Restaurant owner restores my faith in customer service

By
Real Estate Agent with RE/Max Infinity - www.AmySellsAZ.com DRE# SA528757000

le ragazze italian grill ahwatukeeIn an era where customer service is virtually non-existant in many establishments, I want to give a great big shout-out to a restaurant owner who has single handedly retored my faith in customer service and mankind in general. 

Last week my buyer’s agent, Julie Sommerfeld and her buyer were touring homes in the Ahwatukee area.  At lunch time they were looking for a nice place to relax, regroup & enjoy lunch.  They happened upon Le Ragazze Italian Grill but alas, as they tried to open the door, they noticed the restaurant was not open for lunch.

As they turned to go, a gentleman inside opened the door and asked if he could help them.  Julie explained that they hadn’t noticed the restaurant was closed and asked him if he could recommend a restaurant in the area.  He replied that accept for a sandwich shop, there really wasn’t anything nearby.

At that, he opened the door wide and said, “I’m Lefty Karropoulos, the owner, come on in and I’ll whip you up something for lunch”.

The ladies hesitated as they were a bit taken aback by the offer, but Lefty insisted and they were hungry, after all.

Lefty graciously escorted them to a table and asked them what they would like.  After a brief deer-in-the-headlights pause by the ladies, he suggested a nice salad and accompaniments.

Within just a few minutes, Lefty returned to the table with a beautiful gourmet salad and all the fixings.

As the ladies enjoyed their lunch, Lefty worked on paperwork at a nearby table.  As the ladies talked, it was soon discovered that Lefty and Ms. Buyer were both from New York and Lefty proceeded to share how happy he was to have made the move from New York to Ahwatukee.  Ms. Buyer was thrilled to hear this testimony from a fellow New Yorker and it calmed her fears about the relocation.

As lunch ended, the ladies asked for the bill.  Lefty waved his hand and said “on the house”.

Now tell me…where in the world can you find a restaurant with customer service like this?  The only place I know of is Le Ragazze Italian Grill located at 1334 E. Chandler Blvd. in Ahwatukee.

If you’re ever in the area for dinner, please stop in for a delicious meal and be sure and say “Hi” to Lefty!

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Amy_Jones_Realtor

Amy Jones, REALTOR®, CNE, EPro,CDPE, CSSPE
RE/Max Infinity ~ 2450 S. Arizona Avenue ~ Chandler, Arizona 85286
Direct 480-250-3857 

RE/Max InfinityChandler, Sun Lakes, Gilbert, Tempe & Ahwatukee Real Estate

Voted Chandler's BEST REALTOR for 3 years!
Phoenix Business Journal "#16 Real Estate Agent" in the Phoenix Metro Area

 www.AmyJonesGroup.com
www.PhoenixArizonaRealEstateBlog.com 
www.YourSunLakesLifestyle.com

 

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Topic:
ActiveRain Community
Location:
Arizona Maricopa County Ahwatukee
Groups:
Metro Phoenix Active Rainers
Moving to Arizona
Phoenix Arizona Real Estate
Realtors®
The Lounge at Active Rain
Tags:
le ragazze italian grill
ahwatukee restaurant
customer service award

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Ambassador
393,248
Virginia Hepp
Mesquite NV MLS - Sun City Mesquite - 55+ Buyer Re
ERA - Mesquite NV Homes For Sale

Now that is some good southwestern hospitality!  And from a New Yorker - wonderful.

April 17, 2011 10:05 PM
Ambassador
597,713
Doug Rogers
Your Pineville Louisiana Agent
Bayou Properties Realty

He sounds like a class act. Would he be willing to open a Pineville,La location??

April 17, 2011 11:01 PM
Rainmaker
409,486
Jim Patton
Realtor - Stanislaus & Merced county Realtor.
Century 21 M&M - 209-633-2839

It sounds like Lefty made a customer for life. 

April 17, 2011 11:44 PM
Rainmaker
181,211
Beth Larsen
Sedona Arizona
RE/MAX Sedona

What a refreshing story to start the week out Amy. The next time I find myself in Ahwatukee you can be sure I will be looking for Le Ragazze Italian Grill and Lefty!

April 18, 2011 11:19 AM
Rainmaker
462,286
Amy Jones
Voted Chandler AZ Best Realtor® for 3 years
RE/Max Infinity - www.AmySellsAZ.com

Virginia ~ May just have to recoin the phrase to New Yorker Hospitality in this case!

Doug~ You mean you don't have enough Souther Hospitality in Pineville, LA?

Jim ~ I think you're right!

Thanks, Beth!  Please do and tell Lefty I said 'Hi!"

April 19, 2011 10:52 AM
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Rainmaker
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Amy Jones

Voted Chandler AZ Best Realtor® for 3 years
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