"But I did stay at a Holiday Inn Express!" - Blog Tips for Rain Drips

By
Real Estate Broker with Keller Williams West Sound Realty

I came across something on our beloved network the other day that was a bit disconcerting.

Whenever I log onto ActiveRain, one of my regular habits is to access both the 'Referrals' and the 'Q&A' sections. Since I am only currently licensed in the State of Washington, I only respond to referrals and questions posted within my respective State.

Someone had left a question (I'm assuming that it was a 'consumer') regarding selling a property with mold issues.

Now I don't know about you, but here in the Pacific Northwest, mold issues can be pretty serious stuff, sometimes even life threatening. So it's not an issue to be taken lightly.

 An AR member had already responded to the question and started their response by stating, "I'm not a real estate agent, but"....

Excuse me? What's wrong with this picture? Not only was this respondent not licensed within our State, but they weren't even qualified or experienced in the right field!

Why do people find it necessary to respond to questions that they have no right to answer? It seems to me that we do a tremendous disservice to our network and to valued consumers by offering up half-baked answers to their genuine, legitimate questions.

 

As such, allow me to make a couple of recommendations:

  • If you're not licensed or regularly doing business within a particular State, DON'T respond to questions there.
  • If the question subject matter deals with a topic/issue that is outside your area of expertise and knowledge, DON'T respond.

Now, granted, there are those questions that come from within our own membership, and deal with aspects of our network. By all means, feel free to respond to those inquiries.

But for our highly esteemed consumers, let's give them the best advice/counsel that this amazing platform can offer!

(If you enjoyed this article, take time to read my corresponding post entitled "Well, actually, they're more like Guidelines"....)

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Rich Jacobson is a licensed real estate professional providing knowledgeable empowerment and relentless representation for his clients of residential properties and vacant land throughout all of Kitsap County WA and portions of Pierce, Mason, and Jefferson Counties. You can also find him at KitsapLife.com, SOUNDBITEBLOG and Crabbing in the Hood, or e-mail:  kitsapagent@gmail.com

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Rainer
44,511
Ginger Wilcox
Trulia
Like many (who I know are great agents!),  I don't even go there. Sad but true.  I think consumers do need someone intelligent answering the questions, but the fear of liability looms in my head.  And more to the point, the quality of the responses if often so bad I don't want to be affiliated with them!
October 17, 2007 08:38 AM
Rainer
28,230
Abe Do

Nice article Rich.....wish we could convince some people that they are not always helping when their mouth or keyboard is running rampant.

Although do we want to discourage people from attempting to help?  Understandably without knowledge or any contacts to assist it makes little to no sense but encouraging people to clam up unless they are experts may not create the ideal situation either. 

Needless to say I agree to the article but not sure where the line is.

October 17, 2007 12:43 PM
Ambassador
526,946
Rich Jacobson
Your Kitsap County WA Real Estate Broker
Keller Williams West Sound Realty

Hey, Guys! Thanks for generating some really excellent conversations here.

The very unfortunate part of all of this is that we have consumers asking genuine, legitimate questions. People NEED our help! But some YAHOOS are throwing out 'unqualifed' fly-by-the-seat-of-their-pants' answers. And then, the rest of us who could truly provide professional and qualified answers refuse to become involved.

Easy solution? If everyone would simply access the 'Q&A' feature in their respective state each day, the problem would correct itself very quickly.

Just MHO...

October 17, 2007 01:08 PM
Rainer
339,751
Kris Wales
Real Estate Blog & Homes for Sale search site, Macomb County MI
Keller Williams Realty - Lakeside Market Center
Rich, I just left a comment this morning in the Q & A section to an agent who was advertsing/trolling for business.  I also flagged it, although I don't know how that works in getting the post removed.  Oh, one other thing.  This agent doesn't appear to be a member of AR.  Sheesh!
October 19, 2007 05:50 AM
Anonymous #58
Anonymous
Gayle Ross
Rich,  I also agree that those not qualified to answer questions should stay out of it.  We, in Texas, are so litigation conscious that we pre-empt everything with...."I'm not an attorney".  We teach all of our agents to NEVER offer an opinion about something they are not qualified to answer.  Therefore, we do a lot of referring to attorney's, inspectors, HVAC companies and the like.  It keeps us all out of trouble. 
October 19, 2007 05:09 PM
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Providing Knowledgeable Empowerment and Relentless Representation of Real Estate Clients throughtout the Western Puget Sound, including all of Kitsap County WA, and portions of Mason, Pierce, and Jefferson Counties.

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