See The World Through The Eyes of Your Customers

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Education & Training with Ludwig & Associates

    

Motivational Power Quote

See The World Through The Eyes of Your Customers

"The golden rule for every business man is this:

Put yourself in your customers place."

Orison Swett Marden, American Writer

    

As I see it. . . . . . . .

See the world though the eyes of your customers    

When we put ourselves into the customers place we see the world through the eyes of our customers.  

By seeing the world through our customer's eyes, we gain insight to the way the customer thinks their true motivation and their needs. As a result we gather invaluable information about our customers and we are better able to service their needs.  

As you see the world through the eyes of your customers you create a strong business relationship with the customer one where we create the bond of rapport. That rapport grows to where the customers have confidence in us and they trust as a person.  

Our rapport with becomes the foundation our relationship with the customer.  

What starts out as building a relationship with our customers with the philosophy to see the world though the eyes of your customers, grows into a successful business relationship.     

©2010 Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

 

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Victor Zuniga 12/15/2010 05:05 PM
  2. Stanley Stepak 12/17/2010 09:52 AM
Topic:
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POSITIVE ATTITUDE for the Weary Soul
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Show All Comments
Rainer
30,113
Phil & Celeste Pafford
PaffordHomes.com, Corona CA - Corona, CA
Corona Short Sale Broker

I guess I think back to when we were looking for our home.  Unfortunately, we had a "horrible" agent at the time, and I learned what "not" to do!  ;-)

Dec 15, 2010 12:03 PM #7
Rainmaker
343,178
Catherine Ulrey
Keller Williams Realty Portland Premiere - Salem, OR
Equestrian and Acreage Property Specialist

I never had the opportunity to have an agent when I bought and sold, (to be able to learn from) because I was already licensed and handled my own.  Maybe I should go buy a house with someone else so I can see how they operate!

Dec 15, 2010 12:09 PM #8
Rainmaker
451,192
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904

LOU- great advice.  I think we are always evolving and changing. That can be an asset.

Dec 15, 2010 12:22 PM #9
Anonymous
Anonymous
Anonymous

Great advice.  It's something I like to believe I do automatically, but this is a good reminder.  Thank you for the post.

Dec 15, 2010 12:29 PM #10
Rainer
136,154
Brent & Deb Wells
RE/MAX Four Corners - Prosper, TX
Your Collin County Realtors

Lou,

I agree, its all about perspective. You have a heart for service or you don't.

-Brent

Dec 15, 2010 01:17 PM #11
Rainer
27,261
Britney Elizondo
Keller Williams Realty - Dallas, TX
Your Dallas Home Buying Specialist :: 940.453.5308

Great blog!! I think this is why it's so important to do the buyer consultation before putting your client in your car and showing them a million houses.  It allows you to truly get to know your customer and have a true understanding of not only what they're looking for, but why, when and how.

Dec 15, 2010 01:54 PM #12
Rainmaker
159,051
Angelica Blatt
DeLuca Real Estate - Monterey, CA
Selling the Monterey Peninsula over 15 years!

This is one of the first things that I learned being a Realtor and dealing with clients. Thank you for yor blog.

Dec 15, 2010 04:04 PM #13
Rainer
19,786
Jeremy Gryvatz
RealWorks Residential Brokerage - Manalapan, NJ

That is very true. Sometimes I am thankful that I am in my own shoes and not in the clients! sometimes even a brief moment in their shoes can be a lifetime.

Dec 15, 2010 05:17 PM #14
Rainmaker
279,738
Gail C. Harris
Resource Network, LLC SFR, AHWD, ACRE, SMAR Board Director - Chesapeake Beach, MD
Reach the BEACH with Gail C. Harris (cell: 703.868

My motto, Lou, is the customer is always right!  I learned that years ago and it has served me well. :) Gail Harris

Dec 15, 2010 06:25 PM #15
Rainmaker
279,738
Gail C. Harris
Resource Network, LLC SFR, AHWD, ACRE, SMAR Board Director - Chesapeake Beach, MD
Reach the BEACH with Gail C. Harris (cell: 703.868

My motto, Lou, is the customer is always right!  I learned that years ago and it has served me well. :) Gail Harris

Dec 15, 2010 06:25 PM #16
Ambassador
1,558,156
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 800-610-7253 DRE01267479 - Costa M

It is important to look at life from other people's viewpoints.  We learn a lot from it, and can also better help our clients.

Dec 15, 2010 08:30 PM #17
Ambassador
1,943,557
Steve Hoffacker
Hoffacker Associates LLC - West Palm Beach, FL
New Home Sales Trainer/Coach, Sales Books Author

Lou,

Congratulations on the feature. This was the motto of JC Penney when he founded his stores. :)

Steve

Dec 15, 2010 10:58 PM #18
Rainmaker
433,018
Stanley Stepak
Howard Hanna Gold- Avon Lake, OH - Avon Lake, OH
Realtor - Avon Lake, Avon, Bay Village, Westlake,

Such a great point here. The only way you can sell is position yourself as the buyer and you will know what directions you need to make.  You want to sell that home quickly think like a buyer.

Dec 15, 2010 11:02 PM #19
Ambassador
1,207,013
Tammie White
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net - Franklin, TN
Franklin TN, South of Nashville

Trust is the key to success. If our clients don't trust us, they shouldn't use us.

Dec 15, 2010 11:50 PM #20
Ambassador
1,542,346
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Lou, congrats on another great feature post. Walking in those others shoes is invaluable to see it from their perspective...

Dec 16, 2010 12:13 AM #21
Rainmaker
453,776
Chandler Real Estate Liz Harris, MBA
Liz Harris Realty - Chandler, AZ
#ChandlerRealEstateAgent

I tend to do this all too often!  I am such an empathic individual! 

Dec 16, 2010 12:34 AM #22
Rainmaker
647,233
Barbara Hensley
RE/MAX Properties - Rockwall, TX
Homes for Sale in Rockwall County, Texas

Congrats on the feature!  This is excellent advise.

Dec 16, 2010 08:53 AM #23
Rainer
49,301
Mark Quaintance
Windermere Real Estate - Utah - Draper, UT

Great Advice and it is always good to be on the move and ready to evolve

Dec 16, 2010 01:26 PM #24
Rainmaker
315,340
Dave Halpern
Keller Williams Realty Louisville East (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

Very profound and true statement. That attitude should be internalized and should shine through in everything we do.

Dec 17, 2010 10:14 AM #25
Rainmaker
205,571
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY

Great advice.  Congrats on the feature.

What's that old saying!  Treat others as you would have them treat you!  A great rule of life.

Dec 30, 2010 01:36 PM #26
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Rainmaker
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Lou Ludwig

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