PROFESSIONAL STANDARDS COMMITTEE WORK VERY REWARDING

By
Real Estate Broker/Owner with People first then business! Ran Right Realty Riverside, Ca BRE LIC #636943

I have spent several years as a volunteer at my local Board of Realtors sitting on the grievance committee. I remember the first day I attended, I was pleased to take note at how much there was to learn. Hearing cases about the profession I am in remained a very effective teaching tool for me. Lots to learn in this business

TIME AND EXPERIENCE BEST TEACHER OF ALL

I will be the first to admit that Real Estate is the type of profession where you learn as you go. It does not disappoint and the busier you are, the more experience and knowledge take place. Living and practicing what we are licensed for is different than reading or talking about it.

MOVED UP A NOTCH

I was offered a chance to move-up to Professional Standards Panel member. These are the people who hear the approved grievances. Last week I was called in to be a presiding judge on a hearing matter. It was fascinating to say the least. I was given the powers of a judge!

PRESIDING JUDGE...POWER & RESPONSIBILITY

I was briefed by the powers that be that as a presiding judge, I have the ultimate says so and can rule on what is or is not allowed or relevant. I can even change policy and procedure if I deem it necessary and beneficial. I was told I have the last and final word on everything and anything...Whew...sez..I. Let's begin already

PRINCIPAL NOT HAPPY WITH AGENT

Principals versus agent alleging that the agent violated the code of conduct and MLS rules. Fine, I ask each party to make an opening brief statement. Neither one was prepared. I asked for the moving party to begin and very little was presented. I asked for a response from the agent and a small one was giving.

NO FACTS...JUST EMOTIONS

At the end of the hearing, no evidence had been resented to prove the allegations against the agent. What I learned and what I find worthy to share is that 95% of the relationship between the parties was emotionally based and of poor understanding. You can conclude from this how important it is to have proper communications.

WERE YOU GIVEN A FAIR HEARING...YES or NO

At the end of the hearing, I had to ask each and every person in attendance (ALL PARTIES) if they were given a fair and honest hearing and to answer YES or NO. I went around the room and one person (the principal) wouldn't answer convincingly of which I questioned further.

WHY WASN'T THE HEARING FAIR?

After hearing this person out, I asked them to be sworn in (they refused earlier) and go on record and present their side so that they can feel justice was done. They refused and then I said, then I must ask you the question once again..where you given a fair and honest hearing...? They answered YES this time (convincingly) and I adjourned the hearing.

PRACTICE MAKES PERFECT...EPILOGUE

All through my relationship with my clients, I am always available, answering questions, asking it I am understood, making statements and asking questions my self.  I am professionally redundant. There is no time or money available for misunderstandings or secret thoughts. The stakes are too high.

 

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Tags:
professional conduct
greivance
hearings
presiding judge
code of ethics
code of conduct
mls rules
complaints
rulings
fair and honest

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Show All Comments
Rainmaker
487,038
Lorraine or Loretta Kratz
Crescent Moon Realty, Inc. & Land N Sea Auctions. - San Marcos, CA
Certified Negotiation Consultants

Communication is essential and your post is a reminder that communicating with one's client can never be enough.

August 02, 2011 03:01 PM #1
Rainer
171,989
Lisa Orme
The Master's Key Realty LLC -Windsor, CT - HARTFORD COUNTY - Windsor, CT
Broker/Realtor, ABR, CRS,GRI, PSCS, SFR, Notary Pu

I have served on Professional Standards and Grievance committees of my local and state board almost continuously over the last 10 years. It provides a wonderful education! Differentiating between the facts of the case and getting past the emotions is key to a fair hearing...but it always interesting how unprepared so many people are for the process...

August 02, 2011 03:10 PM #2
Rainmaker
1,205,665
Richie Alan Naggar Author PEARLS SERIES of books
People first then business! Ran Right Realty Riverside, Ca - Riverside, CA
on LIFE and LOVE plus Real Estate too!

The L & L team..either L is swell.....You captured the essence of the post. Settle and monitor your own affairs or they become the affair of others....

Lisa...one of my favorites...thank you for sharing. I am bonding through you outside of this communication knowing that you know and you know that I know...certain things. Good for you dear lady and good for all concerned when we police ourselves...

August 02, 2011 03:39 PM #3
Rainmaker
1,054,783
Ginny Gorman
Phillips Post Road Realty ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

Richie, i'm sure you were a huge asset to them on the grievance committee and gave it the most you could in fairness & thought...for sure communication is key ...

August 02, 2011 03:40 PM #4
Rainmaker
1,205,665
Richie Alan Naggar Author PEARLS SERIES of books
People first then business! Ran Right Realty Riverside, Ca - Riverside, CA
on LIFE and LOVE plus Real Estate too!

Ginny my sweet...I gave all I had which is all anyone can do. It was well received by all. I am always seeking to put myself in the other guys shoes so I can better understand and of course perform. Ginny, communication runs the world and we do well to respect and practice that to optimum especially since we are licensed

August 02, 2011 04:03 PM #5
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Rainmaker
1,205,665

Richie Alan Naggar Author PEARLS SERIES of books

on LIFE and LOVE plus Real Estate too!
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