Don't Be So Rigid You Might Burst Your Own Balloon.

By
Real Estate Broker Owner with KGC Properties LLC, Tucson Property Management & Real Estate

The home next door is up for sale.  Open house.  Real estate agent has signs all over, ties ribbons around the trees, sandwich boards around the front yard with arrows pointing inside and ... has balloons. 

Balloons all over - the street signs, the front door - a child would think there is a birthday party happening in the house.  Well at least mine does!

I see the agent outside strolling around the front yard so I go over to say hi.  A few minutes later, a car pulls up and out jumps a family - with twin little girls. 

Now tell me - what do little kids do when they see balloons?  When mine was little like that, if she got a balloon she thought she struck gold - her world was complete and she wanted nothing more if someone gave her a balloon. Simple happiness.

The girls go running for the balloons while screaming, "I'd like the pink one - no the red -- Mommy could we pick two balloons?"

As they jumped up and down to reach the balloons, real estate agent, grimacing and gritting her teeth, "I'm sorry little girls, you can't have any balloons, they are for the open house - come along let's all go inside."

Hello?  They are four years old.  What do they know about open houses?  Not to mention, any kid that sees a bunch of balloons thinks they are either in Applebee's where they get free balloons, or they are headed to a birthday party with cake. And balloons?  They are cheap - it's not like it's going to break the money bank and besides, what on earth is she planning to do with them after the open house? 

I can't stand to see a bummed out kid especially when it's simple to make them happy. So I go inside, blow up several balloons of various colors for each of the girls and attach strings of curly ribbons. 

I wait for the family to leave.  I hand each of the girls the balloons.  I giggle and jump up and down with them while mom and dad laugh.   The girls think they struck gold and mom gives me a hug (because I've been there and know they were going to have to find balloons before the end of the day!).   I hand Mom my business card and wave to the agent!

 

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Buying or selling Tucson real estate, Mt Lemmon, Tucson bank-owned homes, Tucson rental homes, or Tucson lease option homes? Visit www.KGCPropertiesLLC.com .

                                                 

 

This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: KGCProperties@gmail.com .

 

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Tags:
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Comments 18 New Comment

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Ambassador
1,392,647
Tammy Lankford
Your Lake Sinclair Expert (706-485-9668)
Lane Realty

I think Know I just love you Gabby.  You give my kind of care to clients and families. 

January 31, 2011 11:20 PM
Ambassador
1,517,682
Christine Donovan
Broker/Attorney 800-610-7253 DRE01267479 - Costa M
Donovan Blatt Realty

Gabrielle - Those girls are lucky you had a helium tank.  I know the exact feeling those parents had.

February 01, 2011 02:16 AM
Ambassador
715,019
Mike Jones
Mike Jones NMLS 223495
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171)

Gab,

I had missed this one.  You rock!  Today, you're my favorite blogger.

Mike in Tucson

February 04, 2011 10:38 AM
Rainmaker
998,531
Joan Whitebook
Consumer Focused Real Estate Services
BHG The Masiello Group

This is a good example of bad/good customer service.  I always bring extra balloons to the open house because even "big" kids like them! 

February 12, 2011 08:20 PM
Rainer
332,837
Paul Gapski
619-504-8999,#1 Resource SD Relo
Berkshire Hathaway / Prudential Ca Realty

Yes I pass out baloons too. kids love them and you become a hit with the parents too.

February 27, 2011 10:59 AM
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Rainmaker
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Gabrielle Kamahele Rhind

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