But Why Would You Do That?

By
Real Estate Agent with BHG Real Estate - Kansas City Homes SP00229578 2007027091
But Why Would You Do That?
But Why Would You Do That?
 
Over the last 4 weeks I have heard that question over and over again. Here's why: my client, who is 90 years old, is moving back east to be near her daughter and son-in-law.  Now we all know how much work is involved in getting ready for a cross country move, right? Can you imagine how stressful it was for the daughter to think about her 90 year old mother having to face that without her here to help? 
 
Well, I could so I did everything in my power to help out. I introduced the family to a wonderful service called 'Caring Transitions' to help with the packing and sorting and estate sale. To keep costs down and insure continuity, I went over there myself 3 hours a day, 3 times a week for 3 weeks to help with the sorting. To me, this didn't seem like a big chore - this was an opportunity to listen to some really good stories from an extraordinary woman.
 
Assisting in getting the doctor's office here to send the required paperwork to the doctor in D.C.  was not exactly within the realm of your usual real estate service but only took a bit of my time so, why not help? Some of my colleagues said "I would never..." and "what a time waster" but is it really a waste of time to help another human being? Even if it's not in your 'job description'?
 
Because sometimes life is not so simple and it's okay to give a client more than they are paying you for...isn't it?



KC Realtor© Maria Morton ABR/SRES

816.560.3758
Kansas City Real Estate Agent

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Maria Morton of Better Homes & Gardens Real Estate is a licensed Real Estate Agent in KS & MO. 816-560-3758 Mobile 816-410-5499 Office 816-410-6302 eFax 435 Nichols Road Ste. 300 Kansas City, MO 64112   Maria Morton Copyright © 2008-2014 

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Re-Blogged 4 times:

Re-Blogged By Re-Blogged At
  1. Kaera Mims 08/19/2010 10:07 PM
  2. Suzanne McLaughlin 08/19/2010 10:27 PM
  3. Paul Francis 08/20/2010 03:27 AM
  4. Dub Walters 08/20/2010 09:41 AM
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Show All Comments
Rainer
70,825
Donald Tepper
Long and Foster - Fairfax, VA

Good post.

I think sometimes people lose sight of the fact that there are behaviors, beliefs, and concerns that are reflected throughout our entire lives and all of our activities. You can't compartmentalize yourself--"Well, this is my Realtor persona. This is my persona as a parent. This is my persona as a spouse." You have to be true to yourself in all areas of activity.

Aug 20, 2010 08:47 AM #43
Rainmaker
123,678
Jenna Dixon
DRA Homes (Atlanta, GA) - Marietta, GA
Associate Broker, NW Metro Atlanta

Maria,  Once the job of selling the house is complete, helping someone is an opportunity to explore the human side...hers & yours.  I applaud you for your caring attitude.

Aug 20, 2010 08:59 AM #44
Rainmaker
174,720
Susan Thompson-Solomons
The McNelis Group, LLC - Solomons, MD
MD Real Estate

What a wonderful thing for you to do. Families are spread so far apart in the country today making it so difficult when it becomes necessary for a move such as this or to travel in emergency situations. I'm sure your help has been invaluable to her and her daughter.

Aug 20, 2010 09:01 AM #45
Rainer
42,994
Phil Cogan
Coldwell Banker Residential Real Estate - Coral Springs, FL

Maria- You are the type of person that improves the image of what we are really all about, PEOPLE! Yes, we are in this to make a living, but we make our living from people. Without them there is no business. The goodwill you built cannot be bought at any price!

Aug 20, 2010 09:10 AM #46
Rainmaker
893,958
Michael Setunsky
Michael's Commercial LLC - Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Maria, good for you! It's nice to know there are still some people in this world who will go the extra mile. Thanks.

Aug 20, 2010 09:21 AM #47
Rainmaker
291,273
Darrell Walters
W. Darrell Walters - Newnan, GA

That is really going the extra mile. Congrats on your well deserved feature. 

I once knew a real estate agent that not only helped a client move, but helped them paint the outside of the entire house.

Aug 20, 2010 09:22 AM #48
Ambassador
1,233,876
Tammie White
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net - Franklin, TN
Franklin TN, South of Nashville

Maria, I have no problem helping those in need such as the elderly.  But I draw the line when a client refuses to do deferred maintenance on the house and expects me to do it to get the sale.  I'm sorry I not their slave and I sometimes think that sellers have been conditioned to think that we are.

