"I Never Met a Real Estate Agent I Liked"

By
Real Estate Broker/Owner with Charlemagne International Properties BRE# 01147470

How's that for an opening statement from the seller at a listing presentation?  Talk about an objection to overcome.  Considering the seller's statement and the 7:30 AM appointment time I wondered whether this one was lost before I opened my mouth.  With hand outstretched, he greeted me with, "I never met a real estate agent I liked."

 

I must admit by the time I arrived I already had a few points on my side of the scoreboard:

1)  The seller's trusted associate referred me.

2)  I was five minutes early for a 7:30 AM appointment.

3)  The seller told me I had 15 minutes to see the property and convince him to list with me; I have a one-sheet marketing plan that is concise and to the point. 

4)  I brought the buyer to a neighbor's house--the most recent sale in the neighborhood.

5)  He Googled me.  He found my Active Rain profile and at that time several hundred articles (now over 1100 and rising) allowing him to see my professional values, successes and my personal ethics.

 

Yes, he interviewed other agents, but when I walked out the door after my 15 minutes I felt good.  I did not know if I would receive the listing, but I did know I was prompt, knowledgeable and supported by a recent sale in the neighborhood, plus a wealth of information online.  Would it be enough?

Yes, it was! 

Norma Toering - REMAX Palos VerdesNorma Toering & Team RE/MAX Palos Verdes Realty
(310) 493-8333 / Office Phone: (310) 831-0800

PalosVerdesLifestyle - Nominated by Relocation.com as one of the top ten Los Angeles area real estate blogs. Ranked by Technorati in the top 1% of all blogs. As seen in the Daily Breeze newspaper.

South Bay Los Angeles cities I sell real estate, property, houses and homes in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Information is deemed reliable but not guaranteed.


Find Norma on: Facebook - Twitter - LinkedIn - Email Norma

Search for Homes in Palos Verdes California on Toering and Team.

Homes In Palos Verdes - Palos Verdes Realtor Home
Palos Verdes Horse Property - Palos Verdes Realtor Blog
Boitano Palms Lots for Sale - Homes with Views in Palos Verdes
Palos Verdes Coastal Homes - Palos Verdes Homes
Palos Verdes Photography - Palos Verdes Videos

Colorado River Front Property

close

Re-Bloggged 1 time:

Re-Blogged By Re-Blogged At
  1. Curt Baumgarth 09/30/2010 03:24 AM
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the magnifying-glass to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
ActiveRain Community
Location:
California Los Angeles County Palos Verdes Peninsula
Groups:
ActiveRain Rockstars
Addicted to Active Rain
Cosmic Cow Pie...The Rome Way
Dedicated Bloggers
Diary of a Realtor
Tags:
15 minute listing presentations
let your reputation proceed you
palos verdes coastal homes for sale

Comments 107 New Comment

Show All Comments
Ambassador
1,245,262
Norma Toering
Palos Verdes Homes in Los Angeles Area
Charlemagne International Properties

Lyn - It wasn't exactly the warmest greeting I've ever received, but it all worked out.

 

Liz and Bill - It was a "fluff" free 15 minutes for sure.

 

Debra - No need to burn us alive--we're not witches!  Very funny now, but probably not so funny when he said it.

September 28, 2010 06:26 PM
Rainmaker
257,569
Carrie Sampron
ABR SFR & Kathy Sampron (303) 931-3629 Highlands R
Home Smart Realty Group

Norma:  What a great story.  Perhaps he'll come away from this experience with a different outlook on not only individuals in the real estate industry, but also refrain from judging people by their profession rather than for themself.  Thanks - Carrie

September 28, 2010 06:30 PM
Ambassador
1,245,262
Norma Toering
Palos Verdes Homes in Los Angeles Area
Charlemagne International Properties

Christa and Vickie - The challenge was establishing a relationship with him--the house was in a great neighborhood and a very desirable listing.

 

Jeana - He is very exacting--as long as your delivery meets with his expectations (or exceeds it) he's great to work with.

