Managing Expectations...is the key to satisfaction & success.

By
Real Estate Broker/Owner with Alpine Lakes Real Estate Inc.,

Learning to manage others expectations, is the key to your success.

Ever met an agent, Who promised the world and can't deliver...Everyone who says they are number one in their market place and can't prove it would be better off saying nothing at all.

I like to go into the world each day and offer my talent, and my heart to accomplish great things for my clients... I underplay my expectations to my clients (but not to myself) I have found it is better to under promise and over deliver...than over-promise and under deliver.

Work 50% harder than your competitors and expect equal results to theirs, you'll never be disappointed in the long run. You will gain insight on what works and learn faster what doesn't work, so you don't waste your time on failures in the future.

Social and business environments are not that different try to meet someone new at each function, and ask them more questions than they ask you. The Art of listening will always give you the edge over...talking.

If you need something done quickly ask someone who is already busy. They have figured out a way to get things done or delegate it to the best person to get it done.

A jack of all trades...is easily distracted, and never finishes the task at hand.

Get to work an hour early...to organize your day without distractions, Stay an hour after you close...that's when the phone rings.

Take on the difficult deals...a challenge is an opportunity in disguise, when you prove you are worthy you'll be asked to contribute more.

Pause each day to daydream...an Epiphany can come from an unscripted moment, you may solve a problem that has been nagging you or catch a glimpses of your future.

Invest in your own Happiness...No one will do it for you.

I was 22 when I got my Real Estate License, and I've been a Realtor for 26 years. This is a profession you can do for more than half your life and still be learning something everyday. Clients and customers have taught me I am not entitled to a monetary success, but hard work earns you loyalty and with that come success.

 

 

 

 

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                                                                                                                                                                              Your-White Mountain New Hampshire real Estate Expert

                    steve@alpinelakes.com toll free 800-926-5653 /cell 603-381-7898

                        MLS search and Realtor web site: www.alpinelakes.com

                         My outside Blog: www.steveswhitemountainblog.com

                    Lincoln NH &  Local interest site: www.localism.com/nh/lincoln

    Grafton County NH MLS search

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Rainmaker
873,809
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

Gerry...In the word of real estate you have to earn your street Cred...But it can make you the go to guy once you have done the tough ones.

Feb 09, 2010 03:09 PM #4
Rainmaker
1,817,801
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Steve...I have had many a call early in my career whent he floor agent left early because I was there and I received a call that brought a sale.  Leaving early is not an option.

Feb 09, 2010 03:15 PM #5
Rainmaker
457,856
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
Destin FL Real Estate

Steve - Hard work DOES pay off in the long run, sometimes a very long run...  Excellently written post.

Feb 09, 2010 05:53 PM #6
Rainmaker
591,387
Valerie Osterhoudt
Johnson Real Estate, Inc. - Cromwell, CT
ABR, Cromwell, CT Real Estate ~ 860.883.8889

Steve... This job is NOT a 9 to 5, as I am *SURE* you know.  There is no way I'm going in an hour earlier or staying an hour later... because I'm already doing that.  How about the agents that "Bit off more than they can chew?".  I want to stay away from them.

valerie osterhoudt

Feb 09, 2010 06:24 PM #7
Ambassador
1,982,639
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages Connecticut - Middletown, CT
Your Connecticut Mortgage Expert

Steve if someone needs to go around saying that they are the best, then they most likely are not.  Those that are the best don't need to say it because others are saying it for them.

Feb 09, 2010 06:35 PM #8
Rainmaker
873,809
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

Wendy, I'm in it for the long run, and have the time to see it through...I'll wait till it pays

Feb 09, 2010 07:14 PM #9
Rainmaker
873,809
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

Val & George...The less an agent has to toot his own horn, the more likely they don't need too.

