Positive Business Practices For a Lasting Reputation

Real Estate Agent with Century 21 Liberty Homes RS-#62825

My reputation is my number one priority of my business model. The first impression of who I am and what I stand for will long be remembered by all I cross paths with. The lasting impression comes from remembering where I came from when working alongside other Real Estate Industry professionals as a team through each and every transaction.

After my phone conversation with another agent last night ended, I was left with such a glow that showed from the inside showing out. My husband asked what that was all about because I was smiling ear to ear. I told him about my conversation with the agent and how he told me that “It is refreshing to work with you Sally.”  Wow!  

I was flattered!

He chatted more about how he was a ‘newer’ agent and sometimes he is talked down to by agents who have been in real estate longer.  I’ve heard this many times before.

He thanked me for renewing his outlook.  Now THAT was a stunning compliment as there are agents that have been in the business for MANY years who don’t know how to write a contract and then there are REALLY GOOD agents who have been in the business for just a couple of years who jump on every opportunity to learn.

This is what it means to contribute for a better industry!

Now this agent has shown nothing but the best detailed responses and I admired him for being up front and honest about his not being knowledgeable about short sales. I reassured him that I would help him along as it’s so much easier to work together than against. He agreed wholeheartedly! We both agreed that we would try and work through any details to make this transaction work. 

Remember That We ALL Started Somewhere in Real Estate and Working Together as a Team are good business practices and it will create a “fresh and comfortable atmosphere” for a smooth and successful transaction for all.   Who wouldn’t want it any other way?

We all started somewhere in this business.

Remembering this keeps me in check….

Because I will create a POSITIVE impression….

For a lasting good reputation.




Posted by



Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.


 © 2007-2014 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.






Re-Blogged 2 times:

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  2. Shannon Coe 09/05/2011 01:40 AM
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Show All Comments
Rosalie Evans
Meritus Group Real Estate - Sioux Falls, SD
The Evans Group, Sioux Falls, SD Homes For Sale

It all boils down to if you need to tear someone else down to feel better about yourself then how great of a person are you in the first place!! Happy Labor Day!

September 05, 2011 01:52 AM #36
Charita Cadenhead
Keller Williams Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)
There is nothing worse to a new agent than the condescending mannerbin which some veteran agents treat them. Great job Sally.
September 05, 2011 06:55 AM #37
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Sally, Congratulations on the well deserved featured post. Thanks for the reminder. Have a good labor day.

September 05, 2011 07:18 AM #38
Anne M. Costello
Weidel Realtors - Yardley, PA

Sally: When a colleague recognizes your professionalism and integrity it's the absolute best. Congrats on the feature and continued success.

September 05, 2011 08:29 AM #39
Barbara-Jo Roberts Berberi & Corinna Birgit Cromartie
Charles Rutenberg Realty - Palm Harbor, FL
Palm Harbor & Dunedin FL Residential Real Estate

Sally - Anne hit the nail on the head, coming from a colleague it is indeed one of the best compliments!

September 05, 2011 08:42 AM #40
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale
Sally, that is a great compliment to you. That approach really works to the benefit to all concerned.
September 05, 2011 09:03 AM #41
Michael Setunsky
Michael's Commercial LLC - Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Sally, its always nice to get recognized by your peers. I'm sure this agent is going to learn a lot from you.

September 05, 2011 09:25 AM #42
J. Philip Faranda
J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY - Briarcliff Manor, NY

Sweet. You must have had a nice warm fuzzy after speaking witht that agent. I have often said that a good reputation is the "easy button."

September 05, 2011 10:08 AM #43
Marie Story
Keller Williams - Pinecrest (Miami) - Pinecrest, FL
Broker Associate, Pinecrest (Miami) Homes For Sale

It is wonderful when your reputation precedes you.  I recently had a homeowner call me to list their property and as we were about to hang up she said, "Marie do you know why I have called you to list our house".  I said that I didn't.

She said, "In the twenty-three years we have lived in Pinecrest, you are the only top agent we have never heard anything bad about".

I will carry that in my heart always, and I will always strive to live up to that statement.

September 05, 2011 11:23 AM #44
Ridhi Raheja
Movement Mortgage (Illinois) - Naperville, IL
FHA, 203k, VA, Jumbo, PreApproval, Jumbo Home Loan

Sally, Great reminder. Everytime we work with other people , they will remember us for how we conducted ourselves during the course of business.

September 05, 2011 11:25 AM #45
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

A great compliment and well deserved. And all it takes is "treat others as you would have them treat you." Why is that so hard for some people? Congrats!

September 05, 2011 01:22 PM #46
Kimberley Kelly, SFR, HAFA
HK Lane, Christie's International Affiliate, 760-285-3578 - La Quinta, CA
I do Real Estate like I played polo-to WIN!

I'm with you Sandy..treat other people the way you would like them to treat you..works every time.  There is NOTHING more gratifying than having another Agent (well, a client of course!) tell you what a pleasure it is to work with you..Good luck!

September 05, 2011 04:31 PM #47
Pat, Ben and Martin Mullikin
Mullikin Family Realty Group Realty Executives - Integrity - Brookfield, WI

Sally, what a testament to your great business practices mission statement! We see so many people in this business that act like the real estate kingdom revolves around them. You have a great gift to share with others. Thank you!

September 05, 2011 05:44 PM #48
Patricia Aulson
Realtor - Portsmouth NH Homes-Hampton NH Homes

Hey thanks for posting this blog today and for sharing.   I enjoyed the read.


Patricia  Aulson/ REALTOR/ NH & ME  Seacoast

September 05, 2011 07:34 PM #49
Celeste "SALLY" Cheeseman
Century 21 Liberty Homes - Mililani, HI
RA, CRS, Hawaii Mililani Oahu Real Estate

I'm having a ball working with this agent. He has got to be one of the newer agents that will be good at what he does....with the understanding of remembering this time and paying it forward too!

September 05, 2011 07:45 PM #50
Margaret Woda
Long & Foster Real Estate, Inc., Crofton, MD 21114 - Crofton, MD
Maryland Real Estate & Military Relocation

Always a pleasure to read your posts, Sally.  As usual, this one inspires! 

September 05, 2011 08:17 PM #51
Erica Ramus
Erica Ramus - Ramus Realty Group - Pottsville, PA - Pottsville, PA
MRE, Schuylkill County PA Real Estate

Sally -- good for you! That was a great compliment. Not all agents would help this guy out or help him along. Your posts are inspiring

September 05, 2011 08:23 PM #52
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 800-610-7253 DRE01267479 - Costa M

Sally - Our reputation is so important.  And, I think it's important as an industry that we work together rather than at odds. Of course, we need to do the best for our clients. However, to do our best, we also need to close transactions, usually with another agent.

September 05, 2011 08:26 PM #53
Tammie White
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net - Franklin, TN
TW Realty Group, Franklin TN, South of Nashville

Sally, how fortunate he was to be working with an agent such as yourself.

September 05, 2011 08:55 PM #54
John Cannata
214-728-0449 http://TexasLoanGuy.com - Frisco, TX
Texas Home Mortgage - Purchase or Refinance

This is a cute story. Its important to treat everyone with respect. Its a shame that others did not treat him that way. Im guessing that other agents would be disrespectful because they feel threatened maybe?

September 06, 2011 10:25 AM #55
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Celeste "SALLY" Cheeseman

RA, CRS, Hawaii Mililani Oahu Real Estate
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