A win by forfeit is still a win.

By
Real Estate Agent with Coldwell Banker Residential Brokerage 531132

telephone

I got one of those calls this morning that we all like to get. "Hi Rich, I found your number on the Internet, do you have a minute?" Yes, and thanks for validating what I do to maintain an Internet presence. After all, it's not just about trying to impress other real estate agents.

During the course of the conversation I was trying to ferret out where she found me, and what prompted her to call. That is just terrific marketing information to have.

As it turns out, she thought my website was all right, but she's seen better. My Active Rain posts provided good information, but she really wanted to look at property. She liked the market reports, even though that's not why she called.

She called me because...(drum roll)...I was the only real estate agent who answered their phone, and she really liked that. OK, my ego was a little deflated about that answer, but chalk another one up in the win column.

I guess I'll never really understand agents who spend all that time, and all that money to get their presence out to the world...and than don't answer their phone. It appears that I'm not the only person who has very little patience. If they don't get the first agent they call, they'll just keep going until someone answers. This morning anyway, that was me.

Rich - 1
Other agents who don't answer their phone - 0


Richard Iarossi, REALTOR®
Long and Foster® Real Estate, Inc.
Crofton, MD 21114

410-451-6255 Office
443-995-9595 Cell
Web: http://www.RichSellsHomes.com
eMail: Rich@RichSellsHomes.com

Annapolis MD Real Estate Specialist
Bowie MD Real Estate Specialist
Crofton MD Real Estate Specialist

©2009 - RichSellsHomes, All Rights Reserved
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 Richard Iarossi is a full time licensed REALTOR®, working in Crofton, MD. My coverage areas are: Anne Arundel, Prince George’s, Howard, Calvert, Queen Anne, and Baltimore City and County. I specialize in residential real estate, working with both buyers and sellers. Use the registration free search on my website at www.RichSellsHomes.com. If you’re not already working with a REALTOR®...I can help. Call me at 443-995-9595 (Cell) or 410-451-6255 (Office).

SKYPE ME: RichSellsHomes

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©2011 - RichSellsHomes.com - All Rights Reserved
 
All information is deemed reliable but should be independently verified. Property information is subject to change without notice.

 

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Re-Blogged 4 times:

Re-Blogged By Re-Blogged At
  1. Jim Startzman 02/02/2010 03:59 PM
  2. Harry F. D'Elia 02/03/2010 06:56 AM
  3. Donald Bradbury 02/03/2010 08:59 PM
  4. Jeff Colby 02/03/2010 09:47 PM
Topic:
ActiveRain Community
Groups:
Club Chaos
Realtors®
Square Pegs
The Ninety-ninth Percentile
"Whacked"!!!
Tags:
internet leads
customer service

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Rainer
154,608
Ted Tyndall
Davidson Realty Inc. - Saint Augustine, FL
FL Homes for Sale-Palencia, World Golf Village,Nocatee,St. Augustine

Great job Rich. It's amazing what happens when you give good service.

Feb 03, 2010 01:20 PM #72
Rainmaker
115,999
Jason Burkholder
Weichert, Realtors - Engle and Hambright - Lancaster, PA
Sales Manager, Assoc. Broker, Realtor, e-Pro

That was the secret to my early success and is the key to my continued success in this biz, I answer the phone.  great Job!

Feb 03, 2010 01:35 PM #73
Rainmaker
148,701
Linda Lohman
Fonville Morisey Realty - Cary, NC
Former Teacher/Broker

I'm amazed how many posts I read about agents NOT answering thier phones....REALLY?!?! 

It's so basic...good for you!

Feb 03, 2010 03:22 PM #74
Anonymous
Anonymous
Anonymous

I have to admit I find it funny when I call an agent, they answer, and they are at a closing or something and can't talk.  Why take the call? 

Feb 03, 2010 04:54 PM #75
Rainmaker
56,044
Jeff D. Clark
John J. Howard & Associates - La Grande, OR

Hahaha!  People hate getting a realtor's voice mail!

Feb 03, 2010 06:18 PM #76
Ambassador
896,836
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Realtor - Ann Arbor Real Estate

Richard.......what??????

You blog?

You answer your phone?

Amazing, how that worked. Just kidding....good job.

Feb 03, 2010 07:27 PM #77
Rainmaker
851,641
J. Philip Faranda
J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY - Briarcliff Manor, NY
Broker-Owner

This post makes me smile. I recall in the not too distant past when some agents' cell numbers were a state secret. Not anymore. People want a human being to answer their call, not a voicemail message. You are giving them what they want. 

