May 17: Login Issues This Morning

By
Real Estate Services with ActiveRain
http://actvra.in/9WR

Hi Everyone,

ActiveRain had troubles this morning Tuesday May 17.  Some customers were able to login and others were not.

Looks like one of our eight servers at RackSpace was not functioning properly.  When we caught the issue, we pulled the server out of rotation and then ActiveRain was functioning again properly.  We have rebooted the server and we should be at full capacity now.   Since 1 of 8 servers was down, that accounted for the mixed experience that our customers and members experienced.

Again, this issue comes down to improving the infrastructure underlying ActiveRain and improving our relationship with RackSpace.  We are working feverishly on both.

We apologize for the inconvenience, but appreciate your support and patience.

Niki

Posted by

Nikesh Parekh

Add Me on Google+, Follow Me on Twitter, Connect with Me on LinkedIn:

Google+ LinkedIn Button   Twitter Logo

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the computer to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
ActiveRain Community
Tags:
activerain technology

Comments 14 New Comment

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the tree to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Rainmaker
391,280
Elizabeth Cooper-Golden
Huntsville AL MLS
Huntsville Alabama Real Estate, (@ Homes Realty Group)

Niki, Keep hanging in there my friend.  I can only imagine how unnerving this must be for you.  Growing pains!   We are all right here cheering you on!

May 17, 2011 08:08 PM
Staff
163,275
Nikesh Parekh
CEO of ActiveRain, EVP at Market Leader
ActiveRain

It takes a lot more than a pesky server to scare me away!

May 17, 2011 08:12 PM
Rainmaker
782,144
Donna Foerster
Metro Denver Real Estate Agent
Cherry Creek Properties, LLC

Hi Niki~ Guess I just had bad timing this morning.  Glad to hear the problem was identified and corrected.  Thanks for the great communication.  It's very much appreciated.

May 17, 2011 09:04 PM
Rainmaker
187,912
Christina ONeal
Realtor - Ripon California
At Home Real Estate Group

Hi Niki,  I guess I was one of the lucky ones.  Thank you for being responsive last week to my post on Active Rain's facebook wall.  I appreciate just knowing that someone was listening.

May 18, 2011 10:50 AM
Rainmaker
430,493
René Fabre
New Media Marketing
First American Title

Appreciate being kept in the loop. I had a few issues then came back in 5 and everything was okay.

May 20, 2011 07:30 PM
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the clip to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Staff
163,275

Nikesh Parekh

CEO of ActiveRain, EVP at Market Leader
Got A Question About ActiveRain?
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the sunglasses to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase: