Are You A Bigger Basket Case Than Your Client?

By
Real Estate Broker Owner with KGC Properties LLC, Tucson Property Management & Real Estate

Finished a real estate transaction this week that has been incredibly emotional.  And it wasn't the Buyer or the Seller that fell apart at every hurdle or obstacle along the way - it was the listing agent.

It's common to experience frustrations and varied emotions with short sale transactions, multiple offer situations, problems with loan at the last minute or with inspections or appraisals .... and the list could go on it seems!  Even with regular transactions, buying and selling is a huge experience and leads to lots of emotions (letting go of the home you loved for 30 years or the nerves of buying a home for the first time.)

It's understandable.

But this agent was way too emotionally involved in the transaction - as though it was her property. As professionals, we are the sounding board, the middle ground, who mediates and provides a buffer between buyers and sellers - which includes helping them manage their emotions.  Getting too emotionally involved is counterproductive to the client's best interest and will definitely be stressful for other agents.

This agent lost all ability to effectively negotiate, became irrational, raised her voice (and that's politely saying she was yelling), bullied to get her way (and this is something we should never even consider as an option); when bullying wasn't successful she threw temper tantrums, and as a last resort, she made all sorts of threats - including calling my Broker

Very unprofessional. We, as agents, have a limited role in transactions defined by the real estate license we hold. It does not include a license for "absolute power".

A few tips to handle yourself when emotions run high:

  • Detach yourself - take a few minutes to collect yourself and think things through before talking or returning calls
  • Stay focused on the facts and resolve each issue separately instead of "everything at once".
  • Clear up ambiguity right away - don't let it fester and build to the point of being irrational
  • Act professional and ethical, do not posture or insult, and stick to the contract.
  • Always say "thank you" or "I appreciate your effort"
  • And if you have any doubts about what you want to say - ask someone else before you say it!

(Photo from Mircosoft Free Clipart.)

 

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Buying or selling Tucson real estate, Mt Lemmon, Tucson bank-owned homes, Tucson rental homes, or Tucson lease option homes? Visit www.KGCPropertiesLLC.com .

                                                 

 

This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: KGCProperties@gmail.com .

 

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Ambassador
1,070,539
Paul Henderson
I always put my clients first in any transaction!
RE/MAX Professionals.

I always tell my clients don't worry until you see me start to worry...
Your friend in Washington State,
Paul

April 15, 2010 09:55 AM
Rainmaker
131,237
Michele Reneau
Realtor, GRI ~ Charleston, SC Relocation Experts Team
Certified Staging Professional (CSP) Elite Instructor

I always dread babysitting these type of agents.  It makes for a long transaction. I always wonder if they demonstrate this behavior to me, what do the sellers see?

April 15, 2010 09:57 AM
Ambassador
1,383,378
Michael Thornton
Home Inspector - Nashville, TN area - 615.661.0297
Complete Home Inspections, Inc.

Good points Gabrielle. Far too many folks get emotionally involved. It took me some time not to be that way...

April 16, 2010 03:39 AM
Rainmaker
1,687,715
Gabe Sanders
Stuart Florida Real Estate
Martin County Residential Homes, Condos and Land Sales

Gabrielle, we've been there and had to deal with these types.  It just makes the transaction so much more difficult and occasionally dooms it.  Don't know what these folks are thinking about.

April 16, 2010 06:35 AM
Rainmaker
341,413
Elizabeth Bolton
Cambridge MA Realtor
RE/MAX Destiny Real Estate Cambridge, MA

Hi Gabrielle ~ Bummer! That sounds like an ordeal. I've had one recently where the first phone call is always a lot of ranting, followed by an apologetic call the next day.  We've managed to get through it and get along thank goodness. I'm always so impressed by pleasant and professional agents - this is a demanding role and some do it a lot better than others.

Liz

April 16, 2010 09:41 PM
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Rainmaker
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Gabrielle Kamahele Rhind

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