Feb 03, 2010 09:01 PM #78
Rainer
16,371
Jeff Colby
OmniQuest Media Labs - Obeo Distributor - Omaha, NE
President/CEO

Great story. A lesson about going back to basics. Thanks for sharing!

Feb 03, 2010 09:46 PM #79
Rainmaker
274,759
Jeanne Dufort
Coldwell Banker Lake Country - Madison, GA
Madison and Lake Oconee GA

Its a people business. Requires human contact.  How hard is that???

thanks for sharing.

Feb 03, 2010 09:59 PM #80
Ambassador
1,261,499
Tammie White
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net - Franklin, TN
Franklin TN, South of Nashville

I'm with you--I want business so when my phone rings, I answer it.

Feb 03, 2010 10:00 PM #81
Rainmaker
130,744
Markita Woods NMLS#190699
WestStar Mortgage Inc NLMS#2925 - Woodbridge, VA
Queen of Mortgages - FHA, VA, Conventional, USDA

Blogging is great, emails are good, texting is okay but when a prospect finally does call.... answering the phone is a MUST DO. A win is a win!

Feb 03, 2010 10:05 PM #82
Rainmaker
224,753
Tom Bailey
Crystal Coast Realty & Home Services, LLC - Atlantic Beach, NC

Congrats on the win. I am just too greedy not to answer the phone. I am thankful for those that do not.

Feb 03, 2010 10:26 PM #83
Rainmaker
654,199
Joetta Fort
The DiGiorgio Group - Arvada, CO
Independent Broker, Homes Denver to Boulder

Oh, that's very funny! But how refreshing to have someone call you who's so open and honest.

Feb 04, 2010 09:25 AM #84
Rainmaker
131,891
Aaron Silverman
Bluewater Property Management, LLC and Lowcountry Turnkey Properties, LLC - Charleston, SC
Improving the Real Estate Experience through Educa

Expecting an individual to always answer a phone call is unrealistic.  If some is always available to answer their phone, they are either never working or ignoring the person they are with to answer a phone call.  Either way, I do not want to do person with that individual.

Personally, I leave a message and if it is not returned in a timely manner, then I cross the name off my list.  Of coure, I keep calling my list while I wait for a return call.

Aaron

Feb 04, 2010 12:04 PM #85
Rainmaker
131,891
Aaron Silverman
Bluewater Property Management, LLC and Lowcountry Turnkey Properties, LLC - Charleston, SC
Improving the Real Estate Experience through Educa

Expecting an individual to always answer a phone call is unrealistic.  If some is always available to answer their phone, they are either never working or ignoring the person they are with to answer a phone call.  Either way, I do not want to do person with that individual.

Personally, I leave a message and if it is not returned in a timely manner, then I cross the name off my list.  Of coure, I keep calling my list while I wait for a return call.

Aaron

Feb 04, 2010 12:04 PM #86
Rainmaker
333,353
Ty Lacroix
Envelope Real Estate Brokerage Inc - London, ON

What a novel approach. Answer the phone! So simple, yet few do it.

Ty

Feb 05, 2010 11:31 AM #87
Anonymous
Anonymous
Anonymous

This really is a win for you.  First impressions really do count, and it's nice to see that the internet presence doesn't always count as "first."

http://realestate.moresalestoday.com

 

Feb 06, 2010 07:52 PM #88
Rainer
59,862
Sonja Adams
Samson Proprties - Purcellville, VA

A win is still a win...thank goodness you were available!

Feb 08, 2010 06:49 PM #89
Rainer
117,198
Beverly of Bev & Bob Meaux
Keller Williams Suburban Realty - West Orange, NJ
Where Buying & Selling Works

A point in the win column, is a point. And, you can throw all of that internet work you did out the window. Because if you didn't do it, you wouldn't have been in her "view" to call in the first place.

 

Way to go!

Feb 10, 2010 09:00 PM #90
Rainmaker
130,634
Matt Robinson
Professional Investors Guild - Pensacola, FL
www.professionalinvestorsguild.com

I have also gained customers because I was the only one who would answer.  However, I must confess that there are times when I just get sick of talking to people because my phone rings incessantly.  So, sometimes I'm happy to see them go to another agent because I just don't feel like dealing with them.  I have to have a little ME time too Rich!

Feb 12, 2010 01:39 PM #91
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Richard Iarossi

Crofton MD Real Estate, Annapolis MD Real Estate
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