WARNING: Reply! Real Estate Leads

By
Real Estate Agent with Coldwell Banker SRE ~ Starkville, MS

BUYER BEWARE!!

Do NOT get sucked into their sales pitch!!!!

Reply! Real Estate sounds GREAT, but they do NOT produce.  Over the last 3 months I have been charged $339.80 for NO ACTIVE LEAD.  Please read below if you want details...

Reply! Real Estate found my contact info on Active Rain, called, promised me the world with no monthly fees, blah, blah, blah...  I joined (of course), but quickly found out their "leads" are pathetic.  Since joining in August '09, I have received 10 leads.  5 of those leads were bogus.  5 of those leads were "working" e-mail accounts, but I never actually had ANY correspondence with the potential buyer/seller.

(Drumroll Please...)

And The Best Lead Award Goes To...

A seller lead for a home that is currently on the market AND listed with an Agent!!  Since I can't contact the "seller" about listing their home, I sent Reply! the address, contact info. and MLS number.  All that I asked for was my $54.95 per lead back.  What did I get?? 

"We are certainly able to guarantee a prospect's contact information as well as their initial request for the aid of a realtor.  Unfortunately, we do not issue credit/replacements based on circumstances outside our
credit policy."

$54.95 down the drain...

Another thing that irks me... I printed out a copy of my credit card statement and didn't understand a few of the charges.  I e-mailed Reply! and asked them to explain each charge, and I haven't heard from them yet.  That was 3 weeks ago...

In Reply!'s defense, they do tell me that it generally takes 6 months to produce one viable prospect/closing.  In my defense, I don't have the money to waste each month for a "potential" prospect.

I hope this helps a few of you that are on the fence!!

Posted by

 

---------------------------------------------------------------------------------------------------------------------

Stephanie Atkins-Arnett, Broker Associate, Coldwell Banker SRE Realtors, www.StarkvilleLife.com 

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Topic:
ActiveRain Community
Location:
Mississippi
Groups:
Coldwell Banker Group
Cosmic Cow Pie...The Rome Way
New Home Sales
Realtors®
The Art Of Marketing You
Tags:
reply
lead generation
prospecting
prospects
pay for leads
buy leads
reply lead generation

Anonymous
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Rainmaker
199,884
Sam DeBord
SeattleHome.com -Coldwell Banker Danforth - Seattle, WA
Seattle Real Estate Broker

I get calls from them every week.  They won't stop, even when I ask them to.

"Hi Mr...um...DeBord?  Can you handle working with some more buyers in Seattle?  I'm looking for an agent to work with......"

Ugh.

Nov 16, 2009 10:22 AM #1
Ambassador
749,685
Lori Bowers
La Quinta, CA
The Lori Bowers Group

Been there, done that.  ZTook me months to get them to stop billing me....

Nov 16, 2009 10:24 AM #2
Rainmaker
166,332
Stephanie Arnett
Coldwell Banker SRE ~ Starkville, MS - Starkville, MS
SRS, IMSD, Broker Associate, REALTOR

Sam, that sucks.  Can you tell them to put you on the DNC list??

Lori, how did you get them to stop?  I just sent them a cencellation e-mail, but I really don't want to go months with them still charging me!!

Nov 16, 2009 10:50 AM #3
Rainer
134,328
Mike Michaud
North Texas Help-U-Build - McKinney, TX

Stephanie, thanks for the heads-up.  Like most lead generation schemes, its all about money to them.  The best leads are the one's YOU generate.

 

Nov 16, 2009 11:23 AM #4
Rainmaker
553,681
Betty & John Knowles
Coldwell Banker Vanguard - www.teamknowles.com - Springfield, MO
REALTORS® - Springfield MO Real Estate

Stephanie, you might be able to dispute the charges with your credit card company. Especially if they continue to charge you after you cancel.

Nov 16, 2009 12:45 PM #5
Rainmaker
284,582
Carra Riley
Realty ONE Group Premier Colorado - Denver, CO

Stephanie,

What a bummer! Thanks so much for letting us know about this. Hopefully you can get it all worked out so that you get your money back! Good luck.

Nov 17, 2009 09:58 AM #6
Ambassador
562,631
Julie Chapman
Lennar - Jacksonville, FL
New Homes Sales

Stephanie,

The best ROI I get is from my localism sponsored communties and the SEO I get from my Active Rain blog and outside blog.  I do not pay for leads nor do I use Realtor.com....

Nov 18, 2009 08:57 PM #7
Rainer
95,827
Song San
Coldwell Banker Dynasty - Rosemead, CA
Broker, MBA

  Stephanie, I wished I read your blog two weeks ago when I signed up with them. Our agreement was that I was only suppose to get listing leads. I got 6 leads and all of them were no good. I got the account cancelled now and 4 of the leads credited because I could obviously showed them that these were not seller leads or there was no way for me to communicate with them.

  If you can contact them even through email, they will charge you. The only good defense that they will honor is if they don't understand much English and you don't understand their language in which my case is Spanish to effectively do the deal.

  I learned my lesson and refused to sign up for any lead generators except through my own website, which has been getting me a couple of good leads each week. And even if they were no good, I don't lose anything.

  BTW, I noticed that ReplyRealEstate advertise heavly in AR and might have started the no close, no charge, so be careful and make sure you know what you are signing up for.

Jan 03, 2010 01:55 AM #8
Rainer
82,036
David J. Lampe
Your Castle Real Estate - Arvada, CO
Realtor - Web Savvy Denver

Hi Stephanie, Thanks for posting this! I just got a call from reply.com and put them off until Monday. Then I searched ActiveRain and read your post. I will not be signing up with reply.com.

Mar 27, 2010 05:39 PM #9
Rainmaker
166,332
Stephanie Arnett
Coldwell Banker SRE ~ Starkville, MS - Starkville, MS
SRS, IMSD, Broker Associate, REALTOR

So glad I could help fellow AR members!!

Mar 29, 2010 08:29 AM #10
Rainmaker
32,396
Susan Hull
RE/MAX equity group inc - Canby, OR

They are starting to call me, so glad I check AR first.  thanks so much for posting.

Susan

Sep 16, 2010 01:05 PM #11
Rainmaker
166,332
Stephanie Arnett
Coldwell Banker SRE ~ Starkville, MS - Starkville, MS
SRS, IMSD, Broker Associate, REALTOR

@Susan - LOVE your profile pic!!  You'll have to show me how you did that.  As far as REPLY!...I'm glad you checked here first too!!  They're HORRIBLE!!

Sep 17, 2010 10:23 AM #12
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Rainmaker
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Stephanie Arnett

SRS, IMSD, Broker Associate, REALTOR
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