Do you have a Brand? Does Anyone Else Know But You?

By
Services for Real Estate Pros with ActiveRain

the term branding came from branding your cattleI've been thinking about branding a lot lately. One of my main focuses for 2011 is increasing the number of sign ups we get to ActiveRain on a daily basis. In doing that, we have to think about how we brand our company in the advertising we do to target new members. But more recently, I wrote a blog post about using community events to drive traffic to your blog. Wanda made a comment that she always gets calls about the events she writes about, but she needs to get better at converting those calls to leads.

It got me thinking. I don't think converting calls about community events to leads is going to be very effective. Even with a great script you probably won't convert more than about 1 in 50 calls to a prospect (although I would love someone to prove me wrong as I just grabbed that number out of the air). My answer to her led me to this blog post about branding. Go read my answer real quick. Now that you've read that.......

How many of you have a brand?

Wikipedia defines a brand as: the identity of a specific product, service, or business. A brand can take many forms, including a name, sign, symbol, color combination or slogan. 

At the earlier RainCamps in 2010, we did a small segment on branding. One of the examples Ben used is of a guy in his market, Bellingham Washington that uses a picture of the back of his head, and his slogan is something like "Let's get together face to face". Everything he does, his business cards, his website, his blogs, his Facebook Fan page, everything, uses this consistent message and theme. A picture of the back of his head, and the slogan 'Let's get together face to face". It sticks out. It's different, people will remember it (although he probably doesn't get too many people walking up to him at local events and saying 'Hey, you are the back of the head guy'........).

As I try to think of some of the brands our members have developed, I have a heck of a time having many of them pop into my head. I've asked quite a few other people also and not many names immediately pop to mind. You can probably think of someone in your own market, and I'll bet they do a fair amount of business.  Is it because I see so many similar ones every day that they all blend together? That probably has something to do with it, but that's a challenge you are facing when trying to differentiate yourself in the minds of consumers, so that's not a good reason.

You know who sticks out to me? Anna Banana. I can't even spell her last name off the top of my head, (Kruchten, but I had to look it up). But it doesn't matter, I identify with her brand. Most of the stuff she does online incorporates that brand in some way. In getting ready to write this post, I called Anna and we chatted about her brand. It was a decision she made in 1993, about five years after she had been in the business. After a challenge from her real esate coach, she created a brand to bring out her fun side. By her own admission, she was a little too serious at that point in her business. She tells me after 6 months, she saw an increase in her business and the brand became an integral part of how consumers identified with her. In the last two years, she has scaled back on the brand, because her market is not a lot of fun these days, and she doesn't think consumers who are in the middle of foreclosure or doing a short sale on their home are interested in the fun side of real estate. But it has not been completely removed from her marketing. She still has Anna 'Banana' on most of her online marketing and she still has consumers, and agents in her market who identify with that brand. When she was fully utilizing her brand (it was the name of her company at the time) it completely enveloped every part of her marketing. Her business cards reflected it, she (or someone from her company) would wear the banana costume to community events, the brand permeated all of her marketing efforts.

So back to the question I posed earlier........Do you have a brand? Or maybe the more important question is, does anyone else know you have a brand?

In a day and age where the majority of people go online for answers to every question they have, to me, a successful real estate brand would be something that crosses easily from online to in person. In my answer to Wanda's question, I used the example of someone using all pink. Pink business cards, pink outfits, pink signs, pink blog header, pink website, pink, pink, pink because that would translate easy from online to in person. It could be brown for all I care. It could be checkered, it could be white. It doesn't matter what it is......all that matters is that it is memorable, or as Seth Godin would say, a purple cow.

Looking at the definition, we would want the brand to be the identity of our business. So a good slogan would help. How about 'All of the Passion, None of the Aggression'. The color pink has all kinds of associations that we could use to build our slogan and develop our brand. You could donate 5% of your commissions to breast cancer awareness. You could always give your clients a closing gift of pink tulips. You could make a gift package that included pepto-bismol for your short sale clients. I'm about the furthest thing you can get from a brand expert, so these ideas are just off the top of my head, but you get the idea, right? You would be creating a brand, that people could identify with.

