My AAA Card: A Handy Little Tool Of The Trade

By
Real Estate Agent with Evers & Company Real Estate, Inc. AB95346

AAA is just amazing.  They didn't pay me to write this post.  They just awed me with fabulous customer service.

Yesterday, my car didn't want to start, so my neighbor helped with a jump start.  All was fine until I pulled over to make a phone call on my way home from the office.  I turned off the engine and after about a fifteen minute chat, it just wouldn't turn over. 

Nada. 

Nothing!  

Oops.

Now, I should mention that I left my house without my wallet, and all of my cash, credit cards, ATM card and my AAA card were all sitting on the cozy coffee table in my living room.  I did, however, have my check book with me.  Other than that, I might have qualified as a vagrant.

What to do?  I called AAA (I have their number stored on my I-Phone), and they were able to pull up my membership information over the phone.  They promised that a truck would be there within 40 minutes. 

Within 5 minutes, I got a call from their jump start guy, as he pulled his truck up beside me.  I mean, talk about exceeding expectations! 

It turned out my old battery was a goner.  AAA trucks always carry a supply of new batteries, and their guy offered to install a new one for a very reasonable price.  But wait!  I didn't have my credit cards.  I did have a check book, but not a shred of ID!  He took my check and sent me on my way with a brand new battery with a six-year warranty.

These guys have it down. 

For a car-ignorant driver like me, they provide an extremely valuable service, and they do it really well. 

I mean, wow!  These guys are turning into my new best friend!  They're at least as fabulous as my neighbor who got me off to a good start in the morning!

close

Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Monika McGillicuddy 01/09/2010 08:32 PM
  2. John Occhi 01/09/2010 11:40 PM
Topic:
Real Estate Technology & Tools
Groups:
Club Chaos
Diary of a Realtor
Realtors®
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aaa roadside assistance
patricia kennedy
washignton dc real estate
aaa midatlantic

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Show All Comments
Rainmaker
247,983
Paula Swayne
Dunnigan, Realtors, Sacramento (916) 425-9715 - Sacramento, CA
Realtor-Land Park, East Sac & Curtis Park -Dunniga

Hi Pat!
I remember you saying yesterday that starting the car might be an issue...is this one time you wish you hadn't been right? 'o)

Jan 09, 2010 07:28 PM #12
Rainmaker
246,081
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

Pat - honestly - did you just scream and kick and curse? From Hawaii to a dead battery and freezing cold weather? Wow - what a miserable way to start back in -

Jan 09, 2010 07:33 PM #13
Rainmaker
630,071
Don Rogers
Keller Williams Realty Chesterfield - O'Fallon, MO
Realtor, Broker, CDPE, GRI, OnullFallon MO & St Charles County MO homes

Pat,

I have NEVER been disappointed with AAA.  I haven't had to call them very often but when I have they have always exceeded my expectations.  They are very service oriented.

Jan 09, 2010 07:33 PM #14
Ambassador
1,075,284
Ellie McIntire
Ellicott City Clarksville Howard County Maryland Real Estate - Ellicott City, MD
CDPE, Howard County Homes for Sale

Pat- It seems like I have always had an AAA card in my wallet. A member since 1989. Thankfully have not had to use them lately.

Jan 09, 2010 07:49 PM #15
Ambassador
1,549,827
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth
Pat, I would second your thought that AAA is a winner!
Jan 09, 2010 08:32 PM #16
Rainmaker
692,224
Gene Mundt
www.genemundt.com - 708.921.6331 - New Lenox, IL
Chicagoland Mortgage Lender - 37 yrs experience

Pat:  Congratulations and thank you to you for taking the time to mention a business when they did something RIGHT!  Typically you only hear the negative, so it was very refreshing.  I'm sure AAA thought so too ...

Stay safe ...

Gene 

Jan 09, 2010 08:33 PM #17
Rainmaker
307,718
Susan Brown
Keller Williams NE, Kingwood Texas (Humble & Atascocita too) - Kingwood, TX

Pat - What a great job of customer service AAA did.  And little did they know you'd spread the word like you are!  Thank goodness for businesses that really care about their customers.

Jan 09, 2010 08:52 PM #18
Rainmaker
553,772
Susan Mangigian
RE/MAX Preferred, West Chester, PA, RS152252A - West Chester, PA
Chester & Delaware County Homes, Delaware and Ches

Love AAA and don't leave home without it!  Great post!

Jan 09, 2010 09:11 PM #19
Rainmaker
1,502,676
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Authentic Feng Shui Expert

Pat, I had to call them recently as well....my battery died and I needed a new one which they put in right here!  Some people don't know if they have an emergency they can join on the spot and they will send someone over if they are not a member.  I absolutely agree with you, they give top notch service!

