I Hate Saying No, But Sometimes I Must

By
Real Estate Broker Owner with J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY

The call came in at 11am this morning, and it was a buyer one of my agents has been working with the past few weekends. They are looking for a home, and that is our favorite kind of client. They had a list if beautiful homes in Southern Westchester for sale they wanted to see. 

Unfortunately, I couldn't help them this day. I had to offer a raincheck. The reason? Weekends are our busy days in this business, and Saturdays and Sundays get filled pretty fast. If you don't have yourself in the schedule by Friday, I can't promise that I can make time for you on a weekend day. Most people are off on the weekends, and because of that, we in the real estate biz are "on." That's the way it is, and if you don't work weekends in this business, you are losing business. Clients and customers need us at these times.  

But Sunday at 11am is too late for me to make time sometimes-like today. I tried- My agent was already booked, I was booked, and everyone else in the firm I called had other clients scheduled. We couldn't honor the request. And that is a bummer! Had we known Friday they'd be in. 

In my book, anyone who is looking for a house in December is a serious buyer whom we take seriously. I love December business. We just need more notice, and we'll go to the mat for our buyers! 

You can search for a home 24/7 in your pajamas just by registering for a free Listingbook account

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  1. John Elwell 12/05/2010 01:41 PM
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Topic:
Home Buying
Groups:
40 Somethings
Bartender, Make it a Double
Independent Brokerages
Running a Brokerage
Westchester County
Tags:
home buying
scheduling

Comments 52 New Comment

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Rainmaker
434,096
Gay E. Rosen
Honest, Hardworking and always Professional!
Houlihan Lawrence

Hi Phil: They do not understand - happened to me last week... a client was ging to let me know by 4:30 the time she was available the following morning.... Based on the offices closing,. I had to make appointments... They think we work all hours and appointments are easy to make.. Not so! Nice post. Gay

December 06, 2010 09:02 AM
Rainmaker
165,134
Dan Jasmer
Changing the way you look at real estate
J Wood Realty

It's difficult for some clients to understand that we have other clients to service.   They also don't realize that it sometimes takes up to 48 hours to schedule showings due to listing agent, tenant, etc.  Glad you are keeping busy and hope they take your rain check!

December 06, 2010 03:41 PM
Rainer
238,873
Justin Dibbs
REALTOR® - Ashburn Virginia Homes for Sale
United Real Estate

I love it even more when you contact your buyers on Wednesday or Thursday with a reminder that the weekend time slots are filling up if they would like to go see homes.  Then they still call on Saturday afternoon.  Oh well...

December 06, 2010 10:04 PM
Rainmaker
315,664
Karen Feltman
Relocation Specialist
Cedar Rapids/Iowa City, IA Skogman Realty

I think that I do a good job of going over this exact reasoning at the buyer consultation.  That way they understand that my time is valuable and weekends are set up in advance.  Sometimes it is better to say no than to try to squeeze something into an already booked schedule and make you late for a client that played by the rules. Good for you that you are so busy!

December 07, 2010 10:17 PM
Rainmaker
351,904
Scott Hayes
Realty Austin, Broker Associate
(512) 786-8300

Phil

 

I agree with your sentiment about December buyers. What do they sell about the NFL, December isn't for pretenders or something like that.

December 10, 2010 12:14 AM
Anonymous
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Rainmaker
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J. Philip Faranda

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Additional Information

Phil Faranda is broker and owner of J. Philip Real Estate LLC in Briarcliff Manor, NY. Since founding the firm as a sole practitioner in late 2005, the team has grown to over 30 agents & closed 350+ transactions valued at $140 million. He is in his 4th term as Vice President of the HGMLS. This blog commentary is geared toward consumers and industry colleagues alike. You can reach him at (914) 723-8900.
Warning: *Sarcasm and irony advisory at all times.*



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