Bank of America Short Sale Frustrations are Internal as Well.

By
Real Estate Broker Owner with Bryant Tutas-Tutas Towne Realty, Inc BK607690

http://centralfloridashortsales.comHi Folks. Here's a comment that I received from an employee of Bank of America. I think it sums up some of the frustration that we are all going through. I will keep the comment anonymous and it has been edited for grammar. Here goes:

"I have sat here and read through all of these messages and I am at a loss for words. I currently work as a supervisor in the short sale department for Bank of America. And YES I hate my job. I hate having to get on the phone with these homeowners and agents and explain to them that I do not have the authority to submit a same day postponement for a foreclosure. Nor do I have any more contact with their negotiator than they do.

My first week on this job had me in tears. I was on the phone with an Attorney who was trying to stop a foreclosure sale and in the background I was listening to the homeowner and her children crying. It is hard and some days I leave out of work in the worst mood. EVERY DAY I attempt to make some sort of contact with corporate to get some answers from someone. But just like the rest of you, my questions and calls go unanswered." END

I posted this to remind all of us that most of the folks we speak with at the lenders/servicers are just doing their jobs. They are overwhelmed with files and calls and there is only so much they can do.

As hard as it is sometimes, we must try to remember that these folks also have families and could very well be experiencing financial hardships just as the homeowners we are working for are. Show them some respect. Be kind. Maybe...... just maybe you'll get a better response. OK?

Image ***Sometimes we all just need a hug!

 

Do NOT be foreclosed on! Avoid foreclosure. Short Sales DO close.

Want to find out more? www.CentralFloridaShortSales.com

***I am NOT an Attorney nor do I play one on TV. Click the button below for my Bio.

The BIO for Bryant Tutas

Copyright © 2010 http://www.brokerbryant.com/ | All Rights Reserved

 

 

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Do NOT be foreclosed on! Avoid foreclosure. Short Sales DO close.

Want to find out more? www.CentralFloridaShortSales.com

***I am NOT an Attorney nor do I play one on TV. Click the button below for my Bio.

The BIO for Bryant Tutas

 

 Tutas Towne Realty, Inc handles Florida real estate sales, Florida short sales, Florida strategic short sales, Florida pre-foreclosure sales, Florida foreclosures in Kissimmee Florida Short Sales, Davenport Florida Short Sales, Haines City Florida Short Sales, Poinciana Florida Short Sales, Solivita Florida Short Sales,  Orlando Florida Short Sales, Celebration Florida Short Sales, Winderemere Florida Short Sales. Serving all of Polk, Osceola and Orange Counties Florida. Florida Short Sale Broker. Short Sale Florida.

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Topic:
Real Estate Sales and Marketing
Location:
Florida Polk County Haines Cty
Groups:
Real Estate Rookie
Realtors®
Tags:
bank of america
short sale

Comments 36 New Comment

Rainmaker
895,177
Tony Marriott
Associate Broker, REALTOR
Haven Express @ Keller Williams Arizona Realty

Lenders continue to change Short Sale requirements, processes and timelines it seems like weekly if not more frequently!

July 27, 2010 08:51 PM
Rainer
27,113
Josh & Julie Hambarian
Josh & Julie - Steele Realty. North County San Diego Coastal

It is such a sad and frustrating part if the business. I cannot imagine doing this lady's job. It's hard enough showing a distressed property to potential buyers, you can feel the sadness in the home.

If only the banks could make this process a little smoother- it's not like short sales are going anywhere anytime soon... Realtors have adapted and maybe it's time the banks did!

August 03, 2010 04:57 PM
Rainmaker
24,637
Shari Posey
Prudential California Realty

Over the past two years, I think the BofA reps and negotiators have improved tremendously. Only one time in the past year has a BofA employee said something rude to me. (I had one very rude employee that told me I should tell my seller to start paying their mortgage if they want some good news from BofA. I told him my seller paid her bills until her husband died.) Anyway, I think the problem is with BofA decision makers and Fannie Mae/Freddie Mac. The people we deal with are just employees trying to provide for their families with a sucky job.

October 23, 2010 12:30 PM
Rainmaker
42,060
Michael Ackerman
CRS, Top Producer, 17+ Years Experience!
Zephyr Real Estate

Great post!

There's an old Southern German expression my Momma taught me; "Wald 'rein, Wald 'raus" translated; "The way you holler in the woods is the way the echo comes back."

It's the 'dirty-little-secret' to getting a short sale through.  Ask the person on the other side how their day is going, how many files they are handling and how YOU can make it easier on them.  Stop, Wait and LISTEN.  You'd be surprised at what simple tips, tricks and hints you can pick up. 

I have another saying too... "Don't mistake kindness for weakness."

Thanks for a great post!

November 25, 2010 06:26 PM
Rainmaker
31,616
Jen Mildenberger
NC & SC Realtor
Keller Williams Realty-Baxter Village

This is so sad...I am blessed that I do not have to deal with these types of phonecalls on a daily and non-stop occurence...

February 04, 2011 01:05 PM
Rainmaker
1,080,090

Bryant Tutas

Broker/REALTOR, Tutas Towne Realty, Inc
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