Are you a Realtor that your clients have to endure?

By
Real Estate Agent with Dudum Real Estate Group - BuyStageSell.com

Are you a Realtor that your clients have to endure?       Helping my senior citizen mom purchase a car this weekend was quite a reminder about people in sales.  The experience at the different dealerships seemed to have a theme.

OLD SCHOOL - The slick haired, fast talking, patronizing, cigarette smoking HIGH pressure sales person (sorry guys, usually men).  He greeted us at the car, started bonding (he thought) immediately by asking us personal questions which were very off putting.  He told us his story about needing to buy a car himself and if he just won the contest and sold enough cars, he'd win (all about me).  He treated my 80+ year old mom like she was a fragile idiot who couldn't make her own decision, bending down when he talked to her and speaking at her softly like she was a child.  He said things like "I think you need an automatic because your hands don't work so well when you get older or you can't get into a car this big?"  (patronizing) It took forever for him to ask her what she wanted and when he did, didn't listen to the answer.  Then said as we walked in to see the manager about the "best price".  "Now don't get mad at me, my manager makes me do this" (blame others).  ERGHHH you get the picture.  We left irritated, and even if we LOVED the car, would have wanted a different salesperson to get the credit.  He was something we had to endure to get through the process.

There are real estate offices like this too, you know who they are...there is one in every community.  They haven't changed their clothes or photo or methods since they got their license years ago.  They don't believe in education or designations as they think "experience" counts for more.  They try to make you FIT a property rather than find one that you feel fits.

Do your clients have to endure YOU?                                                              

Is it all about you?FRS101095.jpg

Do you treat the client like they don't know what they want or need?

Are you patronizing?

Do you blame others for your mis-steps?

 

http://www.buystagesell.com
Realtor, Diablo Realty, Walnut Creek, California
Contra Costa County Realtor for over 30 years. 

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 DRE #00615420
Terrylynn has been a Realtor in Contra Costa County for over 30 years.  She works with the Dudum Real Estate Group. Terrylynn is a local expert, who believes in specializing for better service to her clients.  She gives talks on Foreclosure Alternatives, Make Home Affordable Programs, Home Staging Consults before you Sell, and is a Senior Real Estate Specialist, Real Estate Collaborative Specialist-Divorce, Certified Residential Professional, EcoBroker and any more. There is no silly question, call now for advice and counsel about your real estate investment.  Click here for a question about the area.  Visit www.BuyStageSell.com to learn more about Terrylynn and her team of Real Estate Professionals and Staging Professionals.  We even stage our short sales! Why?  Because it works.    925 8760966  www.BuyStageSell.com

 

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Topic:
ActiveRain Community
Location:
California Contra Costa County Walnut Creek
Groups:
Agent Mom
CCRIM - Contra Costa Realtors in Motion
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Rainmaker
207,916
Terrylynn Fisher
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.
Dudum Real Estate Group - BuyStageSell.com

Mark, yes, I hope not too and I do hope if I cross the line, someone will tell me.  Often they don't, they just disappear.  Hopefully we are astute and get it when we get to that point, but...

November 30, 2009 09:05 PM
Rainmaker
221,644
Mark Watterson
Utah Real Estate

I agree.  

I have become much more aware of body language and sharpening my six sense (so to speak). Many times it's what's not being said we need to be aware of.

December 01, 2009 06:30 AM
Rainmaker
207,916
Terrylynn Fisher
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.
Dudum Real Estate Group - BuyStageSell.com

Mark - you are so right, we have to be astute communicators and pick up the cues.  The evidence is there, and not a mystery if we are not so self involved that we miss it. 

December 02, 2009 01:42 AM
Rainmaker
639,790
Marchel Peterson
Spring TX Real Estate E-Pro
Results Realty


Terrylynn, I sure try not to be that agent.  Now what happens when you have a client that you have to endure?

December 06, 2009 09:55 PM
Rainmaker
207,916
Terrylynn Fisher
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.
Dudum Real Estate Group - BuyStageSell.com

Well that's the best part of our job right?  We have a client for 30-60-90 days or 6 months these days.  IF they are difficult, we can endure and get through it, right?  I can handle anything for a limited period of time.  BUT it's not easy, are there clients I've fired?  YES, and are there those that you close and don't leave on the mailing list, YES...The nature of the beast.  How about you?

December 06, 2009 10:05 PM
Anonymous
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Rainmaker
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Terrylynn Fisher

HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.
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Additional Information



Real Estate and Staging and how it can enhance a seller's ROI (Return on Investment). I can advise on what makes a difference to your bottom line. Buyers like my analysis of seller's strategies to assist them in buying smart. www.terrylynn-n-team.com

Kirkwood Neighbors
Diablo Creek Neighbors




Terrylynn interviewed by Cindy Lin