YEP – I did it (Squeaky wheel gets the grease)

By
Real Estate Agent with Keller Williams Realty

Tomorrow, we are a week overdue on closing thanks to a bank closing its doors. The bank that bought the bankrupt bank promised we wouldn't have a problem. Well, now closing is a week overdue, my buyer is frustrated when she gets her paperwork in the mail.

Now they are telling her that her loan is 1.15% higher than she was quoted, there is incomplete address on the paperwork and almost double the closing costs! Now, I don't want to say it was the brokers fault! It was in transition, but this new bank could have done a lot better job.

So this morning my client was talking of just going back to renting and walking away from the whole thing
because she was not going to be screwed.
I went and picked up her copy of the paperwork that the broker had never even seen before they mailed it out.

I went to his office when it opened this morning and told him that I needed this fixed now and we need a closing tomorrow or she may walk and go with another bank. He understood, but I could tell he was just as frustrated with this process as I was. I told him I was going to be back every hour to an hour and half to check on his progress, since I couldn't count on getting a hold of him on the phone. It was ringing off the hook, even while I was sitting there.

Now, as an ex-dj I am known to have a sense of humor, and sometimes, that is what is needed to get things done and make what is really a jerky thing to do, not seem so bad.

Here is what I did at my 10:30 visit to his office -

YES I DID GO BACK AS PROMISED!

The first thing I said is, "I told you I was going to be back!" Then I laid a bottle of brake fluid on his desk and asked "Do you know the saying the squeaky wheel gets the grease? Well today I am your squeaky wheel!" He got a good chuckle out of that, but then I said, "This has to close by tomorrow or my client is walking away, she is tired of the runaround!"

                                                           

So now that I've gotten him to laugh, I said "Now, I'm giving you two more things and give you a decision!"

At this point I put an "Excellence Award Ribbon" and a tub of "Vaseline" on his desk and told him, "What you do over the day will decide which one of these you get at 5pm!" He did say, "I would rather have the ribbon!" I told him, "I would rather you have the ribbon also!"

 

                           

I then told him, "You know I'm going to write a blog about this, and you are going to put these on your top shelf in your office and have to explain them anytime someone sits down!" Then I got up started to head out of the office and said "See you in an hour to hour and a half, unless you call me and say we are signing this afternoon or tomorrow!"

To the person this is about, I won't mention any names! But, I do know you are fellow Active Rainer! I also know that they bank closing isn't your fault. I just wish there was better planning from the bank that purchased you! Hope everything works out here soon and I must have to admit you have been pretty darn good through out this process, but  you are the only person I can go after, so I'm going to be your squeaky wheel!

UPDATE #1: My next visit was at 1pm today. I took over a plate of mint chocolate chip cookies on a baseball plate. I told him "This symbolizes that I'm gonna start playing hardball, but it could be a mint of a business decision if you get this done!" He actually flew someone out of his office this morning at 8:30, after my first stop,  and she on the phone with him when I got there with the cookies. (However, it isn't looking good for my client signing tomorrow.) I'm about to head out for my early afternoon visit and I think I'm gonna take a candle and tell him he had better start burning this at both ends if he doesn't want lose this sale, and possibly some future ones, until his new banks gets things figured out!

Update #2: I went back and delivered the candle as promised and it looks like we are signing tomorrow.
However, I'm not counting it until we have.

Update #3: My blog has been sent to upper managment and it has gotten their attention. But, still no docs! I am doing a radio show today at noon pdst, and I plan on mentioning this bank as part of the reason banks are having problems. (NO CUSTOMER SERVICE!) It is looking more and more probable that I won't be using this bank for a few months until they get their programs under control and can figure out what they are doing!

Update #4: With no docs yet again, my clients say tomorrow they are going to have to start over and use
another bank
. I have enjoyed working with this mortgage broker in the past, but his new bank just
doesn't believe in customer service. So I have advised him that we will be taking the loan somewhere else and told him to call me when either his bank gets their act together, or if he decides to leave the company. Lucky for me this is a condo conversion project and the seller is being very understanding of the situation and is doing everything he can to help.

Final Update - The bank finally closed! Only one month later than we were supposed to and I really would like to thank the seller for being patient and understanding that it had nothing to do with the buyer! The story is the only reason we had to continue with this bank it turns out is because of a non-warrantable title and this bank had a fund for those. That didn't mean that I will use this bank again and I've heard others say the same thing since then. One of the reasons I heard was that the underwritter went on vacation and didn't bother to give the file to anyone else. Basically kept it in her desk for two weeks... What the _ _ _ _?

Todd Clark - broker
Kastings & Associates
Phone: (503)524-9494
Fax: (503)622-8739
Todd@IFoundYourNewHome.com
http://www.ifoundyournewhome.com/

Creative Financing

 

Posted by


Todd Clark (broker w/ Ken's Home Team)
Keller Williams Realty
Todd@IFoundYourNewHome.com
Phone: (503)524-9494
Fax: (503)746-9573

 

 

 

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 I am a licensed Realtor who specializes in Washington County, Oregon and also work in both Clackamas and Multnomah Counties including the cities of Aloha, Beaverton, Canby, Clackamas, Gladstone, Gresham, Happy Valley, Hillsboro, Milwaukie, Oregon City, Sherwood and Tigard. All information contained in these posts are copyrighted and cannot be used without prior written approval authorization from the author me Todd Clark. If you are looking for an outstanding agent please give me a call I would love to help you with all your real estate needs.