 

Margaret - Sage advice and well worth heeding.

September 28, 2010 06:34 PM
Rainmaker
1,238,505
Gene Riemenschneider
Turning Houses into Homes
Home Point Real Estate

I would probably look them in the eye and say, "neither have I." and then try to find out what the issue is.  They probably think they are getting ripped off on some level.  Then I would tell them exactly what I how I want to sell their home, why and what I am going to charge them.  These type of people do not want BS they just want the facts.

September 28, 2010 08:11 PM
Rainmaker
191,173
Joy Carter & Jeff Booker Brother and Sister Team
Trust Your Family's Move To Our Expertise!
Keller Williams Partners Realty-GreatFloridaHomes Team

I feel I could have handled the same experience with one exception - I have a one page marketing and service plan and a presentation booklet for the seller.

I would be curious to see your one page plan to see if I am on track because OBVIOUSLY You Are!!!

Hope you would consider sharing....  Joy@GreatFloridaHomes.com

Thanks in advance.   Joy

September 28, 2010 11:17 PM
Rainmaker
200,821
Tom Waite
So Cal-Apartment Bldg Investments
Thomas Waite Real Estate Broker

It's just like "speed dating" isn't it?

Hopefully, you got the listing and all went well...now you just gotta sell the home.

September 28, 2010 11:56 PM
Rainmaker
252,735
Tony Lewis
RE/MAX Valencia, Stevenson Ranch, Santa Clarita
RE/MAX of Valencia (Hall of Fame) 30 year Valencia Resident

Times have changed and now it is my time to start interviewing the client to determine if all the value that I bring to the table will be appreciated or not!  I no longer want to be treated as a salesman, I am a professional and daily strive to work with clients that are looking for a true professional and not a ticket taker!  It's a long process but step by step...

September 29, 2010 01:59 AM
Rainmaker
333,351
Ty Lacroix
Envelope Real Estate Brokerage Inc

All I ever ask is for the interview or listing appointment. If they cannot tell the difference ad=fter I have left, I feel sorry for them.

Ty

September 29, 2010 06:26 AM
Rainmaker
93,232
Mike Schneider
ABR, CDPE, SFR
Brokerocity Real Estate

Great Topic Norma....

After my 20 yrs in this industry, i can usually tell within the 1st 15 minutes, if this prospective client is what i'm looking for. As Vickie #29 stated, I would be interviewing him as well. When necessary I have a 15 minute listing appointment protocol also....im looking for two points from the seller. 1) Their Motivation Factor and

2) how educated are they with current local market trends. In fact, if I was in your situation, i would have commented, 15 min is fine and if it lasts longer than that it would be because you, (mr seller) is asking questions.

You appear to have a great approach and mucho confidence. Congrats..and from what i read, you switched this seller into a believer. Thank you, for you definitely upgraded the stereotypical image many consumers have of our profession.

I would guess, your seller was somekind of 'engineer"...(talk about stereotyping...HA!) best wishes...

Mike

Mike Schneider, ABR, CDPE, SFR                                                                                               RE/MAX SUPERIOR PROPERTIES                                                                                                          Chicago Region

September 29, 2010 10:20 AM
Rainer
30,768
Ryan Case
Pacific Servicing

Great job! Its good to see Activerain helped you in securing this listing!

September 29, 2010 11:09 AM
Rainer
65,444
The Weber Team
Leasing, Property Management and Sales
Coldwell Banker Real Estate

Hope you get it! I should make a 1 page listing sheet as well. good idea!

September 29, 2010 11:14 PM
Rainer
65,444
The Weber Team
Leasing, Property Management and Sales
Coldwell Banker Real Estate

Hope you get it! I should make a 1 page listing sheet as well. good idea!

