It is 4:30 pm on Sunday July 4th and My Air Conditioner Is Out

By
Real Estate Services with HomePointe Property Management, CRMC

I got this call today on our emergency pager.  The tenant was called by our on call agent and informed the tenant that we had an air conditioning repairman lined up for Monday, tomorrow (the observed holiday as far as work goes).

This was not good enough for the tenant who wanted the fix to be made that evening. 

This is a resident that pays about $50 a day in rent or $1500 a month.  To get one of those 24 hour guys to make the fix would cost abot 3-4 times the regular rates of about $80 and hour and it would be someone we do not normally do business with.

If this tenant was a homeowner do you think they would pay $300 for an $80 repair to have it a day sooner?  I know that I would wait the day every time. 

I do not think the tenant would be willing to pay an extra $300 or more per month for 24/7 repair services.  They would simply rent somewhere else and complain to that person.

I guess the issue here really is expectations.  We have to do a better job informing tenants what an emergency is (property or life threatening) and what is not (no cold air in the house for a day or two). 

This comes up once in a while and is never pleasant when a tenant feels like they deserve better service.  They just do not understand that a rental costs money to operate and that money comes from the rent!

Happy Fourth of July.

 

Posted by

Robert A. Machado, CPM, MPM

HomePointe Property Management

Sacramento, Yolo, El Dorado, and Placer Counties

We manage residential and commercial property.

916-429-1205 x 105

rmachado@HomePointe.com

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the clip to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
ActiveRain Community
Groups:
National Association of Residential Property Managers (NARPM®)
Property Management
Property Managers
Rental Agents and The Single Family Rental Market
Tags:
property maintenance

Comments 4 New Comment

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the foot to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Rainmaker
231,945
Sara Woolford & Steve Golson, ALHS
iTexas Realty Co.

Hi Robert-

Tenants often don't realize the cost of operating property and that those funds come from the rents.  you are so right about setting expectations. 

Sara

July 04, 2010 11:06 PM
Rainmaker
570,026
Dan Edward Phillips
Realtor and Broker/Owner
Dan Edward Phillips

Tell the tenant to move to Eureka, I was on the mall in old town all day with a winter coat on, it was 50 and windy!

July 05, 2010 12:56 AM
Rainmaker
1,054,979
Wallace S. Gibson, CPM
LandlordWhisperer
Gibson Management Group, Ltd.

My HVAC service personnel actually HAVE portable whole house AC units and if the residents want to pay the costs, they can have it for the duration of the property system repair or replacement....In our area, we can usually sleep with the windows open

July 05, 2010 06:52 AM
Rainmaker
251,166
Robert Machado
CPM MPM - Property Manager and Property Management - Sacramento Area
HomePointe Property Management, CRMC

It can be hot here, but with our rents being so low, we have to wait for the good deals. 

July 05, 2010 02:16 PM
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the airplane to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Rainmaker
251,166

Robert Machado

CPM MPM - Property Manager and Property Management - Sacramento Area
Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the eye to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information

Subscribe to Property Management and Investor Information