Aug 20, 2010 09:28 AM #49
Rainmaker
312,553
Lori Churchill Cofer
Beasley Realty - Pullman, WA
Realtor - 509-330-0086 - Pullman, WA

Maria,

Each situation is of course unique, but this was the right thing to do in this case for sure.  You have a big heart Maria....and I think you are amazing!

Aug 20, 2010 09:47 AM #50
Rainer
77,709
Dee Bundy and Leslie Leis Northern Colorado Home Team
Fort Collins Realtor @ ERA Herman Group Real Estate NoCo - Fort Collins, CO

Maria - you actually made me tear up a little bit thinking of how extraordinarily grateful I would have been as her daughter.  I'm trying to get my Mom set up with an agent in Texas (and thanks to AR am pretty confident in the options I've given her) and can only imagine how tough it will be to 'help' from here.  Having a agent take the time to be an ambassador to our industry in that way makes me proud to know you, even if it is just digitally.  Thank you for representing us all so well and for sharing this story.

Aug 20, 2010 11:01 AM #51
Rainmaker
1,381,184
Ron & Alexandra Seigel
ra@napaconsultants.com - Carpinteria, CA
Luxury Real Estate Marketing

Maria,

Congratulations on being an outstanding human being.  You are what makes life a joy, and you are the very agent I would refer in a nanosecond.  Thanks for sharing this.

Aug 20, 2010 11:44 AM #52
Rainmaker
603,937
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

It is okay to give more than you receive - and sometimes it makes us feel so good!  You are indeed, extraordinarily nice but you also know about the rewards of being so.

Aug 20, 2010 12:52 PM #53
Rainer
147,103
Deborah "Dee Dee" Garvin
W. J. Bradley Mortgage Corp. - Carlsbad, CA
WJ Bradley Mortgage Corp.

Maria,  Lovely post.  I think Karen Anne summed it up nicely...it is in our job description of human beings. 

Aug 20, 2010 02:06 PM #54
Rainmaker
321,420
Laura Sargent
Carolina One Real Estate - Mount Pleasant, SC

What goes around comes around and the ability to help another is priceless!

Aug 20, 2010 02:50 PM #55
Rainmaker
236,498
Brad Rachielles
CENTURY 21 Prestige Properties, Ca BRE# 01489453 - Upland, CA
REALTOR, CDPE, Upland, CA

If only This was the norm and all so caring. Hats off.

Aug 20, 2010 04:11 PM #56
Rainmaker
961,277
Georgie Hunter
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

There's nothing wrong with going out of your way to help someone in need.  Not only does it help them and their family, but it makes you feel better.  We could all stand a little of that.

Aug 20, 2010 04:57 PM #57
Ambassador
1,448,080
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Maria I loved your post.  Real estate is more than just selling a house, it involves caring, and your story was a good example of some of the things we do as agents.

Thanks for sharing.

Aug 20, 2010 11:59 PM #58
Rainer
66,173
Barbara Singleterry
S Squared Realty Group - Roseville, CA
Honesty - Integrity- Loyalty

What a wonderful gift you gave to your client's daughter.  I am sure it made everything go much more smoothly.  Helping an elder move is so difficult, especially if there is a lifetime of stuff and memories to go through.  I hope you wrote down some of her stories, those are priceless.

Thank you for being a shining example of the best kind of agent.

Aug 21, 2010 01:37 PM #59
Ambassador
831,345
Fred Griffin
Frederick Griffin, Licensed Real Estate Broker - Tallahassee, FL
Licensed Real Estate Broker

May God bless you and reward you, Maria.   You looked beyond The Commission and saw a human being in need.  Thanks for the inspiration!

Aug 22, 2010 01:19 AM #60
Rainer
15,083
valerie white
Berkshire Hathaway HomeServices GA. Properties - Woodstock, GA

Maria, good job!  We are in this business to help people and the deeds we do eventually come back to us!  You have made a great impression on these people and it will come back to you in priceless ways.   As realtors, sometimes we don't always have good things said about us and if more realtors went over and beyond the normal "job description", what a better name we would have and what a better world it would be!   Go girl!

Aug 22, 2010 10:32 PM #61
Rainmaker
1,511,328
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Authentic Feng Shui Expert

Hey Maria, we are in the business of helping others so when you see an opportunity to do just that, do it :) The more we give the more prosperous we live :)

Aug 22, 2010 11:36 PM #62
Show All Comments
Rainmaker
530,224

Maria Morton

Kansas City Real Estate 816-560-3758
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