Why Can't All Real Estate Agents Just Do Their Job?

By
Real Estate Agent with Anne Arundel Properties

I get it.  We're in a down market after an unrealistically hot market.  So a lot of agents have mentally checked in and are just phoning in the servicing of their listings (sometimes literally).

I have a client - came to me because he was looking for a new home from a builder.  We found him one.  He asked me about selling his existing home. 

Its only about 20 minutes from me - but since the area is decidedly different from what I'm familiar with - I told him I didn't think I could provide much value.

So I did my research, asked around and then referred him to a high-volume agent in the area.  I called the agent up, told him what to expect and sent him a referral agreement.

When my client called the office looking for him - another agent snatched the call and got the listing.  I didn't find out until a few weeks later when I eventually caught back up with the client.  He thought this new agent was part of the other agents "team".   That was not to be the case.

So of course a month into I get an e-mail from my client: "I want to fire my listing agent?  What can I do?".

I gave him a call to find out what was up.  I hate interfering with other agent's listings - so I was hoping I could calm him down.

Turns out it was listed right away, but it took 3 weeks to get a picture up in the MLS and another week after that just to get a "For Sale" sign in the yard.  I told him to express his concerns with the agent and if need be escalate to the broker.

A month later he said things were ok - the one open house they had was lackluster - and he was really dejected about the lack of offers.

I did a quick market analysis for him, showing him the other listings on the market with prices and days on the market and activity of houses recently sold - etc.  And basically that he just needed to be patient.

He responded back that he was very grateful and he wondered why the other agent didn't do these sorts of things for him.

I wondered the same thing.

Since then he's moved to another agent who is recommending he price the house more aggressively - which is probably what should have been done months ago.

 

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Rainmaker
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Leslie Bloss, Bellevue Real Estate Professional
Bellevue, WA
Hi Vinny,  Those agents probably won't be in business very long!
Oct 06, 2007 09:05 AM #1
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Brian Schulman
Coldwell Banker Select Professionals, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Vinny, I can empathize with your point, but it seems to me that both you and your client would have done better if you had educated him as to which particular agent you had referred him to, and why - and had the referral agent contact him instead of the other way around. 

The agent who grabbed your client off the phone call can't be faulted for doing that if your client didn't firmly specify who he wanted to talk to.

Oct 06, 2007 09:20 AM #2
Rainmaker
222,135
Chris Sloan
Group 1 Real Estate - Tooele, UT
Tooele Utah Real Estate

Vinnie... In our area, the market has been so hot that some older agents have become lazy and newer agents didn't really need to "make their bones". 

An old mentor of mine used to tell agents that were advocating short cuts, "don't confuse talent with an up market" " Learn the basics"

Oct 06, 2007 09:27 AM #3
Anonymous
Anonymous
Anonymous
Their are way to many agents like the first one.  and the public thinks we are all like that one.
Oct 06, 2007 09:28 AM #4
Anonymous
Anonymous
Anonymous

Vinny:

Its a two edged sword.  If all the realtors did their jobs, everyone would be happy.  Too happy.  Where would the U.S.P. be?

Oct 06, 2007 09:30 AM #5
Rainmaker
424,338
Frances C. Rokicki
Fran Rokicki Realty, LLC - Bolton, CT
Broker-Mentor,CRS

Vinny,

I call the agent that I am referring, sign our referral contract and then pass on the client's information.  I, also, belong to a referral network of agents and bankers who operate their business first class. We know, by giving eachother's name, that our referred clients are in the best care.

It's a Good Life!

Fran Rokicki, Clubnet~Mentor

Oct 06, 2007 09:35 AM #6
Rainer
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Susan Trombley
Trombley Real Estate - Raleigh, NC
Broker/Realtor, Raleigh, Cary, Wake Forest, Youngsville
This makes me mad about other agents. I wish they would treat clients like they would want to be treated and i hope that is not the way. Otherwise they need to get a 40 hours week job and quit giving the realtors a bad name.
Oct 06, 2007 09:40 AM #7
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LifeOhm
LifeOhm - Life Coaching for Real Estate Professionals - Portland, OR
Monica at LifeOhm

That's terrible, that is exactly what gives realtors a bad name.

Oct 06, 2007 09:43 AM #8
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Rainer
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Vinny Goldsmith

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