The "Rogue" Agent.....Our Own Worst Enemy!!!

By
Real Estate Agent with Douglas Elliman Real Estate

The "Rogue" Agent.....Our Own Worst Enemy!!!  We all know they exist, whether by intent or by desperate measure, these agents are amongst us and they are doing harm to all of us---and they are also doing great damage to the buying/selling public.

"FIRST, DO NO HARM!".... it should be an oath we all take! DOCTORS TAKE THE HYPOCRATIC OATH

As I was ruminating about a very tough deal  that I am putting together--it struck me that the process of  considering what I should say and do when I am at the very beginning of a working relationship with a buyer or a seller, always looks the same: I am VERY careful in my approach, sensitive to all probable complications; I try to be informative and truthful with each and every one involved and I always make sure that I never promise anything that I CAN NOT accomplish...This is my "mantra" and my silent oath to a new client/customer...I am not saying I never do anything wrong; I AM saying that I try with all my might to make sure I am not going to "damage" my relationships in business under any circumstances and I want to share this observation with my friends and associates. That is why I wrote this post!

In the last 3 weeks I have at least 3 different individuals tell me that they have had such horrible experiences with the agents they were using that I am beginning to think that we all need to "hone".. our listing and selling tools a little bit better than we have before.We are in such a different market now, with many first time buyers or buyers re-entering the market after a 2-3 year sabatical, and they are much more cautious then ever. Homeowners are running into financial problems and need to sell quickly, therefore they are in a very sensitive frame of mind too.  It does not hurt to carefully examine how we approach the whole process. The vulnerability of buyers and sellers in this market should be at the forefront of our minds as we go forward!

We must ALL be tip-top professionals or we will lose our buyer's and seller's much needed confidence and trust in us. There is a lot of room for refining the tools we use in building our businesses.

BELOW, JUST SOME WAYS A "ROGUE AGENT" OPERATES :

Promises made and not kept: This one blows my mind; I have heard more than a dozen clients tell me that agents have promised and even written Marketing Strategies, and then they drop the ball--suddenly, no more advertising!...NONE! No more open houses, no more weekly reports with feedback...it's as if the agent fell off the planet! This common mistake is the easiest to fix: DON"T PROMISE IF YOU CAN"T DO IT.

Misleading information is one thing that I hear about a lot: "An agent I was working with just told me the market was picking up and prices were escalating so that I need to buy now and not wait, other wise I will miss the bottom". The other "lie" that "Rogue agents" tell their buyers is "the area is changing very quickly and if you buy now you can realize a higher return on your investment"...We all know that the housing market is not going to get back to normalcy until we see job growth.  Not only that, when it does become normal again, there is a very large inventory to go through before prices start to go up again. Telling my buyers the absolute truth has engendered a confidence in me as their agent that they may not have otherwise developed.

Dishonest dealings and lack of crucial information: I have observed wild claims in advertising; things that are never going to be seen on the advertised property.  There is the ad that claims the house is close to town when in truth, it is 2-3 miles away!..a common one is "Water views" with a slice of water at the end of the driveway; or "Hamptons Estate Section" when the house is in the woods North of the highway and at least 5 miles to the real "Estate Section"! Then there is the poor homeowner who bought and paid all cash so the deal closed very fast and the agent did not advise them to get a home inspection. Later, when the owner gets ill from the mold in the house or the roof starts to leak a month after the new owner moves in, it becomes obvious that the quick deal with all cash and an ill-informed agent or a dishonest one was the worst mistake this buyer made.

THEN THERE IS THE PROBLEM IN OUR OWN DEALINGS WITH "ROGUE AGENTS".A THEIF IN THE NIGHT

Stealing buyers: I am just now getting over a deal I lost because another agent literally took my customer from me after meeting him when I brought the buyer to an open house that said agent was hosting. He insisted that I register my customer or he would not show the property to him. (it was a $5mil house)  I have since found out that I never should have introduced my customer or used his correct name when I registered him because this agent has a history of taking customers away from other agents!

Why should we, as professionals be concerned with what other agents are doing to us behind our backs?  Are things so bad in this profession that other agents will literally steal from us to make money? Do we have a professional responsibility to report these abuses to the proper authorities?

I am afraid so---there is no other reason for the behavior that is so prevalent out there in the market place at this time. These are the times of the "Rogue Agent"; DON"T FIND YOURSELF BEING IDENTIFIED THAT WAY! 

Do you find that you lose listings more frequently to other agents than in the past? Are you hearing from homeowners that more and more agents are not doing what they told the homeowner they were going to be doing? Time to take stock and evaluate your approach to the business, and to your clients and customers.

Don't be that "Rogue Agent" out there stirring up trouble for all of us! Maybe there is there a way that we as professionals can commit to being better agents? Maybe a "Hippocratic Oath" for real estate professionals???

