I have spent several years as a volunteer at my local Board of Realtors sitting on the grievance committee. I remember the first day I attended, I was pleased to take note at how much there was to learn. Hearing cases about the profession I am in remained a very effective teaching tool for me. Lots to learn in this business
TIME AND EXPERIENCE BEST TEACHER OF ALL
I will be the first to admit that Real Estate is the type of profession where you learn as you go. It does not disappoint and the busier you are, the more experience and knowledge take place. Living and practicing what we are licensed for is different than reading or talking about it.
MOVED UP A NOTCH
I was offered a chance to move-up to Professional Standards Panel member. These are the people who hear the approved grievances. Last week I was called in to be a presiding judge on a hearing matter. It was fascinating to say the least. I was given the powers of a judge!
PRESIDING JUDGE...POWER & RESPONSIBILITY
I was briefed by the powers that be that as a presiding judge, I have the ultimate says so and can rule on what is or is not allowed or relevant. I can even change policy and procedure if I deem it necessary and beneficial. I was told I have the last and final word on everything and anything...Whew...sez..I. Let's begin already
PRINCIPAL NOT HAPPY WITH AGENT
Principals versus agent alleging that the agent violated the code of conduct and MLS rules. Fine, I ask each party to make an opening brief statement. Neither one was prepared. I asked for the moving party to begin and very little was presented. I asked for a response from the agent and a small one was giving.
NO FACTS...JUST EMOTIONS
At the end of the hearing, no evidence had been resented to prove the allegations against the agent. What I learned and what I find worthy to share is that 95% of the relationship between the parties was emotionally based and of poor understanding. You can conclude from this how important it is to have proper communications.
WERE YOU GIVEN A FAIR HEARING...YES or NO
At the end of the hearing, I had to ask each and every person in attendance (ALL PARTIES) if they were given a fair and honest hearing and to answer YES or NO. I went around the room and one person (the principal) wouldn't answer convincingly of which I questioned further.
WHY WASN'T THE HEARING FAIR?
After hearing this person out, I asked them to be sworn in (they refused earlier) and go on record and present their side so that they can feel justice was done. They refused and then I said, then I must ask you the question once again..where you given a fair and honest hearing...? They answered YES this time (convincingly) and I adjourned the hearing.
PRACTICE MAKES PERFECT...EPILOGUE
All through my relationship with my clients, I am always available, answering questions, asking it I am understood, making statements and asking questions my self. I am professionally redundant. There is no time or money available for misunderstandings or secret thoughts. The stakes are too high.