My AAA Card: A Handy Little Tool Of The Trade

By
Real Estate Agent with Evers & Company Real Estate, Inc. AB95346

AAA is just amazing.  They didn't pay me to write this post.  They just awed me with fabulous customer service.

Yesterday, my car didn't want to start, so my neighbor helped with a jump start.  All was fine until I pulled over to make a phone call on my way home from the office.  I turned off the engine and after about a fifteen minute chat, it just wouldn't turn over. 

Nada. 

Nothing!  

Oops.

Now, I should mention that I left my house without my wallet, and all of my cash, credit cards, ATM card and my AAA card were all sitting on the cozy coffee table in my living room.  I did, however, have my check book with me.  Other than that, I might have qualified as a vagrant.

What to do?  I called AAA (I have their number stored on my I-Phone), and they were able to pull up my membership information over the phone.  They promised that a truck would be there within 40 minutes. 

Within 5 minutes, I got a call from their jump start guy, as he pulled his truck up beside me.  I mean, talk about exceeding expectations! 

It turned out my old battery was a goner.  AAA trucks always carry a supply of new batteries, and their guy offered to install a new one for a very reasonable price.  But wait!  I didn't have my credit cards.  I did have a check book, but not a shred of ID!  He took my check and sent me on my way with a brand new battery with a six-year warranty.

These guys have it down. 

For a car-ignorant driver like me, they provide an extremely valuable service, and they do it really well. 

I mean, wow!  These guys are turning into my new best friend!  They're at least as fabulous as my neighbor who got me off to a good start in the morning!

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Re-Bloggged 2 times:

Re-Blogged By Re-Blogged At
  1. Monika McGillicuddy 01/09/2010 08:32 PM
  2. John Occhi 01/09/2010 11:40 PM
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Topic:
Real Estate Technology & Tools
Groups:
Club Chaos
Diary of a Realtor
Realtors®
Tags:
aaa roadside assistance
patricia kennedy
washignton dc real estate
aaa midatlantic

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Show All Comments
Rainmaker
247,854
Paula Swayne
Realtor-Land Park, East Sac & Curtis Park -Dunniga
Dunnigan, Realtors, Sacramento (916) 425-9715

Hi Pat!
I remember you saying yesterday that starting the car might be an issue...is this one time you wish you hadn't been right? 'o)

January 09, 2010 07:28 PM
Rainmaker
241,285
Lise Howe
Assoc. Broker and Attorney Licensed in DC, MD, VA,
Keller Williams Capital Properties

Pat - honestly - did you just scream and kick and curse? From Hawaii to a dead battery and freezing cold weather? Wow - what a miserable way to start back in -

January 09, 2010 07:33 PM
Rainmaker
630,067
Don Rogers
Realtor, Broker, CDPE, GRI, OnullFallon MO & St Charles County MO homes
Keller Williams Realty Chesterfield

Pat,

I have NEVER been disappointed with AAA.  I haven't had to call them very often but when I have they have always exceeded my expectations.  They are very service oriented.

January 09, 2010 07:33 PM
Ambassador
1,061,599
Ellie McIntire
CDPE, Howard County Homes for Sale
Ellicott City Clarksville Howard County Maryland Real Estate

Pat- It seems like I have always had an AAA card in my wallet. A member since 1989. Thankfully have not had to use them lately.

January 09, 2010 07:49 PM
Ambassador
1,529,910
Gary Woltal
Assoc. Broker Realtor SFR Dallas Ft. Worth
Keller Williams Realty
Pat, I would second your thought that AAA is a winner!
January 09, 2010 08:32 PM
Rainmaker
673,691
Gene Mundt
Mortgage Lender - Chicago/Chicagoland Mortgages
www.genemundt.com

Pat:  Congratulations and thank you to you for taking the time to mention a business when they did something RIGHT!  Typically you only hear the negative, so it was very refreshing.  I'm sure AAA thought so too ...

Stay safe ...

Gene 

January 09, 2010 08:33 PM
Rainmaker
307,718
Susan Brown
Keller Williams NE, Kingwood Texas (Humble & Atascocita too)

Pat - What a great job of customer service AAA did.  And little did they know you'd spread the word like you are!  Thank goodness for businesses that really care about their customers.

January 09, 2010 08:52 PM
Rainmaker
549,721
Susan Mangigian
Chester & Delaware County Homes, Delaware and Ches
RE/MAX Preferred, West Chester, PA, RS152252A

Love AAA and don't leave home without it!  Great post!

January 09, 2010 09:11 PM
Rainmaker
1,444,956
Laura Cerrano
Authentic Feng Shui Expert
Feng Shui Manhattan Long Island

Pat, I had to call them recently as well....my battery died and I needed a new one which they put in right here!  Some people don't know if they have an emergency they can join on the spot and they will send someone over if they are not a member.  I absolutely agree with you, they give top notch service!

