Go Daddy - Go - Go - Daddy Be Gone

By
Real Estate Agent with RE/MAX Real Estate Centre Inc., Brokerage

I registered 3 domain names with Go Daddy a couple of years ago and I'm kicking myself for it now.  I've puchased most of my domain names through my Point 2 Agent website and have them automatically pointed to my homepage or a separate page I create.

When I moved a couple of months ago I had to change internet service providers so I lost my email addresses.  That in itself was very frustrating and I highly advise that you use an email address that is not tied to a service provider that you may not always have permanent access to.

I have switched to a Gmail address and life is much simpler.  I have been notifying all of my contacts of my new email address and when I decided to go into my Go Daddy account to point my domains elsewhere, it asked for my client number.

Most websites require a user name or email address to sign in.  Not Go Daddy.  They need your client number.  Well I had no idea what that was as I haven't been on the site for a couple of years.  In order for them to send your client number to you, you must enter your email address.

Well my email address has changed as I mentioned above and it is no use to send my client number to my old address.  So I attemped to change my email address with Go Daddy but it was quite a process.  Every other site I wanted to change my email address with, I was asked for the new address and a confirmation was sent to that address asking if I had requested the change.

Easy peasy.  Not so with Go Daddy.  This is what they ask for.

"Thank you for contacting us. To further process this change, we require a color copy, scan, or digital picture of the information be sent to change@secureserver.net.

1. A readable government issued photo id. We must be able to clearly identify the pictured person, name, signature, and expiration date on your government-issued ID.

At that time we will either inform you of what is needed to process your request, or we will let you know that your request has been completed.

If you need further clarification please contact us at (480) 366-3334 or email us at change@secureserver.net.

FOR FASTER SERVICE PLEASE REPLY DIRECTLY TO THIS EMAIL. REQUIRED DOCUMENTS CAN BE ATTACHED TO THIS EMAIL."

HUH?

Have they heard of something called the Privacy Act?  I sent them an email and told them I was not forwarding any personal identification to them over the internet just to change an email address.

They responded by telling me in lieu of the documents I can just give them the last 6 digits of the credit card they have on file for me.  I decided to call them instead as I was getting nowhere fast.  Hmmm, no toll free number on their website.  Did I really want to make a long distance call from Canada and end up waiting on hold for who knows how long?

I decided to check Google to see if perhaps there was info there pertaining to a toll free number.  Sure enough someone mentioned that although Go Daddy doesn't advertise it on their site, they do have a toll free number.  1-866-Go Daddy.

When I phoned them I ended up speaking with a friendly young man who went ahead and changed my email address and said he would send an email with my client number.  Now how difficult was that?  He didn't ask my for my Government ID or my first born.

Prior to finding the toll free number I emailed Go Daddy again asking them if they had a toll free, 1-800 number.  Here was their response.

"Thank you for contacting Domain Services.  We do not have an 900 number.  You may call customer support at 480-505-8877 or email them at support@godaddy.com"

Well, first of all I didn't ask them for a 900 number.  Aren't those the numbers advertised on late night TV that cause a lot of heavy breathing and enormous phone bill charges?

I was happy to send an email back to Go Daddy support advising them that indeed they do have a toll free number.

The young man I spoke with today sent my client number to me so I am going in to the site now (hopefully) to move my sites. 

I know Go Daddy is a large company but it sounds like a Micky Mouse operation to me. 

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Show All Comments
Ambassador
838,922
Suzanne McLaughlin
Sabinske & Associates, Inc. (Albertville, St. Michael) - Saint Michael, MN
Sabinske & Associates, Realtor

Great rant.  And very informative.  I will have to check in to our client number and put in the important numbers file.  And, perhaps rethink the domain registry when it comes up for renewal. 

I am so sorry for your problems though.  Thanks for alerting the rest of us.

May 11, 2011 10:27 PM #1
Rainer
16,039
Jason Howard
Halo Group Realty LLC - Frisco, TX

I am sorry to hear about all those problems.  I use them for my e-mail on a domain I purchased, but I do not use them for any hosting or anything else.  I may reconsider before doing anything else with them.  Hope you don't have any more troubles.