Feb 09, 2010 07:18 PM #10
Rainmaker
502,512
Elyse Berman, PA, ABR, GRI, Realtor
Realty Associates Florida Properties, Boca Raton, FL - Boca Raton, FL
Boca Raton, Delray & Highland Beach- 561-716-7824

Steve - I submitted an offer to an agent the other night.  He told me he would only be answering the phone for another hour.  It was 5:30.  I have often worked until 11:30 at night with a client, if need be.  It's paid off in the long run. 

I especially liked "A jack of all trades."  That's been one of my favorite lines for as long as I can remember.  The rest of it goes, and master of none.  It's so true.

 

Feb 09, 2010 08:42 PM #11
Rainmaker
573,927
Terry & Bonnie Westbrook
Westbrook Realty Broker-Owner - Grand Rapids, MI
Westbrook Realty - Grand Rapids Forest Hills MI Re

Some great advice for any agent either in the business of just thinking about getting a license.

Feb 09, 2010 10:24 PM #12
Anonymous
Jen

Sage advise - when the market in Loon turns (fingers crossed this summer) we will be calling . . . and I will try to call before 5 - make you available for someone else :)

Thanks for the insight on the area - priceless!

Feb 10, 2010 12:30 PM #13
Rainmaker
873,809
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

Terry & Bonnie, there is no place for part-timers, it's a 7 day a week profession and the starting bell and ending bell only happens at the stock exchange...not in real estate.

Feb 10, 2010 02:14 PM #14
Ambassador
1,652,230
Tammy Lankford
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Your Lake Sinclair Expert (706-485-9668)

You know Steve, the agents who work for me that leave at 5:05 or 5:10 make much less money than those that leave at 5:30 or 6:00, I think I'll print this post out and put it on everyone's desk. :)

Feb 10, 2010 03:44 PM #15
Rainmaker
873,809
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

Tammy, feel free ...but don't send it to my competitors.

Feb 10, 2010 03:53 PM #16
Rainmaker
919,311
Jane Peters
Power Brokers Int'l - Los Angeles, CA
Connecting you to the L.A. real estate scene

The last part of your post is resonating with me as right now I am going through yet another horrific learning experience.  I need to expect that something is going to go wrong and prepare for it in spades.

Feb 10, 2010 05:31 PM #17
Rainmaker
1,104,759
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Managing expectations and disappointments is a skill developed through experience.  When you start surpassing expectations, you're really in business!

Feb 12, 2010 06:11 PM #18
Rainmaker
402,023
Claudette Millette
The Buyers' Counsel - Ashland, MA
Buyer, Broker - Metrowest Mass

Steve:

This is wisely said. It is always best to under promise and over deliver.

Feb 13, 2010 07:53 AM #19
Rainmaker
266,754
Jay Beckingham
Premier Nationwide Lending - Port St Lucie, FL
"I love first time homebuyers"

Taking on difficult deals may be your greatest opportunity to increase your knowledge. to a certain degree, i consider them forced learning experiences after i have accepted the challenge to take them on. unfortunately at times i'm still a bit gunshy and need to know that they have a reasonable chance for success. then again one persons definition of success may vary greatly from another's.

Feb 14, 2010 06:24 AM #20
Rainmaker
873,809
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

Jay, You have to make lemonade...but it's usually after you discover you got lemons

Feb 14, 2010 07:27 AM #21
Rainmaker
1,060,446
Nick T Pappas
Assoc. Broker/Broker ABR, SFR, e-Pro, @Homes Realty Group, Huntsville AL - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource

Steve, your points are well taken and so very important...I've tried to live by them all although I'm not sure I work 50% harder than others, it sure seems like it sometimes. 

I live by:  I have found it is better to under promise and over deliver...than over-promise and under deliver.

And:  If you need something done quickly ask someone who is already busy.  This is me in a nut shell.

Feb 14, 2010 05:08 PM #22
Rainmaker
635,440
Dawn A Fabiszak
Keller Williams Real Estate ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Steve ~ great and wise advise!  I really like "the managing your disappointments"  Thanks

Feb 14, 2010 08:55 PM #23
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Rainmaker
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Steve Loynd

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