Jan 09, 2010 10:19 PM #20
Rainmaker
1,065,897
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

AAA is the best -- and every realtor(r)s best friend.  I was at a water treatment walk thru and my tire was slashed by some construciton debris.. AAA was there and got my little"donut" tire installed and they helped my out of a big jam.  The fees are definately worth it!

Jan 09, 2010 10:58 PM #21
Rainmaker
201,317
Shannon Lefevre
John R. Wood Properties - Naples, FL
Shannon Lefevre, PA Your Naples Smart Girl

HEY! Will I see you at Inman?

Jan 09, 2010 11:19 PM #22
Rainmaker
1,181,312
Steven L. Smith
King of the House Home Inspection, Inc - Bellingham, WA
Bellingham WA Home Inspector

Triple A is a good company and fills a good niche.

Jan 09, 2010 11:33 PM #23
Rainmaker
301,553
John Occhi
Mason Real Estate - Temecula, CA
SRES,CPRES.ePRO - Temecula-Murrieta CA Real Estate

AAA is awesome - and always there when you need them.  I have my own story to tell from just yesterday.

The day before I got a parking ticket that included an expired registration - that somehow got past me with my move this summer.  Truck expired in November - but I swear I did not see the paperwork come in the mail.

In any event, I stopped by the DMV office and was done in 20 minutes.  I wouldn't have been able to go to DMV until Monday, as in California all government offices are closed on Fridays so the politicians have more money for their pet projects...or whatever.

In any event, I couldn't imagine not having AAA..

Thanks for the post, I'm going to go ahead and reblog this.

John

Jan 09, 2010 11:39 PM #24
Rainmaker
301,553
John Occhi
Mason Real Estate - Temecula, CA
SRES,CPRES.ePRO - Temecula-Murrieta CA Real Estate

I not only reblogged - but flagged it for a FEATURE - hope you get it - lots of great comments on my blog in responce to your experience as well

Thanks again,

John

Jan 10, 2010 12:24 AM #25
Ambassador
729,582
Christopher and Stephanie Somers - Realtors - Philadelphia Real Estate
Realtor / Owner - RE/MAX Access - Philadelphia, PA

Patricia - It is super when you experience excellent client service !  Especially in our business, I think we appreciate it more !

Jan 10, 2010 08:00 AM #26
Rainer
101,556
Carol Hamilton
Prudential Ambassador - Omaha, NE
Prudential, Real Estate, Omaha, NE

It is great to hear such a positive testimonial.  Sometimes people only spread the word about the negative experiences.  I'm so glad it all worked out for you.  It would have been a cold walk.

Jan 10, 2010 02:33 PM #27
Rainmaker
341,459
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Pat ~ Sometimes I wonder how Triple A does it - it's very inexpensive considering the service they provide.  You sure had a day of it. Yeegads!

Liz

Jan 10, 2010 11:32 PM #28
Rainmaker
1,167,599
Cheryl Ritchie
RE/MAX Leading Edge www.GoldenResults.com - Huntingtown, MD
Southern Maryland 301-980-7566

Wow! What a nice endorsement for AAA! Glad they helped you get out of the scrape!

Jan 11, 2010 05:42 AM #29
Rainer
107,248
Eric & Rebecca~ Getz/Pepper
RE/MAX EDGE - Williamsport, PA
Geographical Therapists

I too can praise AAA for saving me in a pinch.  Early one day I was keeping a tight schedule and found myself unable to dodge an enormous pothole.  Ouch!  that hurt and sounded horrible.  Everything seemed fine, at least for the next mile.  A humming noise prompted me to pull over and realize I was now running on a totally flat tire.  No problem, I will get out the dummy tire and be on my way.  I know my wife subscribes to the AAA service, the card is in my wallet but I can handle this.  I moved the seats and pulled up 2 layers of carpet in my Honda Mini Van to get the spare.  I knew right where it was.  Then I just need the jack.  I knew right where that was too.  So I thought.  Opened the compartment and nothing.  All of the sudden I could picture exactly in my garage where the jack sits.  Not sure why it was there but it was there.  Probably some project I was working on unrelated to my vans tire that the jack came in handy for.  Thank you AAA!

Jul 25, 2010 06:20 PM #30
Rainer
26,005
Gloria Martinez-Weiland
Prospect Equities Premier - Plainfield, IL
Senior Real Estate Professional

I have the premium coverage and it is well worth it. They tow up to 100 miles to your preferred auto mechanic shop. When my brakes went out on the expressway, I was lucky to be driving slow and moved to the construction zone safely. AAA alerted police to come and check on me to make sure I was safe until they arrived with the flatbed tow.  I was amazed when the tow person was a woman and she did the job in 15 minutes!

In addtion, I do not shop often at target, but since they have 10%  discount for AAA cardholders, I think I will give it a try. I can always buy pampers for my grandchild. There are many more benefits. I will never give up my AAA.

Feb 07, 2011 03:15 AM #31
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