May 11, 2011 10:27 PM #2
Rainmaker
106,190
Christie Lane Craven
Long & Foster - Odenton, MD
Your Anne Arundel County Agent

I've always had good luck with Go Daddy myself.  I've used them for years for various things. I know it may be frustrating to verify your identity to them but if you think about it, it's really for your protection.  What if I went there right now and claimed to be you?  If they sent your customer number to any old email you put in, I could have your customer number and be in your account redirecting your domains, wreaking havoc on your site. The customer number is a pain, but probably more secure than just a log in. 

If someone compromised your account because Go Daddy emailed them your customer number and any old email account and they redirected your site to something pornographic I bet you'd be pretty darn mad too.  :)

May 11, 2011 10:43 PM #3
Rainmaker
343,178
Jenny Kotulak
RE/MAX Real Estate Centre Inc., Brokerage - Oakville, ON
Broker - Oakville Ontario Real Estate

Hi Suzanne, most websites are accessed by putting in a user name which the customer makes up, or your email address.  I can't think of any other sites I have that requires a client number except my board mls site.

Hi Jason, it is just frustrating when you can't get access to your account and have to jump through hoops to get it resolved.

Hi Christie, Thanks for your comment.  Even if my client number got into the wrong hands they couldn't get into my account because of my private password.  By emailing them a copy of my driver's license, Passport or other Gov't ID, I think there is more risk for identity theft.  There is so much more at stake there than someone getting my client number.  Here in Canada they would not be allowed to ask for that information.

May 11, 2011 10:53 PM #4
Rainmaker
955,519
Kathy Clulow
RE/MAX All-Stars Realty Inc. Brokerage - Uxbridge, ON
CNE - ASP - SRES .... Uxbridge Ontario Real Estate

Jenny - everywhere we turn today we need a password or email or something to identify ourselves ..... to our service providers our banks ..... I mean everything and they all have to be different and they all want you to keep changing them for security purposes. ..... some times it is a miracle that we can keep even half of them where we can access them when we "forget" what we chaged it to and we only have a record of the original etched in our brain.

May 11, 2011 11:48 PM #5
Rainmaker
1,392,801
Maureen McCabe
HER Realtors - Columbus, OH
Columbus Ohio Real Estate

their customer number is a nuisance. I have most  of my domains with them... I have had some headaches but nothing like this.

May 12, 2011 12:48 AM #6
Ambassador
1,318,123
Robert (Vegas Bob) Swetz
REALTY ONE GROUP - LAS VEGAS, NEVADA 702.443.7156 - Las Vegas, NV
Commercial & Residential Real Estate Agent

Hello Jenny and I have to agree with Maureen, I have around 8 domain names for my websites and worpress sites! Sometimes godaddy can be a pain in the rear end but for the most part their alright!

VB ;o)

May 12, 2011 02:22 AM #7
Rainmaker
826,986
Marc Swartz
Toronto, ON
CPA, CA - Toronto, Durham & York Regions, Ontario

Hi Jenny - CIRA, who operates the .CA registry in Ottawa, required a copy of your driver's licence or other government identification, other certification (similar to passport guarantees in the past), etc. if you lost  your e-mail address and user id/password.  I don't know if the same rules still apply because the CIRA changed the system a year or so ago.

May 12, 2011 07:59 AM #8
Ambassador
533,776
Peter Pfann @ 1 Percent Realty Victoria, and Pay-Less For Victoria Real Estate Results!
1 PERCENT REALTY, Victoria BC www.1percentrealtyvictoria.com - Victoria, BC
Talk To Peter 250-213-9490 www.pay-lessrealty.com

Hi Jenny,

Wow, that is a very interesting story, we have had some challenges with Go daddy, where they cancelled a url without notice, and we found them just worse than most governments to deal with, so your experience confirms ours.

we bought a few URL.s with them but they do not do any hosting for us at all.

Good luck with your changes.

May 12, 2011 09:34 AM #9
Rainmaker
553,224
Janice Ankrett
Janice Ankrett Home Staging - Burlington, ON
Burlington Ont. Accredited Staging Professional

Wow, what a wicked 'web' we weave! ;). It's hard to tell at times if all this technology is a help or hinderance. At least they were trying to keep up some kind of security.

May 12, 2011 10:14 AM #10
Rainmaker
511,360
Mary Douglas
United Country Ponderosa Realty - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Jenny, sorry you had to be the one to find out this very useful information!  Now I'm wondering where I put my customer ID number......

May 12, 2011 10:17 AM #11
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Rainmaker
343,178

Jenny Kotulak

Broker - Oakville Ontario Real Estate
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