Service with a smile no matter what the situation can really send the right message! And it can go a long way towards inspiring real confidence and trust!

By
Real Estate Agent with Better Homes and Gardens Real Estate Metro Brokers

Sign Exchange at Better Homes and Gardens Real Estate Metro Brokers Newnan GALast week our office became part of Better Homes and Gardens Real Estate Metro Brokers. And since that is a completely new brand, the logistical changes that had to be implemented are dramatic.

Yesterday our office was scheduled for a sign swap. A new brand necessitates all new signs, riders, apparel and marketing items. The swap should have been relatively routine but Mother Nature had other ideas.

The storm that bombarded most of the eastern seaboard with snow was a cold, hard, driving rain in Newnan Georgia. The word blustery comes to mind, and when temperatures are in the thirties and everything is soaking wet it is not pleasant to be outside.

But despite the elements, the sign swap continued. And those that were working out in the hypothermia inducing storm were NOT hired hands or temps. They were company executives and recruiters.

And these hardy souls braved the tempest all day, at times holding the tent in their hands to keep it from blowing into the next county. They methodically made certain that al of the agents had what they needed to work and recorded it on rain-soaked forms.

And although they were drenched from head to toe and freezing, they did all of this with a SMILE on their face, and with a determination to make certain that everyone was properly served.

And the reason they kept smiling was because it wasn't just a job that had to be done, it was a mission! And that mission preached this inspirational message:

From the top of the company on down through the ranks, we are a team! A team that works together to get the job done no matter what happens!

When service goes beyond what is expected, only good things can happen. My impression of my new company is that together, we can achieve anything! And we won't quit until the job is done.

And that's what teamwork is all about!

Working in the rain Newnan Georgia Real Estate

Kudos to Craig, Gail, Jim and Vinny. You guys went above and beyond yesterday and are to be commended!

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Rainmaker
1,885,951
Roy Kelley
Retired Real Estate Broker, Maryland Blogger - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thanks for sharing. Best wishes for continued success. We have heavy snow in Maryland today.

December 19, 2009 06:53 AM #2
Rainer
320,761
Chip Jefferson
Gibbs Realty and Auction Company - Columbia, SC

My husband was out on a roof of one of his customers that he did an addition for last year. They had a major leek. Hes not a roofer but he did it with a smile.

December 19, 2009 06:55 AM #3
Rainmaker
1,936,028
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

I love a team that works together.....when it comes to work, my team members and I ALL work together to get a job done.....you must have a very successful office in your area.....congratulations on your new path.

December 19, 2009 06:57 AM #4
Ambassador
1,320,757
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Richard,

Such dedication can only be rewarded with success...after the blustery weather, of course.

Rich

December 19, 2009 06:58 AM #5
Rainmaker
714,460
Jackie Connelly-Fornuff
Long Island NY Real Estate Agent - Lindenhurst, NY
Century 21 AA Lindenhurst NY

Hi Richard, I loved reading this! Just shows how dedicated they are! :)

December 19, 2009 07:00 AM #6
Rainmaker
891,696
Michael Setunsky
Michael's Commercial LLC - Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Richard, working as a team always pays off. Congratulations on your new company and brand.

December 19, 2009 07:28 AM #7
Ambassador
1,647,630
Richard Weisser
Better Homes and Gardens Real Estate Metro Brokers - Newnan, GA
Richard Weisser Coweta Newnan Homes for Sale

Lenn...

Yes indeedy, and they stayed out there all day! It really said a lot about this company's dedication to their agents. THX

Roy...

That's some storm ... we got inches of rain, if it were snow insted we'd have 2 feet of it here! Stay warm and thanks.

Laura...

It's all about service with a smile! Thanks so much!

December 19, 2009 07:59 AM #8
Anonymous
Anonymous
Anonymous

It is a great omen, Richard! Even when faced with an unpleasant surprise, the execs and recruiters kept at it while SMILING.  Your team has already bonded.

December 19, 2009 08:22 AM #9
Rainmaker
1,594,759
Dorie Dillard
Coldwell Banker United Realtors - Austin, TX
Realtor-Canyon Creek- NW, Austin TX Homes For Sale

Hi Richard,

Irene said it all! It is a great omen. Your execs and recruiters do care about their agents and made a commitment to all of you. Great bonding experience-they demonstrated by actions what a team effort is~you are in good hands!

December 19, 2009 09:08 AM #10
Rainmaker
231,945
Sara Woolford & Steve Golson, ALHS
iTexas Realty Co. - San Antonio, TX

Hi Richard-

It always either begins with the top or ends there.  It sounds like you will all be pleased with the change.  What a great way to get off on the right foot!

--Sara n San Antonio

December 19, 2009 09:13 AM #11
Rainmaker
630,067
Don Rogers
Keller Williams Realty Chesterfield - O'Fallon, MO
Realtor, Broker, CDPE, GRI, OnullFallon MO & St Charles County MO homes

Good luck sir on your new venture and I hope that you will have much success.  It will take everyone working together to make that happen.

December 19, 2009 09:31 AM #12
Rainmaker
312,353
Lori Churchill Cofer
Beasley Realty - Pullman, WA
Realtor - 509-330-0086 - Pullman, WA

Richard,

Guess you can say these guys walked the walk!  I think that sends a great message!

December 19, 2009 09:57 AM #13
Rainmaker
188,979
Herb Hamilton
RE/MAX Preferred Inc. Realtors - Portland, OR
Real Estate Broker ,CDPE, Downtown Portland

Richard,

That is a great beginning. Where others might have folded they persevered and showing you all what they are made of. Congrats again.

December 19, 2009 10:45 AM #14
Rainmaker
384,961
John Walters
Frank Rubi Real Estate - Slidell, LA
Licensed in Louisiana

Richard you guys are going to do great.  Keep the pictures coming.  I hope the Falcons get back on track this week.

December 19, 2009 11:46 AM #15
Rainmaker
334,601
Matt Listro
National Credit Fixers - Matt Listro - Vernon, CT
Your Credit Repair Expert

Hi Richard: Smiling is underrated.  People should do it more!

:)

December 19, 2009 01:04 PM #16
Rainmaker
550,003
Susan Mangigian
RE/MAX Preferred, West Chester, PA, RS152252A - West Chester, PA
Chester & Delaware County Homes, Delaware and Ches

Richard, with you there, my friend, how can they not be the best?  Merry Christmas!  We are getting clobbered with snow.  Send wine!

December 19, 2009 01:35 PM #17
Rainmaker
1,738,357
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Richard...When the management gets out and helps it does send a good message.  Hopefully the support continues!

December 19, 2009 01:58 PM #18
Ambassador
897,107
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Richard, that is fantastic, what a message! And of course I see you were there with your camera, all important task also!

Best of luck with your new company!

December 19, 2009 02:22 PM #19
Rainmaker
301,494
John Occhi
Mason Real Estate - Temecula, CA
SRES,CPRES.ePRO - Temecula-Murrieta CA Real Estate

Well, Congratulations - sounds like BHG is living up to the hype I have been exposed to this year.  Hope it continues into next year and the future.

Merry Christmas,

John

December 20, 2009 06:35 AM #20
Rainmaker
1,781,130
Gabe Sanders
the BlueWater Realty team specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Richard, good luck with the new brand.  It's always gratifying for the agents to know that management has their backs and are willing to work to support you.

December 20, 2009 06:53 AM #21
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Richard Weisser

Richard Weisser Coweta Newnan Homes for Sale
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