I just paid $129 for a double A battery

By
Industry Observer

Another great business decision on my part.  I hate touch pads, and I use a laptop almost always.  The setting that inactivates the touchpad whenever a mouse is present didn't seem to work.  It actually detects a mouse even when there is none.  That was OK until the mouse stopped functioning and there was no way to navigate around the screen. 

Easy solution, just call Dell and ask them for help.  The warranty runs through the middle of next year, and it's nice to have a reason to use it.  Well, it would have been nice except that the folks in Manila invariably determine that your warranty covers everything except your problem, no matter what it is. 

So, off to the "I can only help you while the meter's running," department.  Apparently, the fast change artist determined that there must be a virus causing the problem.  He checked the computer and found nothing in any of the files.  He then did something with all the non-Microsoft programs, and pronounced the computer virus-free.  He removed a few adware tracking cookies which was supposed to make me feel good, even though he admitted that they had nothing to do with my problem.

Next step, "Do you have a new battery you can switch into the mouse?"  Yes, I did. and it worked.  There is still an issue with the computer not recognizing that the mouse is uninstalled, but that's OK.  I just spent $129 to replace a battery that was not even included in the price.  

I got to thinking about how, sometimes we sell a house the day after the listing agreement is completed.  By most standards, that's considered a great job.  Is the seller upset when there are no open houses or newspaper ads and not much sustained energy exerted?  Maybe, but they got their house sold with very few trips to Dairy Queen while it's being toured, and no drawn out worries about whether it will ever sell.  Would I have felt better if the tech guy found lots of serious problems and it took a week and lots of effort to fix them?  Nope.

Posted by

 Mike Carlier  Lakeville, MN

 

612-916-3033

 

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Rainer
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Victor Zuniga
Berkshire Hathaway Home Services California Properties - San Diego, CA

The outsourcing of customer support was probably a great business decision for companies but customers suffer though. Best of luck with your technology problems.

Feb 17, 2011 10:46 PM #1
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Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495

Mike,

I like the Real Estate angle in the last paragraph.  Thanks for blogging.

Mike in Tucson

Feb 17, 2011 10:52 PM #2
Rainmaker
419,269
Paul Walker
Equity Fifty Five Realty, LLC - Scott AFB, IL
Scott AFB IL Area Realtor

You've learned to check you battery for the next time! Expensive lesson learned.

Go sell a few houses and you will forget about the $129

Have a great year:)

Feb 17, 2011 10:54 PM #3
Rainmaker
425,886
Ted Tyrrell
DFH Real Estate Ltd. - Victoria, BC
Selling Homes in Beautiful Victoria

It's kind of like buying a new plasma TV only to find out that you have to spend $300 on a color tune-up after only 200 hours of use. Why can't they do that at the factory?

Feb 17, 2011 10:59 PM #4
Rainmaker
445,875
Mike Carlier
Lakeville, MN
More opinions than you want to hear about.

Victor, although I would prefer talking to someone in this country, the quality of the off-shore support has gotten better in the last couple years.  The outcome would probably have been the same if the tech guy was in California. 

Mike, that seemed like a good way for me to calm myself down.

Paul, we always do the easy and cheap stuff last, don't we?  I look at the $129 as paying the ignorance tax.

Ted, you used to be able to tune up the color with little knobs on the front of the TV.  That's progress.

 

Feb 18, 2011 09:35 AM #5
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Chris Ann Cleland
Long & Foster REALTORS®, Manassas, VA - Bristow, VA
Associate Broker, Northern VA

All I can say is at least the problem is solved.  And as far as computer problems go, $129 is a rather cheap solution.  Next time check the battery first.

Feb 18, 2011 12:08 PM #6
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Rainmaker
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Mike Carlier

More opinions than you want to hear about.
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