Go Daddy - Go - Go - Daddy Be Gone

By
Real Estate Agent with RE/MAX Real Estate Centre Inc., Brokerage

I registered 3 domain names with Go Daddy a couple of years ago and I'm kicking myself for it now.  I've puchased most of my domain names through my Point 2 Agent website and have them automatically pointed to my homepage or a separate page I create.

When I moved a couple of months ago I had to change internet service providers so I lost my email addresses.  That in itself was very frustrating and I highly advise that you use an email address that is not tied to a service provider that you may not always have permanent access to.

I have switched to a Gmail address and life is much simpler.  I have been notifying all of my contacts of my new email address and when I decided to go into my Go Daddy account to point my domains elsewhere, it asked for my client number.

Most websites require a user name or email address to sign in.  Not Go Daddy.  They need your client number.  Well I had no idea what that was as I haven't been on the site for a couple of years.  In order for them to send your client number to you, you must enter your email address.

Well my email address has changed as I mentioned above and it is no use to send my client number to my old address.  So I attemped to change my email address with Go Daddy but it was quite a process.  Every other site I wanted to change my email address with, I was asked for the new address and a confirmation was sent to that address asking if I had requested the change.

Easy peasy.  Not so with Go Daddy.  This is what they ask for.

"Thank you for contacting us. To further process this change, we require a color copy, scan, or digital picture of the information be sent to change@secureserver.net.

1. A readable government issued photo id. We must be able to clearly identify the pictured person, name, signature, and expiration date on your government-issued ID.

At that time we will either inform you of what is needed to process your request, or we will let you know that your request has been completed.

If you need further clarification please contact us at (480) 366-3334 or email us at change@secureserver.net.

FOR FASTER SERVICE PLEASE REPLY DIRECTLY TO THIS EMAIL. REQUIRED DOCUMENTS CAN BE ATTACHED TO THIS EMAIL."

HUH?

Have they heard of something called the Privacy Act?  I sent them an email and told them I was not forwarding any personal identification to them over the internet just to change an email address.

They responded by telling me in lieu of the documents I can just give them the last 6 digits of the credit card they have on file for me.  I decided to call them instead as I was getting nowhere fast.  Hmmm, no toll free number on their website.  Did I really want to make a long distance call from Canada and end up waiting on hold for who knows how long?

I decided to check Google to see if perhaps there was info there pertaining to a toll free number.  Sure enough someone mentioned that although Go Daddy doesn't advertise it on their site, they do have a toll free number.  1-866-Go Daddy.

When I phoned them I ended up speaking with a friendly young man who went ahead and changed my email address and said he would send an email with my client number.  Now how difficult was that?  He didn't ask my for my Government ID or my first born.

Prior to finding the toll free number I emailed Go Daddy again asking them if they had a toll free, 1-800 number.  Here was their response.

"Thank you for contacting Domain Services.  We do not have an 900 number.  You may call customer support at 480-505-8877 or email them at support@godaddy.com"

Well, first of all I didn't ask them for a 900 number.  Aren't those the numbers advertised on late night TV that cause a lot of heavy breathing and enormous phone bill charges?

I was happy to send an email back to Go Daddy support advising them that indeed they do have a toll free number.

The young man I spoke with today sent my client number to me so I am going in to the site now (hopefully) to move my sites. 

I know Go Daddy is a large company but it sounds like a Micky Mouse operation to me. 

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Topic:
ActiveRain Community
Groups:
31 Days of May Challenge 2011
BananaTude
Club Chaos
EXPRESS WITH WORDS AT ACTIVERAIN
"Whacked"!!!
Tags:
go daddy
jenny kotulak
stratford real estate
jenny kotulak remax

Comments 11 New Comment

Ambassador
1,251,511
Robert (Vegas Bob) Swetz
Commercial & Residential Real Estate Agent
REALTY ONE GROUP - LAS VEGAS, NEVADA 702.443.7156

Hello Jenny and I have to agree with Maureen, I have around 8 domain names for my websites and worpress sites! Sometimes godaddy can be a pain in the rear end but for the most part their alright!

VB ;o)

May 12, 2011 02:22 AM
Rainmaker
821,259
Marc Swartz
CPA, CA - Toronto, Durham & York Regions, Ontario

Hi Jenny - CIRA, who operates the .CA registry in Ottawa, required a copy of your driver's licence or other government identification, other certification (similar to passport guarantees in the past), etc. if you lost  your e-mail address and user id/password.  I don't know if the same rules still apply because the CIRA changed the system a year or so ago.

May 12, 2011 07:59 AM
Ambassador
525,419
Peter Pfann @ 1 Percent Realty Victoria, and Pay-Less For Victoria Real Estate Results!
Talk To Peter 250-213-9490 www.pay-lessrealty.com
1 PERCENT REALTY, Victoria BC www.1percentrealtyvictoria.com

Hi Jenny,

Wow, that is a very interesting story, we have had some challenges with Go daddy, where they cancelled a url without notice, and we found them just worse than most governments to deal with, so your experience confirms ours.

we bought a few URL.s with them but they do not do any hosting for us at all.

Good luck with your changes.

May 12, 2011 09:34 AM
Rainmaker
531,863
Janice Ankrett
Burlington Ont. Accredited Staging Professional
Janice Ankrett Home Staging

Wow, what a wicked 'web' we weave! ;). It's hard to tell at times if all this technology is a help or hinderance. At least they were trying to keep up some kind of security.

May 12, 2011 10:14 AM
Rainmaker
500,733
Mary Douglas
REALTOR, Red Feather Lakes, Colorado
United Country Ponderosa Realty

Hi Jenny, sorry you had to be the one to find out this very useful information!  Now I'm wondering where I put my customer ID number......

May 12, 2011 10:17 AM
Rainmaker
342,978

Jenny Kotulak

Broker - Oakville Ontario Real Estate
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