Mea Culpa

By
Services for Real Estate Pros
http://actvra.in/4LY

We're (very) aware that ActiveRain has been unreliable over the past few weeks. It's incredibly frustrating when viewing a blog post, leaving a comment, catching up on your Social Blog, or perusing your favorite groups takes minutes, not seconds. It's also frustrating for us — like you, we spend countless hours on ActiveRain, and every instance of downtime means that we've failed to provide a reliable platform for you and your business. We're sorry.

I'm posting this message from my personal blog because my responsibilities at ActiveRain include managing infrastructure and product development. Ultimately, the distribution of our technology resources (programmers, designers, administrators, etc.) falls to me, and it's clear that my efforts have not been focused properly.

Starting today, we're freezing development of new features and products while we work to systematically improve performance and reliability. Your passion and support for the network (even in our darkest hours) has been inspirational, and we're working to reply in turn by fixing our leaky pipes to provide for the very best experience in the "Rain".

close

Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Wallace S. Gibson, CPM 02/01/2011 07:15 PM
  2. Brandon Le 03/27/2011 02:04 AM

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Rainer
22,163
Nicole Fleming
FC Tucker Emge - Henderson, KY

I just started getting the delays.  I thought it was me.  Glad to see it's not, but hope to get it fixed soon.

Feb 02, 2011 08:03 PM #183
Rainer
22,163
Nicole Fleming
FC Tucker Emge - Henderson, KY

I just started getting the delays.  I thought it was me.  Glad to see it's not, but hope to get it fixed soon.

Feb 02, 2011 08:04 PM #184
Rainmaker
254,208
Bruce Brockmeier
Internet Marketing Consultant to REALTORS® - Huntington Beach, CA
Coached By Crouch

Please don't tell Bob Stewart I said this, but I suddenly have a mental image of all the little ActiveRain hamsters trying to run in molasses.  :)

Feb 02, 2011 09:42 PM #185
Ambassador
987,725
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Jorgen - I appreciated this post, and I'm cheering for you to fix any issues that have been causing the slowdowns and errors that we've been experiencing.  :)

Feb 02, 2011 10:57 PM #186
Rainmaker
170,660
Ellen Kippel
Weichert Realtors - Suffern, NY
Realtor Suffern Rockland County NY 914-588-2365

I agree with Chris Olsen.  I, too, was a software developer for many years, and started out at Bell Laboratories.  There must be some scrutiny done do determine what needs to be fixed with the ActiveRain infrastructure.  Response time and reliability are paramount.  All the bells and whistles in the world will not matter, unless we, the users, can get on AR easily and reliably.  Likewise, my real estate blogs on google, which are almost always on page 1, thanks to AR, will be useless if the readers can't get the article to load!  Please assign your brightest and best to this problem and let's see AR roll again!!!!

Feb 02, 2011 11:10 PM #187
Rainmaker
170,660
Ellen Kippel
Weichert Realtors - Suffern, NY
Realtor Suffern Rockland County NY 914-588-2365

I agree with Chris Olsen.  I, too, was a software developer for many years, and started out at Bell Laboratories.  There must be some scrutiny done do determine what needs to be fixed with the ActiveRain infrastructure.  Response time and reliability are paramount.  All the bells and whistles in the world will not matter, unless we, the users, can get on AR easily and reliably.  Likewise, my real estate blogs on google, which are almost always on page 1, thanks to AR, will be useless if the readers can't get the article to load!  Please assign your brightest and best to this problem and let's see AR roll again!!!!

Feb 02, 2011 11:10 PM #188
Ambassador
1,598,248
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 800-610-7253 DRE01267479 - Costa M

Jorgen - Thank you for working on this.  It is frustrating, and I appreciate the fact that it's being addressed.

Feb 02, 2011 11:56 PM #189
Rainmaker
60,592
Muriel Lawty
Keller Williams Downtown Seattle - Seattle, WA

Welllll   It took all day for me to even be able to read your post!

Feb 03, 2011 12:07 AM #190
Rainmaker
997,080
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

Jorgen:  Just wondering what is going on ?  I just went to my Points Summary and also My Comments... and they are now both showing up BACKWARDS.  I tried the same links on others profiles, and they are ALSO BACKWARDS.