 

 

 

 

 

 

 

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Re-Blogged 6 times:

Re-Blogged By Re-Blogged At
  1. Sheila Rasak 08/22/2010 08:30 AM
  2. Doreen Johan 08/23/2010 10:40 AM
  3. Tanya Kovacheva 08/23/2010 05:35 PM
  4. Adam F 08/23/2010 05:48 PM
  5. Peggy Lyn Speicher 08/30/2010 11:55 AM
  6. Jeff Hahn 09/04/2010 05:53 PM
Topic:
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Location:
New York Suffolk County Southampton
Groups:
"Whacked"!!!
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Tags:
rogue agent
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the hamptons

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Rainmaker
235,683
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

There are way too many unethical and unscrupulous agents around.  No wonder our profession has such a bad reputation.

Aug 23, 2010 07:42 PM #164
Rainer
4,947
Jim Hix
Jim Hix, Realtors - Waco, TX

Slime in all occupations.  Way too much time spent by boards and commissions doing nothing but dithering over the little things while the crooks roam free and untouched.  The slimes cook themselves in time.  In the meantime keep your nose to the grindstone, tell the truth, work hard and do the right thing.

Aug 23, 2010 08:38 PM #165
Rainer
4,947
Jim Hix
Jim Hix, Realtors - Waco, TX

Slime in all occupations.  Way too much time spent by boards and commissions doing nothing but dithering over the little things while the crooks roam free and untouched.  The slimes cook themselves in time.  In the meantime keep your nose to the grindstone, tell the truth, work hard and do the right thing.

Aug 23, 2010 08:38 PM #166
Rainmaker
364,621
Paula Hathaway, REALTOR, Sr. LBA,
Douglas Elliman Real Estate - Southampton, NY
...Finding Your Place In The sun!

OH MY--SO many wonderful comments and I have just come home to find my mailbox full!!! It's just like an avalanche of wonderfulness!!!I may not be able to address everyones comments but let me just say that it is such a gratifying thing to have the support of all my fellow members here on AR! I know how you all poured over all the comments and I can tell by the quality of all of them that you all care SO MUCH! These are worth saving for a future date too to re-read and feel the gratitude for all this important input that I feel right now---thank you all so much!

Aug 23, 2010 08:49 PM #167
Rainmaker
86,526
Curt Hess
Keller Williams Select Realtors - Annapolis - Annapolis, MD
Luxury Home Consultant, Team Leader & CEO

On a $5M property stolen, my lawyer would have been involved, even if I had to spend $50k in the process! Rogue is one thing, dishonest/unethical is another story entirely. Make 'em pay!

Aug 23, 2010 09:49 PM #168
Ambassador
508,417
Pat Haddad
Keller Williams Indianapolis Metro NE - Carmel, IN
Carmel IN Real Estate Expert

Paula--You have absolutely touched a nerve with all of us---as you can plainly see.  We are all experiencing these same things.  As we all know, it takes just one bad apple to spoil the whole bunch!!

Aug 23, 2010 11:34 PM #169
Anonymous
Anonymous

Well said Paula. Sadly, I myself have come across many of these rogue Agents in my 8 years in the business. Just keep doing what you do the right away. Good luck!

  

Aug 23, 2010 11:40 PM #170
Rainer
160,782
Matthew Bartlett
Century 21 Masters/Lic. #01353034 - Glendora, CA

Well said Paula! Sadly, I myself have come across many of these rogue Agents in my 8 years in the business. Just keep doing what you do the right way. Good luck!

Matt

Aug 23, 2010 11:43 PM #171
Rainer
168,750
Herb Johnson
Access Capital - Florence, KY

Paula:

Can read the frustration in your blog, consider some friendly advice. The rouge agent has been and will always be there. Why? Because the community of Realtors is made up of people. It doesn't matter if we are talking about doctors, attorneys or real estate agents, there are good and bad in all.  The friendly advice to consider, don't waste any of your time on the rouge agents. If you are in this business for anytime at all you are going to occasionally run across them and when you do just keep on doing what you do, don't get sidetracked or discouraged because of the actions of others.

Aug 24, 2010 05:24 AM #172
Rainmaker
364,621
Paula Hathaway, REALTOR, Sr. LBA,
Douglas Elliman Real Estate - Southampton, NY
...Finding Your Place In The sun!

Just to let all of you know: I have called the NY Dept of State to see what I have to do to get satisfaction from this guy who took my customer--I have to contact my local board but meanwhile I have knowledge that he was just sued by another agency because he took a customer from an agent after the deal she was doing fell apart--the crook went back after the buyer directly and sold him the house!!! The other agent sued him for the commission and I hear he was awarded nothing! He may lose his license after this one......

