Where did "good" customer service go?

Reblogger Dale Baker
Home Inspector with Baker Residential and Commercial Properties Inspections

 

Where did "good" customer service go?

Heres even another real fine blog post written by my mighty good friends Carl and Ceil!!! One of the reasons I really enjoy visiten Carl and Ceil's blog, is they think and feel about thing the same way I do. Carl and I meet up, here in the ActiveRain community, back in 2007. Which is when the bouth of us join the community. We sure have had alot of fun here in the ActiveRain community. Thats for sure!!!

Baker Home and Commercial Properties Inspections

 

Original content by Carl Winters

 I'm beginning to think I get better customer service online. It is there in black and white, no standing in line, get a printed receipt and delivered to my front door in a timely mannner. No more instore frustrations.

                                                                

                                                                 The Six Basic Needs of Customers

1. Friendliness (Not overly friendly but professional)
Friendliness is the most basic of all customers needs. We like to be greeted with a smile and an eye-ball (not have to look at the head and never see a face). Is that too much to ask.

2. Understanding and empathy
Customers have simple expectations and that is to serve us with knowledge, understand and empathy. Not the attitude of "so what".

3. Fairness
We all need to feel we are being treated fairly.

4. Control
Control represents "me the customers'" and that spending my money in your store means I should get what I want and at a reasonable price.

5. Options and alternatives
Customers need to feel that other avenues are available  Me the customer depends on you to be in the know (this goes back to training). If you have a product that will do a better job you should present that to the customer and let them know why.

6. Information
"Tell me, show me - everything!"  and let me make the final decision.

I'm beginning to think I get better customer service online. It is there in black and white, no standing in line, get a printed receipt and delivered to my front door in a timely mannner. No more instore frustrations.

Blog: Home Inspections Loclaism for New Braunfels, TX January 6,2009

 

Carl Winters, Advanced Inspector, #3630.Certified by Texas Real Estate Commission  - 830-660-0131

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    Ambassador
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    Dale Baker
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    Howdy to each of you mighty nice folks which took the time to be so kind to stop by to sit and visit, and to read this here blog post and the others that are here in my blog.

     

    Folks I sure do hope that when you did stop by, that you found this blog post to be mighty helpful and a mighty enjoyable blog post to read.

     

    I sure do hope that you have a mighty fine day folks and I want to Thank each of you for being so mighty kind for stoping by to sit a bit and visiting!

     

    March 19, 2013 12:42 PM
    Ambassador
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    Dale Baker
    New Hampshire Relocation and Views Info Blog
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    Howdy to each of you mighty nice folks which took the time to be so kind to stop by to sit and visit, and to read this here blog post and the others that are here in my blog.

     

    Folks I sure do hope that when you did stop by, that you found this blog post to be mighty helpful and a mighty enjoyable blog post to read.

     

    I sure do hope that you have a mighty fine day folks and I want to Thank each of you for being so mighty kind for stoping by to sit a bit and visiting!

     

    March 19, 2013 12:45 PM
    Ambassador
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    Dale Baker
    New Hampshire Relocation and Views Info Blog
    Baker Energy Audits and Commercial Properties Inspections

    Folks howdy to those that have stoped by to spend a bit of time to enjoy visiting and reading the blog posts here at my blog!

    I hope you enjoyed the info!

    Folks I sure do hope each of your days are a mighty fine one!


    March 28, 2013 01:50 PM
    Ambassador
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    Folks howdy to those that have stoped by to spend a bit of time to enjoy visiting and reading the blog posts here at my blog!

    I hope you enjoyed the info!

    Folks I sure do hope each of your days are a mighty fine one!

    March 28, 2013 01:54 PM
    Ambassador
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    Dale Baker
    New Hampshire Relocation and Views Info Blog
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    Folks howdy to those of you which have stop by to visit and read this blog post. Folks I sure do hope when you did stop by, that you found this here blog post to be enjoyable to read and helpful to you.

    Folks which do stop by, sure are able to find mighty good info with in the blog posts of my Blog!

    Thank you mighty kindly for coming by and please have a good one!

    April 10, 2013 08:43 PM
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