I Hate Saying No, But Sometimes I Must

By
Real Estate Broker/Owner with J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY

The call came in at 11am this morning, and it was a buyer one of my agents has been working with the past few weekends. They are looking for a home, and that is our favorite kind of client. They had a list if beautiful homes in Southern Westchester for sale they wanted to see. 

Unfortunately, I couldn't help them this day. I had to offer a raincheck. The reason? Weekends are our busy days in this business, and Saturdays and Sundays get filled pretty fast. If you don't have yourself in the schedule by Friday, I can't promise that I can make time for you on a weekend day. Most people are off on the weekends, and because of that, we in the real estate biz are "on." That's the way it is, and if you don't work weekends in this business, you are losing business. Clients and customers need us at these times.  

But Sunday at 11am is too late for me to make time sometimes-like today. I tried- My agent was already booked, I was booked, and everyone else in the firm I called had other clients scheduled. We couldn't honor the request. And that is a bummer! Had we known Friday they'd be in. 

In my book, anyone who is looking for a house in December is a serious buyer whom we take seriously. I love December business. We just need more notice, and we'll go to the mat for our buyers! 

You can search for a home 24/7 in your pajamas just by registering for a free Listingbook account

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  1. John Elwell 12/05/2010 01:41 PM
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Topic:
Home Buying
Groups:
40 Somethings
Bartender, Make it a Double
Independent Brokerages
Running a Brokerage
Westchester County
Tags:
home buying
scheduling

Comments 52 New Comment

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Show All Comments
Rainmaker
680,221
Ruthmarie Hicks
Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605

I actually touch base with people I am working with around Wednesday - so I can set things up.   I do this because if I don't, that's when conflicts occur.  It doesn't always work out the way I expect, but it drills into their heads that I can't just run out the door.  Even if there isn't a conflict with another client, you have to set the appointments up and the more lead time you have - the more likely you are to gain access.

December 05, 2010 08:17 PM
Rainmaker
506,095
Patricia Aulson
Realtor - Portsmouth NH Homes-Hampton NH Homes
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate

We shouldn't feel upset about saying "no" when it's justified.  Why do we carry a guilt trip...???   No   remember the word.

Patricia/Seacoast NH & ME

December 05, 2010 08:22 PM
Ambassador
1,529,256
Gary Woltal
Assoc. Broker Realtor SFR Dallas Ft. Worth
Keller Williams Realty

Philip, NO is a powerful word and has to be used for a variety of reasons. Do not guilt yourself. This is just business.

December 05, 2010 09:30 PM
Rainmaker
949,441
Greg Nino
Houston, Texas
RE/MAX Compass, formerly RE/MAX WHP

lol.. I love your pajama reference. Great feature, as always.

December 05, 2010 09:39 PM
Rainer
222,621
Geoff ONeill
John L. Scott Medford

Glad to hear you are busy every weekend.  Sounds like you need to recruit some additional help.

December 05, 2010 10:11 PM
Rainmaker
123,638
Iran Watson
Marietta Real Estate Agent - Photographer
Georgia Elite Realty

That sounds like a good problem to have actually.  You would think that most people would not be put off by a professional not being able to assist them on such short notice.  I guess it never hurts to ask...  I just hope they respect your time and give you another opprotunity when there could be better planning involved.

December 05, 2010 10:25 PM
Rainmaker
103,346
Robert Slick
NRBA, RDCPro, Trident/CCAR MLS
Beach and River Homes

Maybe it's time to add another buyer's agent?

December 05, 2010 10:32 PM
Rainmaker
267,547
Tamara Inzunza
Homes for Sale In Alexandria VA & South County
RE/MAX Executives / www.MovingToNova.com / 703-623-8759

You said it.  I have learned to explain to my buyers during our initial consultation that it's a good idea to plan for weekend showings by Thursday, not even Fridays.  I often get booked for the weekend by Thursday.

December 05, 2010 10:43 PM
Rainmaker
1,324,339
Vickie Nagy
Broker for San Ramon, Danville, Dublin, Pleasanton
Vickie Nagy, Broker Associate Realty ONE Group BMC Associates | BRE#01363932

I let my buyers know early on, if they think they want a weekend appointment, book early in the week. They can always cancel, but if they have limited availability, book the time by Wednesday.

December 05, 2010 10:44 PM
Rainmaker
1,033,076
Joan Whitebook
Consumer Focused Real Estate Services
BHG The Masiello Group

There are certainly times when we must say no.  If handled correctly it give good information to the buyer to plan ahead.

