Incivility Damaging Our Workplace Relationships

By
Real Estate Agent with Coldwell Banker United Realtors CBURE#0406046

textingChristine Pearson with the New York Times published an interesting article concerning the revelations they unearthed through a study of data gathered on more than 9,000 managers and workers across the United States.  Christine defines incivility as behavior, seemingly inconsequential to the doer, that others perceive as inconsiderate.

This morning I witnessed 2 colleagues having breakfast and observed the younger colleague spending most of his time texting and emailing.  The older gentleman tried to initialize conversation several times while his colleague rudely made no eye contact and continued directing his attention to his electronic device.  Clearly the older gentleman was annoyed and most likely feeling snubbed!  As Christine stated this kind of offense can take on a new edge when the winner is a machine!

Many will view you as inconsiderate if you ignore your colleagues while jabbering on the cell phone, keeping others waiting for an appointment while you check your email or send something electronically that should be delivered in person.

I have an agent in our office that I respect and like personally very much.  However, whenever she rides with me on propery tour she uses it as a chance to make all her phone calls while the rest of us are trying to enjoy some bonding time!  It forces us to tone our voices down and inhibits our conversation because we are forced to listen to her conversation.  I now try not to have her ride in my car as the disruption is irritating!

Colleagues interpret these snubs as: "You are less important to me than my cell phone."  In Christine's research she found when employees behave in a rude way, retribution may take place.  Those snubbed may withhold information - for example, by "forgetting" to include the offender's name on a final product.  Or they might see to it that he or she ends up with a less desirable task next time.  Or they may refuse to work with that person again.

We all are guilty at one time or another for being inconsiderate with our electronic devices.  We all need to keep our own use of electronic devices at a minimum when interacting with others.  If you an urgent need to use one, let the others know.conversation

If you are on the receiving end of an electronic disappearing act and want face-to-face attention, politely ask for it.  Setting an example can't hurt and may be the best way to get the one-on-one interaction we all like to engage in for meaningful relationships.

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Re-Bloggged 4 times:

Re-Blogged By Re-Blogged At
  1. Coach KC - Albuquerque Real Estate 05/24/2010 09:29 PM
  2. Donald Bradbury 05/24/2010 11:14 PM
  3. Cheryl Ritchie 05/25/2010 05:13 AM
  4. Roy Kelley 05/25/2010 07:56 AM
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Topic:
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Tags:
phone conversations
cell phones
texting
rudeness
christine pearson
behavior
emailing
relationships

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Rainmaker
1,516,859
Dorie Dillard
Realtor-Canyon Creek- NW, Austin TX Homes For Sale
Coldwell Banker United Realtors

Hi Erica,

It is so irritating to stand behind someone carrying on a conversation like they are at home in private. The poor checker trying to cash them out gets totally snubbed!

May 25, 2010 09:56 PM
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Robert (Vegas Bob) Swetz
Commercial & Residential Real Estate Agent
REALTY ONE GROUP - LAS VEGAS, NEVADA 702.443.7156

Well hello there young lady and I am so sorry I missed this post and some wonderful written words on your post! Congrats on the feature from "The Gods" and I hope you don't mind if I keep it alive with a feature at one of my favorite groups at AR ......

EXPRESS WITH WORDS AT ACTIVERAIN

Robert

May 25, 2010 11:22 PM
Rainmaker
191,960
Emily Lowe
Nashville TN Realtor
The Lipman Group Sotheby's International Realty

Interesting... from what I have heard, I am about in the perfect age range (Gen X) to have been taught manners with cell phones plus being able to operate at the speed of light  with the electronic devices.  It's unfortunate about those Gen Y'ers who have no concept of rudeness with electronic devices.  I get annoyed with them as well. 

Now, for my own beef with older agents, I wish they would quit taking verbal agreements.  We all need to get with the current laws and get EVERYTHING in writing!!!

May 25, 2010 11:45 PM
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1,516,895
Christine Donovan
Broker/Attorney 800-610-7253 DRE01267479 - Costa M
Donovan Blatt Realty

I know I've been guilty of this, though hopefully not to too great extent, and try to be aware of it.

May 26, 2010 01:57 AM
Rainmaker
258,618
Bill Travis
Broker/Owner
Captain Bill Realty, LLC

Just plain rudeness. I hate to even take a phone call when I'm talking with someone else, and unless it is an emergency I won't answer the phone. I'll call them back as soon as I'm through talking with the person I'm talking with.

 

May 27, 2010 05:19 PM
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Rainmaker
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Dorie Dillard

Realtor-Canyon Creek- NW, Austin TX Homes For Sale
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Additional Information

Author Bio: I was once a school teacher and still like the learning process. Only now I enjoy learning what dreams my clients have and what I can do to help them. I am a firm believer in asking the right questions. It is the only way to get answers that have helped me build an impressive business over the past 21 years and leave a trail of happy clients

Welcome to my ActiveRain real estate blog and profile. I'm a Realtor with Coldwell Banker United and specialize in NW Austin. Once a school teacher I still like the learning process. Only now I enjoy learning what dreams my clients have and what I can do to help them. Dorie Dillard, Real Estate Professional in Austin, TX

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