Are you a Realtor that your clients have to endure?

By
Real Estate Agent with Dudum Real Estate Group - BuyStageSell.com

Are you a Realtor that your clients have to endure?       Helping my senior citizen mom purchase a car this weekend was quite a reminder about people in sales.  The experience at the different dealerships seemed to have a theme.

OLD SCHOOL - The slick haired, fast talking, patronizing, cigarette smoking HIGH pressure sales person (sorry guys, usually men).  He greeted us at the car, started bonding (he thought) immediately by asking us personal questions which were very off putting.  He told us his story about needing to buy a car himself and if he just won the contest and sold enough cars, he'd win (all about me).  He treated my 80+ year old mom like she was a fragile idiot who couldn't make her own decision, bending down when he talked to her and speaking at her softly like she was a child.  He said things like "I think you need an automatic because your hands don't work so well when you get older or you can't get into a car this big?"  (patronizing) It took forever for him to ask her what she wanted and when he did, didn't listen to the answer.  Then said as we walked in to see the manager about the "best price".  "Now don't get mad at me, my manager makes me do this" (blame others).  ERGHHH you get the picture.  We left irritated, and even if we LOVED the car, would have wanted a different salesperson to get the credit.  He was something we had to endure to get through the process.

There are real estate offices like this too, you know who they are...there is one in every community.  They haven't changed their clothes or photo or methods since they got their license years ago.  They don't believe in education or designations as they think "experience" counts for more.  They try to make you FIT a property rather than find one that you feel fits.

Do your clients have to endure YOU?                                                              

Is it all about you?FRS101095.jpg

Do you treat the client like they don't know what they want or need?

Are you patronizing?

Do you blame others for your mis-steps?

 

http://www.buystagesell.com
Realtor, Diablo Realty, Walnut Creek, California
Contra Costa County Realtor for over 30 years. 

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 DRE #00615420
Terrylynn has been a Realtor in Contra Costa County for over 30 years.  She works with the Dudum Real Estate Group. Terrylynn is a local expert, who believes in specializing for better service to her clients.  She gives talks on Foreclosure Alternatives, Make Home Affordable Programs, Home Staging Consults before you Sell, and is a Senior Real Estate Specialist, Real Estate Collaborative Specialist-Divorce, Certified Residential Professional, EcoBroker and any more. There is no silly question, call now for advice and counsel about your real estate investment.  Click here for a question about the area.  Visit www.BuyStageSell.com to learn more about Terrylynn and her team of Real Estate Professionals and Staging Professionals.  We even stage our short sales! Why?  Because it works.    925 8760966  www.BuyStageSell.com

 

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Rainmaker
1,282,404
Wanda Kubat-Nerdin
Prado & Kramer Real Estate, St. George, UT 84770 - Saint George, UT
Your Preferred St. George Area Real Estate Agent.

Terrylynn, I had my headlights replaced the other day and the guy behind the counter sounded like your car salesman...they must be related! By the time they did their 32-point check on my car, the brakes were bad, the drums needed turned, my transmission fluid had the consistency of molasses and that will be $470.00! I-don't-think-so! I couldn't get out of there fast enough!

Nov 30, 2009 12:53 PM #1
Rainer
16,442
Lani Sussman
Max Broock Realtors - Birmingham, MI
MI. Specialist - Oakland County

Terrylynn - I think that like you & Wanda, most of us will just walk away from "sales people" like the one you described & I think more & more people will not put up with this kind of "disrespect" that the old school seems to want to continue.

Nov 30, 2009 01:02 PM #2
Rainmaker
175,880
Donna Galinsky
Pugatch Realty Corp | Five Towns Long Island, NY Real Estate - Hewlett, NY
Five Towns LI Real Estate Expert

I just had the (non) pleasure of shopping for a used car for my son.

It was an unpleasant experience in so many ways.

One thing I always keep in mind when I work with customers is - Is this how I would like to be treated? Would I work with this person?

As long as I keep answering yes, I am ok.

Nov 30, 2009 01:10 PM #3
Rainmaker
222,117
Mark Watterson
Salt Lake City, UT
Utah Real Estate

"Are you a Realtor that your clients have to endure?"  Wow!  I really hope not.  It's all in the perception and perception is reality.

Nov 30, 2009 02:28 PM #4
Rainmaker
208,887
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.

Wanda, oh I feel validated...I'm not the only one that had a stark reminder of the "old school" sales.

Nov 30, 2009 09:01 PM #5
Rainmaker
208,887
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.

Lani, it is more like unawareness that things have changed.  People don't respond to this method of selling and why the owner of the dealership perpetuates it is beyond me.  They just don't get it.

Nov 30, 2009 09:02 PM #6
Rainmaker
208,887
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.

Donna, I'm with you...it's a good reminder not to get too full of ourselves and remember how we want to be treated, that's what it did for me too.  Thanks for your comment.

Nov 30, 2009 09:03 PM #7
Rainmaker
208,887
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.

Mark, yes, I hope not too and I do hope if I cross the line, someone will tell me.  Often they don't, they just disappear.  Hopefully we are astute and get it when we get to that point, but...

Nov 30, 2009 09:05 PM #8
Rainmaker
222,117
Mark Watterson
Salt Lake City, UT
Utah Real Estate

I agree.  

I have become much more aware of body language and sharpening my six sense (so to speak). Many times it's what's not being said we need to be aware of.

Dec 01, 2009 06:30 AM #9
Rainmaker
208,887
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.

Mark - you are so right, we have to be astute communicators and pick up the cues.  The evidence is there, and not a mystery if we are not so self involved that we miss it. 

Dec 02, 2009 01:42 AM #10
Rainmaker
640,298
Marchel Peterson
Results Realty - Spring, TX
Spring TX Real Estate E-Pro


Terrylynn, I sure try not to be that agent.  Now what happens when you have a client that you have to endure?

Dec 06, 2009 09:55 PM #11
Rainmaker
208,887
Terrylynn Fisher
Dudum Real Estate Group - BuyStageSell.com - Walnut Creek, CA
HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.

Well that's the best part of our job right?  We have a client for 30-60-90 days or 6 months these days.  IF they are difficult, we can endure and get through it, right?  I can handle anything for a limited period of time.  BUT it's not easy, are there clients I've fired?  YES, and are there those that you close and don't leave on the mailing list, YES...The nature of the beast.  How about you?

Dec 06, 2009 10:05 PM #12
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Rainmaker
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Terrylynn Fisher

HAFA Certified, EcoBroker, CRS, CEP Realtor, Etc.
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