Are You A Bigger Basket Case Than Your Client?

By
Real Estate Broker/Owner with KGC Properties LLC, Tucson Property Management & Real Estate

Finished a real estate transaction this week that has been incredibly emotional.  And it wasn't the Buyer or the Seller that fell apart at every hurdle or obstacle along the way - it was the listing agent.

It's common to experience frustrations and varied emotions with short sale transactions, multiple offer situations, problems with loan at the last minute or with inspections or appraisals .... and the list could go on it seems!  Even with regular transactions, buying and selling is a huge experience and leads to lots of emotions (letting go of the home you loved for 30 years or the nerves of buying a home for the first time.)

It's understandable.

But this agent was way too emotionally involved in the transaction - as though it was her property. As professionals, we are the sounding board, the middle ground, who mediates and provides a buffer between buyers and sellers - which includes helping them manage their emotions.  Getting too emotionally involved is counterproductive to the client's best interest and will definitely be stressful for other agents.

This agent lost all ability to effectively negotiate, became irrational, raised her voice (and that's politely saying she was yelling), bullied to get her way (and this is something we should never even consider as an option); when bullying wasn't successful she threw temper tantrums, and as a last resort, she made all sorts of threats - including calling my Broker

Very unprofessional. We, as agents, have a limited role in transactions defined by the real estate license we hold. It does not include a license for "absolute power".

A few tips to handle yourself when emotions run high:

  • Detach yourself - take a few minutes to collect yourself and think things through before talking or returning calls
  • Stay focused on the facts and resolve each issue separately instead of "everything at once".
  • Clear up ambiguity right away - don't let it fester and build to the point of being irrational
  • Act professional and ethical, do not posture or insult, and stick to the contract.
  • Always say "thank you" or "I appreciate your effort"
  • And if you have any doubts about what you want to say - ask someone else before you say it!

(Photo from Mircosoft Free Clipart.)

 

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Buying or selling Tucson real estate, Mt Lemmon, Tucson bank-owned homes, Tucson rental homes, or Tucson lease option homes? Visit www.KGCPropertiesLLC.com .

                                                 

 

This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: KGCProperties@gmail.com .

 

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Rainmaker
185,134
Tanya Nouwens
RE/MAX Royal (Jordan)/Ready, Set...Sold! www.readysetsold.ca - Montreal West Island, QC
Montreal Real Estate Broker & Stager

EXCELLENT post, Gabrielle. I think 50% of real estate is managing emotions, usually others' but often our own as well. And if we're the type of person whose emotions get flamed easily, this will be a very tough business to succeed in with any part of our sanity intact. -- Tanya in Montreal

April 15, 2010 07:36 AM #1
Rainmaker
279,831
Alan Brown
Coldwell Banker Montrose Colorado - Montrose, CO
24 Years of Real Estate Experience .

I agree, as the agent you cannot be emotional, there are enough ego's in this business, good post.sweetsop

April 15, 2010 07:36 AM #2
Rainmaker
185,134
Tanya Nouwens
RE/MAX Royal (Jordan)/Ready, Set...Sold! www.readysetsold.ca - Montreal West Island, QC
Montreal Real Estate Broker & Stager

P.S. Flagged for a feature.

April 15, 2010 07:37 AM #3
Ambassador
1,010,201
Harry F. D'Elia
Precision Real Estate Inc. - Phoenix, AZ
Investor , Mentor, CSSN, Radio Coach, REOs, ABR

Dragnet-just stick to the facts mam. I agree with the post 100%. I had an agent mad at me the other day because I did not counter back highest and best on my listing. The seller made a decision to take the best offer and close the deal. I did what I was instructed to do.

April 15, 2010 07:44 AM #4
Rainmaker
164,839
Melissa Juarez
Massachusetts Buyers Broker Agency, LLC - Quincy, MA

Thanks Gabrielle for the honest and interesting post. Have a great Spring!

April 15, 2010 07:45 AM #5
Ambassador
1,320,647
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Gab,

Wow. I think she practices in Maryland too. Go figure.

Rich

April 15, 2010 07:48 AM #6
Rainmaker
891,596
Michael Setunsky
Michael's Commercial LLC - Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Hi Gabrielle, I've worked with a couple of agents like this in the past. It does not make for a smooth transaction when emotions run high. Glad to hear you got through it and it is behind you.

April 15, 2010 08:09 AM #7
Ambassador
625,691
Doug Rogers
Bayou Properties Realty - Pineville, LA
Your Pineville Louisiana Agent

I have found that fear is the source of much anger with agents.

April 15, 2010 09:13 AM #8
Rainmaker
1,675,254
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
CRB, CRS, CIPS, GRI, SRES, TRC, e-PRO

Gabrielle

Sad, a real estate professionals role is to facilitate the sale not to be emotionally involved.

Good luck and success.

Lou Ludwig

April 15, 2010 09:28 AM #9
Ambassador
1,143,654
Paul Henderson
RE/MAX Professionals. - Tacoma, WA
I always put my clients first in any transaction!

I always tell my clients don't worry until you see me start to worry...
Your friend in Washington State,
Paul

April 15, 2010 09:55 AM #10
Rainmaker
131,337
Michele Reneau
Certified Staging Professional (CSP) Elite Instructor - Summerville, SC
Realtor, GRI ~ Charleston, SC Relocation Experts Team

I always dread babysitting these type of agents.  It makes for a long transaction. I always wonder if they demonstrate this behavior to me, what do the sellers see?

April 15, 2010 09:57 AM #11
Ambassador
1,457,704
Michael Thornton
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspector - Nashville, TN area - 615.661.0297

Good points Gabrielle. Far too many folks get emotionally involved. It took me some time not to be that way...

April 16, 2010 03:39 AM #12
Rainmaker
1,780,669
Gabe Sanders
the BlueWater Realty team specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Gabrielle, we've been there and had to deal with these types.  It just makes the transaction so much more difficult and occasionally dooms it.  Don't know what these folks are thinking about.

April 16, 2010 06:35 AM #13
Rainmaker
341,459
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Gabrielle ~ Bummer! That sounds like an ordeal. I've had one recently where the first phone call is always a lot of ranting, followed by an apologetic call the next day.  We've managed to get through it and get along thank goodness. I'm always so impressed by pleasant and professional agents - this is a demanding role and some do it a lot better than others.

Liz

April 16, 2010 09:41 PM #14
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Gabrielle Kamahele Rhind

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