The reason I'm using a color, is because it translates very well from online to in person. If my brand was pink, and 1400 people looked at my blog post about a local event, many of whom would probably be attending said event, it makes sense that when they get there, they are able to easily pick me out from the other 10 agents that may be there working the crowd and networking. I want them to say to me "Hey, you are the 'Pink' guy.....thanks for writing that blog post about this event, we thought it was next weekend."

If your brand is 'Your REALTOR® for life', it might be time to take a closer look at how you brand your business.........because it's not memorable.

Do you have a brand? More important, can anyone remember it? If not, you might want to start thinking about this. We have some cool stuff in store to help a few lucky people get a brand designed and launched and if you have a great idea, it could be you......

Posted by

Bob Stewart
ActiveRain Ambassador

 

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Rainer
90,359
Maya Swamy
Funds Available - Long Beach, CA
Ph.D. Long Beach, CA - fundsavailable.com

Our colors are purple and pink. You inspired me to buy a lot of purple and pink scarves today. They can be worn with my generally neutral wardrove.

Feb 11, 2011 09:02 PM #74
Ambassador
515,920
Cindy Marchant
Keller Williams Indy NE 317-290-7775 www.marchantteam.com - Carmel, IN
"Cindy in Indy" , Realtor, Fishers Real Estate

Does "Cindy in Indy" need any color???

 

Feb 11, 2011 10:54 PM #75
Rainmaker
1,186,427
Steven L. Smith
King of the House Home Inspection, Inc - Bellingham, WA
Bellingham WA Home Inspector

Bob,

I try to make sure that my king of the house name and logo, etc, shows up on all my videos, ads, etc.

Feb 12, 2011 01:41 PM #76
Rainmaker
102,605
Marisa & Demarco Fletcher
Remax Kings Realty - Riverside, CA
The Hunter Group

I learned early on that branding is very important. I finally came up with mine a little while ago, but how do I know that it works well?

Feb 13, 2011 03:10 AM #77
Rainer
104,897
Elizabeth Byrne
Keller Williams Realty - Arlington, VA
Arlington Virginia Real Estate

Thank you for a great blog on branding. I am new to real estate, so I find it extremely difficult to make myself visible in my community. There are several established Realtors with 20+ years of experience. I have spent lots of my time on mailing newsletters and postcards, but getting no response. Now I understand - I need to make all my materials memorable. Branding is an answer to my dilemma. Thank you so much.

Feb 13, 2011 07:04 AM #78
Rainmaker
106,829
Traci Ferguson
San Luis Obispo Realtor & ecoBroker with Patterson Realty - San Luis Obispo, CA
Realtor, EcoBroker, LEED AP

Great topic. "I'm a Realtor that knows homes.", is my brand. My background in Architecture is what I am known for in my community, so my logo and image of a house with a sold sign is all over my letter head, website, marketing and business cards.:) I'm constantly tweeking the ideas. 

website photo

Feb 13, 2011 10:23 AM #79
Anonymous
Anonymous

Such a good topic but oh-so-hard to get that brand that everyone will identify with.

Feb 13, 2011 07:42 PM #80
Rainer
25,201
Mickey McCoy
Coldwell Banker Stuart and Watts - Lewisburg, WV

Bob, this is some thing I really need to think about more seriously.  Thanks for the push.

Feb 13, 2011 09:50 PM #81
Ambassador
420,607
Stacey Smith
Michael Plummer Group - Aliso Viejo, CA
Your Orange County Beach Cities Realtor

Hey Bob... I followed your advice and got a banner at the top of my blogs now.. You can check it out anytime... It looks great... Thanks for the advice.

Feb 14, 2011 12:30 PM #82
Rainer
76,672
Jason M. Keith
WR Starkey Mortgage - Parker, CO
Lending in 5280

This is great advice, thank you.  I've realized I brand the company I'm working with, I need to step out of that a little and make something myself. 

Feb 14, 2011 12:44 PM #83
Rainmaker
129,780
Steve Hall
RE/MAX United - San Marcos, CA
Make the Call to Hankins and Hall

Bob - More great information. My wife and I are a team and we are branded. We also use many different forms of media to get the message out in our area.