I just don't understand.

These were both working just fine before I went to bed... and now they are BACKWARDS.  I click on My Comments... and what pops up ?  The beginning of my My Comments list... which began in August of 2007.

Feb 03, 2011 05:25 AM #191
Rainmaker
157,588
Joel Jadofsky
Keller Williams - homes for sale - Florida - Gulf - Beach - Panama City Beach, FL
One of the Top Realtors in Panama City Beach Area

Thank Heavens

Feb 03, 2011 04:19 PM #192
Rainmaker
284,137
Steven Pahl
Keller Williams Tampa Properties - Tampa, FL
Real Estate Consultant Tampa, FL 813-319-6423

Jorgen,

I am still amazed at what technology allows us to do on computers and the internet.  Certainly there will be trying moments and this is but one.  Some of the comments above are supportive and some sound like little children whining.  I've been an AR member for over two years and this is the first time I have had any major inconvenience in using the site, a pretty good run of up time if you ask me.  You'll get things fixed and life will go on.

I Think I see part of the problem:

 

Mouse in printer

Feb 03, 2011 04:46 PM #193
Rainmaker
985,886
Georgie Hunter
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

Just now I'm getting a strange error message while trying to edit a new blog post.  It says:

this reblog has been tampered with, please cancel the edit (or something like that!)  YIKES. HELP.

Feb 03, 2011 06:27 PM #194
Rainmaker
1,286,270
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I have been frustrated with the situation.  I really appreciate you being so forth coming about it.  Can you e-mail me and let me know about the situation with the reblog that seems to be down.

Feb 03, 2011 08:20 PM #195
Rainmaker
236,637
Judy Klem
Transition Stage LLC - Shelton, CT
Home Staging, Senior Move Management, Fairfield/New Haven counties

Thanks, Jorgen!  It will be great to have a stable and reliable system once more.

You realize you're dealing with serious AR addicts here, don't you?

;-0

Feb 04, 2011 12:31 AM #196
Rainmaker
924,345
Tony Marriott
Haven Express @ Keller Williams Arizona Realty - Scottsdale, AZ
Associate Broker, REALTOR

The update is much appreciated.  Hopefully the features that have been disabled - such as re-blogging - will be restored soon.

Feb 05, 2011 09:35 AM #197
Rainmaker
170,660
Ellen Kippel
Weichert Realtors - Suffern, NY
Realtor Suffern Rockland County NY 914-588-2365

Wow - I am so happy.  Last night you took the servers down and fixed whatever the problem was.  Today AR is fabulous!  My website works well, (www.ellensellsrealestate.com) and signing on to AR is a dream.  Whatever the problem was seems to have been identified and addressed.  I am SO HAPPY and I am sure all the other realtors who depend so much on AR are happy, too.  Thanks Jorgen and thanks to your team of computer professionals.  What was the problem?

Feb 05, 2011 11:09 AM #198
Rainer
86,334
Jamie King
Hoty Enterprises, Inc. - Huron, OH
Sandusky, OH

Ahhhh...integrity...I LIKE that!!!

Feb 06, 2011 11:36 AM #199
Rainmaker
407,675
Karen Monsour
Coldwell Banker Fort Lauderdale Beach - Fort Lauderdale, FL
REALTOR, SSRS - Sells FL Waterfront, Short Sale Expert!

Couldn't get on this weekend...need to fix this quick as the payors will not tolerate this. I'm an oldie, but I'm hearing from the newbies, this is not good.

 

 

Feb 07, 2011 07:42 PM #200
Rainmaker
657,024
Sheila Newton Team -- Anderson & Greenville SC Real Estate
Berkshire Hathaway HomeServices - C. Dan Joyner - Anderson, SC
25 years experience -Residential Real Estate Sales

Feb 14, 2011 09:16 PM #202
Rainmaker
512,081
Dan Edward Phillips
Dan Edward Phillips, Humboldt and Del Norte Counties, CA - Eureka, CA
Humboldt and Del Norte Counties, CA

As 'hind sight' is always better than 'forsight' I am just looking back to look forward.

May 13, 2011 05:41 AM #203
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Jorgen Hahn

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