Wrote a post yesterday about simple tips for making a decision. I made a decision to have glass removed from my finger..followed through with it and was nervous and uncertain the entire time. After the procedure was over and the pain set in - a little regret wondering if I could have just lived with that piece of glass.
Fat-fingering the key board as I type - please ignore any typos I overlooked. This got me to thinking that these are similar feelings, thoughts and emotions others go through after they have made a hard decision. Could be about anything - but I will pick home buyers as an example.
They decide on a house. Nervous to make the offer.
The wait for the response to offer. Uncertain what will happen.
Offer is accepted. Let the "procedure begin.
Inspection, underwriting, etc., it's over - now they wait to close. Did they buy the right house? Will anything else happen before close?
How can you help clients manage the aftermath of making a hard decision?
#1) BE THERE FOR THEM AND BE THE SUPPORT AND SOUNDING BOARD THEY WILL NEED!
Have them write down all their concerns, fears, questions, etc. Meet with them and address and answer each one of the issues.
Tell them, "No question is a silly question." Let them know they can call you and ask about anything.
Re-focus them with questions of your own - ask them about things they want to do with the home once they move in.
Tell them, "This too shall pass" and once it's over they will see that their decision was the right decision for them. Remember, it is hard to see this when you are going through something.
Finally, if possible and it's not inconvenient, take them to the house during the waiting process. Most buyers drive by and look at the outside constantly - so you might as well be their shining star and let them in it! It helps get them excited about the future instead of worrying about the decision they just made.