January 09, 2010 10:19 PM
Rainmaker
1,033,780
Joan Whitebook
Consumer Focused Real Estate Services
BHG The Masiello Group

AAA is the best -- and every realtor(r)s best friend.  I was at a water treatment walk thru and my tire was slashed by some construciton debris.. AAA was there and got my little"donut" tire installed and they helped my out of a big jam.  The fees are definately worth it!

January 09, 2010 10:58 PM
Rainmaker
199,394
Shannon Lefevre
Shannon Lefevre, PA Your Naples Smart Girl
John R. Wood Properties

HEY! Will I see you at Inman?

January 09, 2010 11:19 PM
Rainmaker
1,177,673
Steven L. Smith
Bellingham WA Home Inspector
King of the House Home Inspection, Inc

Triple A is a good company and fills a good niche.

January 09, 2010 11:33 PM
Rainmaker
301,471
John Occhi
SRES,CPRES.ePRO - Temecula-Murrieta CA Real Estate
Mason Real Estate

AAA is awesome - and always there when you need them.  I have my own story to tell from just yesterday.

The day before I got a parking ticket that included an expired registration - that somehow got past me with my move this summer.  Truck expired in November - but I swear I did not see the paperwork come in the mail.

In any event, I stopped by the DMV office and was done in 20 minutes.  I wouldn't have been able to go to DMV until Monday, as in California all government offices are closed on Fridays so the politicians have more money for their pet projects...or whatever.

In any event, I couldn't imagine not having AAA..

Thanks for the post, I'm going to go ahead and reblog this.

John

January 09, 2010 11:39 PM
Rainmaker
301,471
John Occhi
SRES,CPRES.ePRO - Temecula-Murrieta CA Real Estate
Mason Real Estate

I not only reblogged - but flagged it for a FEATURE - hope you get it - lots of great comments on my blog in responce to your experience as well

Thanks again,

John

January 10, 2010 12:24 AM
Ambassador
723,516
Christopher and Stephanie Somers - Realtors - Philadelphia Real Estate
Realtor / Owner - RE/MAX Access

Patricia - It is super when you experience excellent client service !  Especially in our business, I think we appreciate it more !

January 10, 2010 08:00 AM
Rainer
101,556
Carol Hamilton
Prudential, Real Estate, Omaha, NE
Prudential Ambassador

It is great to hear such a positive testimonial.  Sometimes people only spread the word about the negative experiences.  I'm so glad it all worked out for you.  It would have been a cold walk.

January 10, 2010 02:33 PM
Rainmaker
341,459
Elizabeth Bolton
Cambridge MA Realtor
RE/MAX Destiny Real Estate Cambridge, MA

Hi Pat ~ Sometimes I wonder how Triple A does it - it's very inexpensive considering the service they provide.  You sure had a day of it. Yeegads!

Liz

January 10, 2010 11:32 PM
Rainmaker
1,153,540
Cheryl Ritchie
Southern Maryland 301-980-7566
RE/MAX Leading Edge www.GoldenResults.com

Wow! What a nice endorsement for AAA! Glad they helped you get out of the scrape!

January 11, 2010 05:42 AM
Rainer
104,648
Eric & Rebecca~ Getz/Pepper
Geographical Therapists
RE/MAX EDGE

I too can praise AAA for saving me in a pinch.  Early one day I was keeping a tight schedule and found myself unable to dodge an enormous pothole.  Ouch!  that hurt and sounded horrible.  Everything seemed fine, at least for the next mile.  A humming noise prompted me to pull over and realize I was now running on a totally flat tire.  No problem, I will get out the dummy tire and be on my way.  I know my wife subscribes to the AAA service, the card is in my wallet but I can handle this.  I moved the seats and pulled up 2 layers of carpet in my Honda Mini Van to get the spare.  I knew right where it was.  Then I just need the jack.  I knew right where that was too.  So I thought.  Opened the compartment and nothing.  All of the sudden I could picture exactly in my garage where the jack sits.  Not sure why it was there but it was there.  Probably some project I was working on unrelated to my vans tire that the jack came in handy for.  Thank you AAA!

July 25, 2010 06:20 PM
Rainer
25,705
Gloria Martinez-Weiland
Senior Real Estate Professional
Prospect Equities Premier

I have the premium coverage and it is well worth it. They tow up to 100 miles to your preferred auto mechanic shop. When my brakes went out on the expressway, I was lucky to be driving slow and moved to the construction zone safely. AAA alerted police to come and check on me to make sure I was safe until they arrived with the flatbed tow.  I was amazed when the tow person was a woman and she did the job in 15 minutes!

In addtion, I do not shop often at target, but since they have 10%  discount for AAA cardholders, I think I will give it a try. I can always buy pampers for my grandchild. There are many more benefits. I will never give up my AAA.

February 07, 2011 03:15 AM
Anonymous
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Patricia Kennedy

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