 

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Anonymous
Anonymous
Todd, way to make light of a difficult situation! I think using humor and tenacity was a good way to go to work for your client. And, of course, it makes for a funny blog! Thanks, and I hope it works out for your client.
Aug 21, 2007 02:57 PM #1
Rainer
70,727
Jeffrey Tumbarello
South West Florida Real Estate Investment Association - Fort Myers, FL

get used to these things happening

 

its brick and mortar time

Aug 21, 2007 03:06 PM #2
Rainer
202,804
Mary Warren
Las Vegas, NV
Todd...hang in! And I'm griping about my 'issues', I know others have 'issues' too...just sorry it has to be you.  I'll keep praying it works out for you...keep us posted.
Aug 21, 2007 03:47 PM #3
Rainmaker
1,092,043
Bryant Tutas
Bryant Tutas-Tutas Towne Realty, Inc - Poinciana, FL
Broker/REALTOR, Tutas Towne Realty, Inc
You're cracking me up here Todd!!! Can you come to my area and make some visits for me. That vasoline scares the crap out of me:)
Aug 21, 2007 05:04 PM #4
Ambassador
2,036,942
Todd Clark
Keller Williams Realty - Beaverton, OR
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494

Bridget - That is just my sick sense of humor

Jeff - I just can't!

Mary - Had to be someone other than you lately, so I took the bulls by the horn this week for you - lol

Bryant - I would love to, only problem is I am not a big fan of heat or sharks and I hear you have both. Plus, I've seen you in a bikini - I'm blind, I'm blind (ROFL)

Aug 21, 2007 05:34 PM #5
Rainer
49,500
Portland Oregon Real Estate | Alecia Barnes - Broker
Portland, OR
Todd- did you ever get the docs?
Aug 22, 2007 06:47 PM #6
Ambassador
2,036,942
Todd Clark
Keller Williams Realty - Beaverton, OR
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494

Alecia - NOPE! Update #4 explains everything. I will be not using this bank again for quite awhile. I will be writing a blog about this company very soon. This time I will be mentioning names and telling people not to use them. This is one of the worst experiences I've had with a bank and makes realize why I like owner financing and lease options so much. The worst part is even after fixing the paperwork, they still tried to raise her interest rate. She has already told all her co-workers never to use this company!

 

Aug 23, 2007 03:56 AM #7
Rainmaker
458,053
Cyndee Haydon
Charles Rutenberg Realty - Clearwater, FL
727-710-8035 Clearwater, Beach Short Sales Luxury Condos &Homes
Todd - what a great post - you are my kind of guy - loved it all - thanks for sharing - I just subscribed! :-) Can't wait to see what the future brings. 
Aug 26, 2007 11:15 PM #8
Ambassador
2,036,942
Todd Clark
Keller Williams Realty - Beaverton, OR
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494
Cyndee - Glad you enjoyed. I actually enjoyed doing it! There is an update to this blog now called - The bank that could not close!
Aug 26, 2007 11:16 PM #9
Rainmaker
458,053
Cyndee Haydon
Charles Rutenberg Realty - Clearwater, FL
727-710-8035 Clearwater, Beach Short Sales Luxury Condos &Homes
Thanks - I was just checking it out! 300 posts - you're a machine :-)
Aug 26, 2007 11:19 PM #10
Anonymous
Anonymous

Todd, I remember commenting on this blog and now I don't see my comment. Are you deleting my comments? sheesh, are you really that jealous of me?!?!? Bridget is good enough for your blogs but I'm not??? haha...

You care about your clients and it shows. Good for you! You work hard for them and they understand.

Oct 01, 2007 09:50 PM #11
Ambassador
2,036,942
Todd Clark
Keller Williams Realty - Beaverton, OR
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494
Rick - I promise I have never deleted a coment ever! So I don't know what happend to yours. But, Yes I do like Bridget better. She is just better looking than you and that is a lot in my book - lol
Oct 02, 2007 12:42 AM #12
Anonymous
Janiece Struloeff
I am a loan consultant that just closed a home for a borrower with Todd Clark! I have to say, working with Todd even under stress was an adventure to say the least! He has such a great since of humor but more than that he is there for his clients and it show with how he communicates and gets the job done. I really enjoyed working with him and would refer him to my friends!!
Feb 01, 2008 04:58 PM #13
Anonymous
Janiece Struloeff
I am a loan consultant that just closed a home for a borrower with Todd Clark! I have to say, working with Todd even under stress was an adventure to say the least! He has such a great since of humor but more than that he is there for his clients and it show with how he communicates and gets the job done. I really enjoyed working with him and would refer him to my friends!!
Feb 01, 2008 04:58 PM #14
Ambassador
2,036,942
Todd Clark
Keller Williams Realty - Beaverton, OR
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494

Janiece - Thank you for your comments, I enjoyed working with you also and it was refreshing seeing someone step in at the last minute, promise something, work very hard and actually deliver.

Feb 02, 2008 11:55 AM #15
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Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494
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