Quality is in the Eye of The Beholder

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Education & Training with Ludwig & Associates

 

Motivational Power Quote

 

Quality is in the Eye of The Beholder

"Quality in service or product

is not what you put into it.

It is what the client or customer gets out of it."

Peter Ducker, author and management consultant

  

As I see it. . . . . . . .

Quality is in the eye of the beholder  

The client or customers determines the quality of our service or product and if it meets or exceeds their expectations.  

Customers today are more knowledgeable and have a better understanding of what they want and expect. As a result they are more demanding then in the past and want a higher level of quality delivered to them.   

They are willing to pay a premium for quality that exceeds their expectations.   

Customers will determine if your service or product meets or exceeds their expectations and provides them a defined quality. If the quality does not meet the expectations of an existing customer they will not longer do business with us.   

By understanding the customer's expectations we know what we will have to deliver to satisfy their needs and to build a professional relationship with them. If we are not able meet their expectations of quality they will simply will not buy or use our product or service.   

Build the quality of your service and product to exceed the client or customers expectations. When we exceed the customer's we create loyal customer's.    

©2010 Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

 

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Re-Bloggged 2 times:

Re-Blogged By Re-Blogged At
  1. Paige Walker 08/11/2010 11:04 PM
  2. Steve Hoffacker 08/13/2010 09:00 PM
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Rainmaker
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Paige Walker
Real Estate Guru - Alexandria Pineville LA
Louisiana Lagniappe Realty, LLC

Lou have I told you lately that I love you? You know what I mean. You always make my day and know just what to say. I often can be heard stating, " It doesn't matter what YOU think you said, only what THEY think you said". Yours is a great quote and I will be sharing it! Thanks so much! Paige

August 11, 2010 11:02 PM
Rainmaker
238,428
Matt Grohe
RE/MAX Des Moines
RE/MAX Real Estate Concepts

Lou: While this is true, hopefully the client's expectations are reasonable and their need fulfillment falls within the realm of ethically responsible behavior on the part of their agent.

August 11, 2010 11:17 PM
Rainmaker
724,471
Carol Zingone
Global Realtor Based in Jax Beach, FL
Berkshire Hathaway Home Services Florida Network Realty

Excellent quote and great way to start the day.

August 12, 2010 07:14 AM
Rainmaker
1,492,435
Debbie Gartner
The Flooring Girl - Westchester hardwood flooring
Floor Coverings International Westchester NY & Stamford CT

I love Peter Drucker.  Great quote.  We all need to keep our eye on the customer.

August 12, 2010 09:46 AM
Ambassador
1,895,576
Steve Hoffacker
New Home Sales Trainer/Coach, Sales Books Author
Hoffacker Associates LLC

Lou,

This is very true. We may think that something is top notch, but it has to connect with the customer. :)

Steve

August 13, 2010 08:58 PM
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Lou Ludwig

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