After 3 years in business it seems as if our business has slowed to almost a crawl. Last year was by far our best year in business but something has changed. With the new year, came new regulations. I have a customer who called me and said that his realtor had told him some things about us and urged him to go w/ another company. Not a big surprise. In an area that is "pro local bank", I dismissed it.
The next day I got another call from the same customer saying that his realtor had again told him things (untrue things) about our company and that he would be better off w/ another lender. By this time I have grown a little agitated.
This repeated itself 4 times!!!! The funny thing is that I have never worked w/ this realtor at all. Why would someone want to sabotage a lender they've never even worked with?
The thing that bothers me is that as a banker/broker, I am working in the same way as a realtor (commission-based). I don't get paid unless I close loans. Many local banks pay their loan officers a salary and commission. They don't close a loan so what! I HAVE to close loans.
I would love to get everyone's opinon as to what to do in this situation.