You Have References From Your Potential Realtor....But You Don't Know What To Ask?

By
Real Estate Broker with HOM Sotheby's Intl Realty, 949-510-2395 DRE# 01494165

You Have References From Your Potential Realtor....But You Don't Know What To Ask?

Let's face it....if you knew everything that could go wrong/right with a real estate transaction, and how to handle it, you wouldn't need a Realtor®. You are considering a real estate professional for that very reason...to handle it for you. You need someone you can trust and want to do your due diligence to make sure that you are making the right decision. So, you've asked for references.

Of course no one gives out negative references (actually, I do) so you expect to make a phone call and hear "she did a great job." If all you do is ask "did you like working with blank?" then that is what you are going to hear back. So...since you do not work in real estate how do you know WHAT to ask to get to the real value of the agent you are considering? Here are some ideas to get you started...then see where the conversation goes from there.

1) Did the agent return phone calls/emails promptly? was she available when you needed her or had questions? did she provide researched answers?

2) Do you feel you got all the information you needed to make good decisions? Did you ever feel pushed into making a decision that you later questioned?

3) How do you feel the agent interacted with other professionals involved in the transaction....such as lenders, escrow, other agents, other principals?

4) Were there any problems with the escrow? Do you feel your agent knew how to handle these problems and did so in a timely manner? Were they resolved in a way you felt appropriate?

5) Did you feel you had just as much....or even more....attention from your agent after the contract was signed as you did before? Did you feel you could reach your agent at any time and that she would take care of issues for you?

These are the questions which lead to conversations. They allow the reference to really reflect upon the transaction and how it was handled "in the moment." The good news? They clearly feel that it was a good experience after the fact, but I like the prospect to understand what sorts of things come up in an average (is there such a thing anymore?) real estate transaction.....and that they can count on me to take care of them. I think that's the real worth of an agent.

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KAREN FIDDLER
Dre no. 01494165
Broker/Associate
HÔM SOTHEBY'S INTERNATIONAL REALTY
M 949.510.2395
KarenpFiddler@gmail.com
 

 

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Re-Bloggged 4 times:

Re-Blogged By Re-Blogged At
  1. Dawn Maloney 12/04/2010 09:02 AM
  2. M.C. Dwyer 12/04/2010 02:42 PM
  3. Susan Emo 12/04/2010 10:36 PM
  4. Ed Silva 12/14/2010 11:22 AM
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Topic:
Home Buying
Location:
California Orange County Mission Viejo Mission Viejo
Groups:
Almost Anything Goes
BananaTude
Be The Best In Your Field
Mentors: Agents Helping Agents
Tags:
a bad reference
references
questions for a realtor reference
what to ask a reference for realtor
orange county realtor
mission viejo realtor

Comments 32 New Comment

Ambassador
1,434,689
Ed Silva
CDPE, GRI, ABR, Real Estate Agent
RE/MAX Professionals, CT 203-206-0754

Karen, for so many people it's their largest purchase, and they will trust their money to someone that helped a cousin even though the cousin complained all the time about them. There is so much information available online to help the consumer find a house but very little to help them find a qualified agent.

December 04, 2010 09:23 PM
Ambassador
1,516,895
Christine Donovan
Broker/Attorney 800-610-7253 DRE01267479 - Costa M
Donovan Blatt Realty

I think you're right.  These types of questions will actually lead to a conversation rather than yes or no answers.

 

Orange County Homes

December 04, 2010 11:27 PM
Anonymous #30
Anonymous
Anonymous

Great post.  Makes me be a little introspective.  I need to ask myself how my clients would answer these questions on a DAILY basis.  Hmmm...

December 04, 2010 11:33 PM
Ambassador
779,822
Susan Emo
Kingston and the 1000 Islands Area
Sotheby's International Realty Canada - Brokerage

Karen -  There are times when people don't know what they don't know and this post has filled in the blanks nicely.  I have re-blogged it too!

December 05, 2010 09:55 AM
Rainmaker
314,400
Dave Halpern
Louisville Short Sale Expert
Keller Williams Realty Louisville East (502) 664-7827

Karen,

Great list of questions. An additional question I would ask "Did the Realtor genuinely care about the client?".

That can't be faked and is the driving force of high performance on behalf of the client.

December 10, 2010 12:19 AM
Rainmaker
945,288

Karen Fiddler, Broker/Realtor

(949)510-2395
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Additional Information

A Southern California Coastal agent's perspective on real estate and other things that interest me!

Author Bio: Karen Fiddler has been a Realtor for...