Aug 24, 2010 08:58 AM #173
Rainmaker
447,121
Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

Hi Paula~ I am so sorry that happened to you!  Unfortunately there are those kinds of people in all professions all over the world.  No area is exempt!  Our Clients just want the house and aren't always aware of the of the tricks some agents play.  Although, some of our clients do know better, but sometimes they just don't care either. 

Aug 24, 2010 04:25 PM #174
Rainmaker
364,621
Paula Hathaway, REALTOR, Sr. LBA,
Douglas Elliman Real Estate - Southampton, NY
...Finding Your Place In The sun!

Vickie: Thanks for reading and commenting--it is a problem, thus the post...I really feel we have an obligation to try to change that.

Aug 24, 2010 04:46 PM #175
Rainer
63,028
Nicole Donaghy
ERA Wilder Realty, Lexington SC - Lexington, SC

I view "rogue agents" like this:  there are "rogues" in life.  Rogue doctors, attorneys, nurses, salespeople, firefighters, even military members!  No profession is too good to weed out the few rogues that inevitably appear.  It's just human nature.  I just have to be the best that I can be and do my business honorably and professionally -- I can't control all the crazies out there.

Aug 24, 2010 04:55 PM #176
Rainer
43,085
Valerie Duncan Stewart
(Metro First Realty) - Oklahoma City, OK
Real Estate Agent-Broker, OKC, OK

Paula,

Did you mean to say "roach" agents? LOL. I know what you mean and unfortunately those "people" are in all professions. It's too bad scarlet letters are no longer a part of our society!

Aug 24, 2010 05:32 PM #177
Rainer
28,455
Scott Deaton
Deaton Group Realty - Little Rock, AR

The real problem with rogue agents are their lack of training, tools, and professional knowledge.  I haven't experienced many occasions around these agents being unethical, but definitely have worked with many who are not trained and they don't know the details of our business.  I agree, these types of agents have contributed to the reputation we have with the public...that being just above used car salesmen.  Without the proper training, tools, and professional committment, these rogue agents shouldn't be in the position to help our community with the largest financial transaction that family will conduct.

Aug 24, 2010 06:05 PM #178
Rainer
33,960
Jake Forbes
United Country Forbes Realty & Auctions - Hertford, NC

Great Post!

Aug 24, 2010 08:04 PM #179
Rainer
10,544
Steven McCurdy
Coldwell Banker First Realty - Swansboro, NC
Listing Agent, Buyer Agent, Relocation Expert

Just be the best you can be, and good Lord willing, we will all propser.

Aug 25, 2010 08:47 AM #180
Rainmaker
364,621
Paula Hathaway, REALTOR, Sr. LBA,
Douglas Elliman Real Estate - Southampton, NY
...Finding Your Place In The sun!

Antoinetta: Thank you so much--you know, I have such a strong feeling about this topic that I poured my heart into the writing of it and that seemed to work; I also think it helps to let a post "marinate" a bit by putting it in draft mode for a while and let it 'stew" so to speak. Go back to it several times and re-read it and re-write it until it fills the spaces in your mind about the subject matter and THEN post---before then, it is not a good post. I also think that your title has to be dead-on in terms of getting attention; it needs to catch the eye as you wander through the huge number of new posts under "BLOGS" and it must get to you in the first paragraph or it is all a lost cause!!!   Make sure you time the publishing of it, or posting it, to a desirable time too---like very early morning or very late evening---hope this helps you get a gold star or 2 or 3!!---good luck and I will be looking for your FABULOUS posts.

Paula

Aug 26, 2010 09:11 PM #182
Rainmaker
576,655
Hella Mitschke Rothwell
(808) 226-1095 or (831) 626-4000
Hawaii & California Real Estate Broker

Hi Paula: Just found this blog on your list of "most clickable" you have had. I think I read it before, but it was good to see it again. Lots of words of wisdom. Don't let the rogues get you down. Fight back. How did it come out, by the way?

Nov 13, 2012 07:33 PM #183
Rainmaker
364,621
Paula Hathaway, REALTOR, Sr. LBA,
Douglas Elliman Real Estate - Southampton, NY
...Finding Your Place In The sun!

Hella: I could write another post today about the same things that I mention here! In fact, in many cases, there are even worse mistakes and miss-handling situations today than there were in better times....now there are agents who are downright vicious to their fellow agents. This seems to have worsened since the market has started to fall apart again!

Thanks for coming back and re-reading this post--I can see there are things i do differently now myself: Like NOT underlining and bold-ening so many sentences and thoughts!!! :)

Nov 14, 2012 02:06 AM #184
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Rainmaker
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Paula Hathaway, REALTOR, Sr. LBA,

...Finding Your Place In The sun!
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