What the Vacuum Cleaner Repairman Taught Me

By
Services for Real Estate Pros with William S. Cherry & No Co., Wealth Coach

Took our Sears canister vacuum cleaner to the repair shop near our house.  The off-and-on-speed switch in the handle was bad.

The owner told me that it wasn't like my mother's old Hoover.  "Vacuum cleaners today are made in Korea and China and other far off places," he said.  "They aren't made to last more than a couple of years.  In fact after a couple of years, we can't even get parts for them."

I said, "Well, what's wrong with wiring around the switch so that the thing is always on, and then putting a switch on the cord to turn it on and off?"

"Won't work," he said.  "There are a couple of computer chips in the tube and several sets of wires that go from the tube to the motor."

I'm looking at his demonstration, and I see only two terminals on the base of the tube, and I surmise that they are the wires that control the "hot" side.  And I also surmise that contrary to what the guy is trying to tell me, there are no computer chips and no extra sets of wires in the tube.

I surmise that the switch is a rheostat that controls the speed of the motor as well as turns it off and on, and it is attached to the two wires that are attached to the two terminals at the base of the tube.

I don't say anything.

"Either use it like it is, or go buy another canister vacuum from Wal-Mart, Sears or Target," he instructs.

"Thanks," I said.  I took the machine home, removed the cover from the switch, cut the two wires apart and connected them with a wire nut.  I put a switch on the cord.  The vacuum cleaner works like a charm.

Other than drive time to and fro, and the conversation, it took me less than fifteen minutes to repair the vacuum cleaner, a repair that the pro said wouldn't work. 

I wonder how many times that we as Realtors make parallel mistakes with our customers?

BILL CHERRY, REALTORS

DALLAS - PARK CITIES

Since 1964

214 503-8563

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
Real Estate Best Practices
Location:
Texas Dallas County Dallas Lake Highlands
Groups:
Addicted to Active Rain
All Thing's Texas
Front Porch Majority
The Art Of Marketing You
The Ninety-ninth Percentile
Tags:
vacuum cleaner repairs

Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the graph to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainmaker
365,365
Cathy Bureau
www.GreenHomeRealty.com - Alamo Heights, TX
Your Personal Real Estate Concierge

Interesting analogy.  Hopefully you don't get electricuted.  You are right, though, we tend to dismiss people instead of trying to work through the issues.  I used to work with KW Realty and my broker would say, we're in the business of lead generating. As a broker now I say, we are in the business of problem shooting.  Yep, that's what we do, we fix things.

Jun 17, 2011 12:02 AM #1
Rainmaker
573,702
Phil Leng
Keller Williams Eastside Market Center - Kirkland, WA
Phil Leng Team - Residential Real Estate Experts &

Hi Bill,

Good story about a bad repair person.

You clearly knew more than the repair man, because you grew up in the era where you fixed things. His mentality is to replace parts or replace the entire thing

PHil

Jun 17, 2011 12:12 AM #2
Rainmaker
111,067
Steven Wright
Home Real Estate - Aurora, CO
CRS - Home Real Estate - 720-989-5283

Good information.  Thanks for the post.

Jun 17, 2011 12:16 AM #3
Rainmaker
351,485
J. A. Michail
Real Property Management of Sarasota & Manatee - Sarasota, FL
Real Property Management of Sarasota & M

I enjoyed reading your blog post! Thank you for sharing it!

Jun 17, 2011 12:30 AM #4
Ambassador
789,281
Charlie Ragonesi
AllMountainRealty.com - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros

Bill Liked the story !!! About 9 years ago our TV broke ( Broke is the technical term). So it was a large screen and a Proscan. We bought it because it was made in America. One of the last makes to be made in America. We had it for a number of years and of course it was a Big Boy weighing a ton. Every body told us to junk it and buy a flat screen. Well I finally wedged it into my car and drove it to a repair shop. The repair guy told me part X was broken and it wold cost 95 dollars including labor to fix. I did it. Here I am 9 years later listening to a music station on this TV in my home office writing a comment to your blog. Thanks for your post and what you were really writing about. And thanks for making me remembermy TV experience

Jun 17, 2011 11:48 AM #5
Show All Comments
Rainmaker
319,465

BILL CHERRY

William S. Cherry & No Co., Wealth Coach
Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the computer to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information