Stellar Customer Service is Key

By
Real Estate Agent with Florida Luxury Realty SL2337465

I have always believed that without customers you have no business.  Without Customer Service you have no Customers.  Your Customer Service is a Good Barometer of your Integrity and Character.  Yesterday evening around 5:30pm while I was having dinner with my Mom my phone rang.  The ringtone told me it was a customer or a lead.  I love designated ring tones just for this reason.  A few seconds later I heard Peter Griffin laugh which told me I had a voicemail.  (If you do not know who Peter Griffin is it is ok)

I finished my dinner and checked my phone.  It was a buyer I sold a listing to that we closed in December.  I called her back immediatly.  She recieved a letter from the county stating that there was an error in the legal discription on the deed and for tax assesment purposes the home would remain in the sellers name and all notices would be sent in care of the grantees.

She was Freaking Out thinking she didnt own the home she just bought.  I explained to her what the letter meant and that I would handel it from here.  This morning I callled the title company, sent them over a pdf of the letter which the buyer sent me and told them what the story was.  They are taking care of it and it should be resolved by Monday.

I called the buyer and told her I took care of it and she said "Thanks Mike, I knew If I called you it would get taken care of quickly and correctly"  I feel that every customer of mine is in a lifetime relationship with me.  I am always here for them and always will be.  If customers are not calling you years after you helped them there is something wrong with either your customer service or your contact management system.

Honesty - Integrity - Commitment 

Albert Einstein once said "Try not to become a man of Success, but a Man of Value" 

Have a Great Weekend!!

 

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Rainmaker
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David Beckham
Keller Williams Realty Cenla Partners - Alexandria, LA
Your Louisiana Real Estate Connection

Mike great post. I 100% agree with you. Customer service is key to a successful career in real estate. Good Luck for 2011.

Jan 14, 2011 11:13 AM #1
Rainmaker
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Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
PasadenaCA Real Estate Representation 818.516.4393

Hi Mike --- that is the way to handle it.  Your client might have been upset when she contacted you but our job as a professional is to take care of it -- you certainly rose to the occasion.

Feb 18, 2011 01:26 AM #2
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Rainmaker
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Michael J. Gallo

Florida Luxury Realty - Gulf Home Sales Team
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