December 05, 2010 10:53 PM
Rainmaker
483,102
Jordon Wheeler
J W Group Real Estate Sales and Service
The Jordon Wheeler Group
This is one of the toughest parts of our business - working the schedule and trying to please everyone. Or not hurting anyone. The team helps but sometimes you that one extra person to make the difference in servicing your client. Good post and best of success to you sir!
December 06, 2010 01:04 AM
Rainer
181,531
Joan Valverde
GRI, CDPE, Colorado Springs, Monument, Black Fores
Synergy Realty Group Inc

This is a good problem to have.... the are calling.  Maybe he will stop to think about his request and realize you would help if you could.  AND consider that if he were your scheduled client you would not abandon him for someone else either.  I hope he will wait for you!

December 06, 2010 01:48 AM
Rainer
116,981
Robin Risley
CRS, GRI, Principal Broker
Kamali Sotheby's International Realty

We live in a resort community, Cannon Beach, Oregon, and are most busy on weekends and holidays. The good part is that we don't work at night because buyers are here  to enjoy our beautiful town.

 I have a partner and so we can juggle our schedules to meet most buyers needs. Our biggest challenge is that some homes are used as short term rentals and can be booked at a moments notice.

My only suggestion is to find someone to pitch-hit for you.

I agree December buyers are usually serious.

December 06, 2010 01:50 AM
Rainer
88,202
Michael Simcock
Elk Grove, CA Realtor 916 425-1084
Coldwell Banker (Elk Grove, CA)

There are only 24 hours in the day. Sounds like your team has a good relationship with them so I bet they understand.

If it is a home they really want to see, they will work with your team to get in and see it.

December 06, 2010 02:02 AM
Rainmaker
487,038
Lorraine or Loretta Kratz
Certified Negotiation Consultants
Crescent Moon Realty, Inc. & Land N Sea Auctions.

I have read most of the comments and several are very salient with interesting answers/responses. I find that when I read about agents running out to meet with a person that calls & expects that agent to  show property, without  being properly qualified -- I question that agents, having the right training.

I would not want my agents, nor myself to jump through hoops for a up call without getting a buyers vital stats and having proof that this person can purchase a home, sign a buyers brokers agreement etc, So,if that mean saying no to a maybe then so be it.

December 06, 2010 08:53 AM
Rainmaker
444,038
Gay E. Rosen
Honest, Hardworking and always Professional!
Houlihan Lawrence

Hi Phil: They do not understand - happened to me last week... a client was ging to let me know by 4:30 the time she was available the following morning.... Based on the offices closing,. I had to make appointments... They think we work all hours and appointments are easy to make.. Not so! Nice post. Gay

December 06, 2010 09:02 AM
Rainmaker
170,733
Dan Jasmer
Changing the way you look at real estate
J Wood Realty

It's difficult for some clients to understand that we have other clients to service.   They also don't realize that it sometimes takes up to 48 hours to schedule showings due to listing agent, tenant, etc.  Glad you are keeping busy and hope they take your rain check!

December 06, 2010 03:41 PM
Rainer
239,373
Justin Dibbs
REALTOR® - Ashburn Virginia Homes for Sale
United Real Estate

I love it even more when you contact your buyers on Wednesday or Thursday with a reminder that the weekend time slots are filling up if they would like to go see homes.  Then they still call on Saturday afternoon.  Oh well...

December 06, 2010 10:04 PM
Rainmaker
336,015
Karen Feltman
Relocation Specialist
Cedar Rapids/Iowa City, IA Skogman Realty

I think that I do a good job of going over this exact reasoning at the buyer consultation.  That way they understand that my time is valuable and weekends are set up in advance.  Sometimes it is better to say no than to try to squeeze something into an already booked schedule and make you late for a client that played by the rules. Good for you that you are so busy!

December 07, 2010 10:17 PM
Rainmaker
355,312
Scott Hayes
Realty Austin, Broker Associate
(512) 786-8300

Phil

 

I agree with your sentiment about December buyers. What do they sell about the NFL, December isn't for pretenders or something like that.

December 10, 2010 12:14 AM
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Rainmaker
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J. Philip Faranda

Broker-Owner
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\"'\" There is no doubt in my mind that the house would still be on the market if it wasn't for Phil's proactive efforts. \"'\"
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by drmoi
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\"'\" Phil was very responsive to our requests; he was very professional and respectful; he always gave us his honest opinion on the questions we asked. ... more \"'\"
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by junglegirlnyc
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\"'\" Phil is a very honorable and respectful realtor. He has gone way above and beyond the call of duty for me not only once, but twice. He helped sell ... more \"'\"
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