Out of frustration this morning I sat down to write a post about my most recent B of A Short Sale frustration.
I had spent the last 24 days attempting to get an updated Approval Letter with a valid date on it so we could close this week, as the Buyers had given up their apartment and were ready to close.
I had been issued an Approval Letter on this Short Sale in 60 days from the date that I had entered it into the Equator system
However, when the Approval letter, dated May 10th arrived it said it was not valid unless we closed prior to
May 5th !
I was frustrated this morning and had given up all hope of getting any kind of response out of Bank of America on this Short Sale. I had emailed and escalated and called with out having any success.
Determined to stay on the phone today and get someone to take action I called Bank of America's Short Sale Customer Service and spoke with Patricia and then her supervisor Jayson. I wasn't hopeful as this issue had already been escalated twice previously with no results.
But Jayson thought that he knew someone that could help out and got someone's attention this morning.
When I got off the phone, I emailed the Escrow Officer, Buyer's Agent and my Sellers to update them on my (lack of) progress and sat down to write out the story of my Bank of America Short Sale Frustration. But, before I could finish the story, about an hour and a half later...I had an email from B of A. and then a 2nd email. I went into Equator and looked and sure enough, there was an updated, amended Approval Letter!
I also had a new task to complete, which I completed, and emailed and thanked the two people at B of A that had gotten this done this morning. I emailed back to the person that had sent the 2nd email and by the time he had responded, he had also approved the Final HUD.
Everything is set for Closing in the morning. 85 Days from entering the listing into Equator to Closing, not without frustration but much better than it's been!
Thanks B of A! Thanks Jayson and Thanks Michael!