way
New Home Sales
Realtors®
The Art Of Marketing You
Tags:
reply
lead generation
prospecting
prospects
pay for leads
buy leads
reply lead generation

Comments 12 New Comment

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Rainmaker
199,884
Sam DeBord
Seattle Real Estate Broker
SeattleHome.com -Coldwell Banker Danforth

I get calls from them every week.  They won't stop, even when I ask them to.

"Hi Mr...um...DeBord?  Can you handle working with some more buyers in Seattle?  I'm looking for an agent to work with......"

Ugh.

November 16, 2009 10:22 AM
Ambassador
747,507
Lori Bowers
The Lori Bowers Group

Been there, done that.  ZTook me months to get them to stop billing me....

November 16, 2009 10:24 AM
Rainmaker
159,666
Stephanie Arnett
SRS, IMSD, Broker Associate, REALTOR
Coldwell Banker SRE ~ Starkville, MS

Sam, that sucks.  Can you tell them to put you on the DNC list??

Lori, how did you get them to stop?  I just sent them a cencellation e-mail, but I really don't want to go months with them still charging me!!

November 16, 2009 10:50 AM
Rainer
134,328
Mike Michaud
North Texas Help-U-Build

Stephanie, thanks for the heads-up.  Like most lead generation schemes, its all about money to them.  The best leads are the one's YOU generate.

 

November 16, 2009 11:23 AM
Rainmaker
544,690
Betty & John Knowles
REALTORS® - Springfield MO Real Estate
Coldwell Banker Vanguard - www.teamknowles.com

Stephanie, you might be able to dispute the charges with your credit card company. Especially if they continue to charge you after you cancel.

November 16, 2009 12:45 PM
Rainmaker
281,804
Carra Riley
CRB, CRS, GRI
Author, Speaker, Consultant, Carra Riley Inc.

Stephanie,

What a bummer! Thanks so much for letting us know about this. Hopefully you can get it all worked out so that you get your money back! Good luck.

November 17, 2009 09:58 AM
Ambassador
559,286
Julie Chapman
New Homes Sales
Lennar

Stephanie,

The best ROI I get is from my localism sponsored communties and the SEO I get from my Active Rain blog and outside blog.  I do not pay for leads nor do I use Realtor.com....

November 18, 2009 08:57 PM
Rainer
95,827
Song San
Broker, MBA
Coldwell Banker Dynasty

  Stephanie, I wished I read your blog two weeks ago when I signed up with them. Our agreement was that I was only suppose to get listing leads. I got 6 leads and all of them were no good. I got the account cancelled now and 4 of the leads credited because I could obviously showed them that these were not seller leads or there was no way for me to communicate with them.

  If you can contact them even through email, they will charge you. The only good defense that they will honor is if they don't understand much English and you don't understand their language in which my case is Spanish to effectively do the deal.

  I learned my lesson and refused to sign up for any lead generators except through my own website, which has been getting me a couple of good leads each week. And even if they were no good, I don't lose anything.

  BTW, I noticed that ReplyRealEstate advertise heavly in AR and might have started the no close, no charge, so be careful and make sure you know what you are signing up for.

January 03, 2010 01:55 AM
Rainer
81,936
David J. Lampe
Realtor - Web Savvy Denver
Your Castle Real Estate

Hi Stephanie, Thanks for posting this! I just got a call from reply.com and put them off until Monday. Then I searched ActiveRain and read your post. I will not be signing up with reply.com.

March 27, 2010 05:39 PM
Rainmaker
159,666
Stephanie Arnett
SRS, IMSD, Broker Associate, REALTOR
Coldwell Banker SRE ~ Starkville, MS

So glad I could help fellow AR members!!

March 29, 2010 08:29 AM
Rainmaker
32,396
Susan Hull
RE/MAX equity group inc

They are starting to call me, so glad I check AR first.  thanks so much for posting.

Susan

September 16, 2010 01:05 PM
Rainmaker
159,666
Stephanie Arnett
SRS, IMSD, Broker Associate, REALTOR
Coldwell Banker SRE ~ Starkville, MS

@Susan - LOVE your profile pic!!  You'll have to show me how you did that.  As far as REPLY!...I'm glad you checked here first too!!  They're HORRIBLE!!

September 17, 2010 10:23 AM
Anonymous
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Rainmaker
159,666

Stephanie Arnett

SRS, IMSD, Broker Associate, REALTOR
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