"Make the Call to Hankins and Hall"

Feb 14, 2011 01:54 PM #84
Rainer
14,585
Mark Tucker
The Law Office of Mark Tucker - Mesa, AZ

Thank you for the great information. It gives me a lot to aim for. I appreciate your sound advice. 

Feb 15, 2011 12:16 AM #85
Rainmaker
212,255
Jim & Linda Arnold
Coldwell Banker Gundaker-St. Louis, MO - Chesterfield, MO
St. Louis Real Estate Pros - 314-422-2762 - Referrals Welcome!

Since we are a husband wife team, we used our names as our brand.  We incorporate our tag line "Bringing Families Home" with a lighthouse as our logo.  We got married under a lighthouse on the beach.  You don't see too many lighthouses in Missouri so we figured it would be a conversation piece.

                          Jim and Linda Arnold

Feb 15, 2011 11:12 PM #86
Rainmaker
528,501
Ken 360.609.0226 Vancouver Homes for Sales
Ken's Home Team at Keller Williams - Vancouver, WA

WOW, what a great post, I have branded myself andf I working on completeing it.  I use my self and my wife and I have added my cleint into the mix!! with a caption "YOU'RE Part of the TEAM"  I ahev goten may comments on it I roll out my signs next month!

Feb 16, 2011 01:34 AM #87
Rainmaker
379,928
Kerry L Klun
Palm Realty - Satellite Beach, FL
321-626-5868

Bob,

I think you really hit the nail on the head here.  That is what I have been working on big time the past couple of months

Feb 16, 2011 01:47 AM #88
Ambassador
546,605
Peter Pfann @ 1 Percent Realty Victoria, and Pay-Less For Victoria Real Estate Results!
1 PERCENT REALTY, Victoria BC www.1percentrealtyvictoria.com - Victoria, BC
Talk To Peter 250-213-9490 www.pay-lessrealty.com

HI Bob,

It is all about branding, and you and all the comments have made me re-think our brand a bit"

With our last name (Pfann), have always used word play like

Pfanntastic, pfanntom, pfunny, pfannominal, and we will now re-engerize the use of these, as over the past year we started to get aways from it a little bit.

We will re visit some of our ideas and uses and make sure we are consistent in their use.

It is Pfunny, that most agents in our area and many of the testimonials we receive, will use our tag "pfanntastic" all the time, so it is working, and we will continue to improve and add new ones...

hmmmm, I can see a blog post and contest coming up....

Thanks for being the best, "Bob you are our Stewar(t)d to our Blogging Success "

That could be turned into a branding line for you......

Bob, Steward of Your Blogging Sussess

 

Feb 16, 2011 04:22 PM #89
Ambassador
1,598,248
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 800-610-7253 DRE01267479 - Costa M

This is something with which I struggle constantly.  I know it's important and yet have no really clear framework.

Feb 16, 2011 06:54 PM #90
Rainmaker
780,252
Ron Marshall
Marshall Enterprises - Saint Michael, MN
Birdhouse Builder Extraordinaire

Bob, even though I wear many hats...among them working with realtors to do trashouts and some repairs, I am known as the birdhouse guy around these parts....could be worse.  And, at least I am "known" for something!

Feb 17, 2011 07:37 AM #91
Rainmaker
188,020
Christina ONeal
At Home Real Estate Group - Ripon, CA
Realtor - Ripon California

i'm bummed.  I know i don't do a great job at my own branding.  Thanks for the nudge!!! I love your response to Wanda.  I am getting locals to read my blogs about events coming up here but I need to figure out how they will recognize me when they get there.  I do plan to be there & mingle in the crowd.  hmmmm, lots to brainstorm on :)  Thank you Bob.

 

Feb 18, 2011 12:38 PM #92
Ambassador
544,043
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- Concierge Service - Atlanta, GA
Timesaving Strategies for Atlanta Sellers & Buyers

Dear Bob,

I enjoy your posts because it is like listening to you thinking out  loud ...

And you get me to think as well - "at the core of your business, you should be a marketer."

Interesting challenge -  to reflect on branding and orientation while working today.

Have a happy day-
Lynn

Feb 22, 2011 08:34 AM #94
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