September 29, 2010 11:14 PM
Rainmaker
56,705
Arlene Baxter
Listing/Buying agent, Historic to Green, 2012 REALTOR of the Year, Berkeley Association Berkeley CA & environs
Red Oak Realty

Norma, Thanks for sharing a great story. Perhaps I could have condensed my listing presentation on the spot into 12 minutes to leave 3 minutes for questions.  I have a two-page statement of commitment to my sellers that I customize for each listing in advance. Perhaps we could share our written summaries?

The real question is, with such a tricky beginning, would you want the listing if you got it? Sounds like you did, and that's super. Congratulations!K

September 30, 2010 01:08 AM
Rainmaker
1,442,234
Lawrence "Larry" & Sheila Agranoff. Call 631-805-4400 (c)
Long Island Condo & Home Sale Specialists
Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803

You had to overcome some obstacles...starting with a 7:30 am appointment, but with the homeowner's assoicate referring you, you walked in with a plus in your corner already...nice job!

September 30, 2010 07:31 AM
Rainmaker
191,879
Laura Coffey
ReMax of Santa Clarita
REMAX Santa Clarita Real Estate and Homes

I'm impressed how you handled the appointment and.... all these comments.

September 30, 2010 05:21 PM
Rainmaker
186,335
Claude Labbe
Realty for Your Busy Life
Real Living | At Home

How about the reverse problem? I have a friend selling her parents home in NJ. She's a people person, and just loves loves loves people.

When she told me about selling, she said there was a realtor who'd been sending emails for years, though she suspected it was automated.  She felt loyalty to the agent, though had never had a face/face.  My suggesstion was that she/parents interview 3 agents.

She called this week, they have. She was amazed at how different people were.  She loves them all, doesn't know who to go with.

So, while some don't like realtors, some people do love realtors.

Congrats on your preentation & success.

October 01, 2010 12:08 AM
Rainmaker
132,587
Liane Thomas - Corona & Riverside Real Estate
Bringing you Home!
The Jet Team, Keller Williams Realty, Corona Real Estate

Great job! I love short listing appointments that get right to the point. Congrats on your new listing!

October 01, 2010 01:30 PM
Rainer
85,833
Brenda Hughes
Home Staging & Re-Design Southern IN, KY
Evansville Home Staging & Re-Design

Good job, you give a very good example of being organized and prepared for your meeting with client.  So many people are just bluffing their way thru and don't have all the information and facts together they need for their meeting.  You showed your client you were a professional and knew what you were doing!

In my business I have the biggest challenge helping agents to understand the need to hire a Professional Stager (like me:)) I make sure that they and the home owner haven't missed something in preparing the home for sell.  Why take a chance of missing something that could cost the sell of the home to take longer and potentially have to lower the price of the home.

October 02, 2010 12:25 AM
Rainmaker
261,430
Wayne B. Pruner
Tigard Oregon Homes for Sale, Realtor, GRI
Oregon First

15 minutes and out the door! Wow! I wish mine were that fast. Good for you!

October 16, 2010 11:37 PM
Rainmaker
301,566
Margaret C. Taylor
St Marys/Calvert/Charles MD Real Estate Agent
Century 21 New Millennium MD

Congratulations you deserve it.  it sounds like the sellers are lucky to have you working for them.  Margaret C.

November 22, 2010 01:14 PM
Show All Comments
Ambassador
1,245,262

Norma Toering

Palos Verdes Homes in Los Angeles Area
Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the clip to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information

I am a California real estate Broker-owner. Tune in for Best Buys in Palos Verdes; Market Updates; Buy & Sell Signals; Advice to Buyers & Sellers and other real estate related topics of interest. Updates will be posted on all four cities on the Palos Verdes Peninsula, PV School District and other happenings on The Hill.

South Bay Los Angeles cities I sell real estate in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach.

  • Google+
  • \"Follow

    \"Toering

    \"Subscribe

    \"Search

    \"Norma

    \"Norma

    \"PalosVerdesLifestyle

    \"MovingCosts

    \"Palos

    " style="overflow:hidden;" seamless scrolling="no" id="custom-widget-content" onload="resizeIframe()">Your browser does not support iframe.