Trust and Integrity-It is a Two Way Street

Reblogger Pat Fenn
Services for Real Estate Pros with Marketing Specialist for CJ Realty Group/Cindy Jones Broker

Referrals are the lifeblood of most businesses so when a company that has been reliable in the past stiffs a client you can be sure the word gets out.  In this case everytime we get a requrest for the same service from a client or another agent asks we say don't use XYZ company. 

Original content by Cindy Jones

Trust and Integrity It's a Two Way Street
Without going into the details or naming the company (yet) let's just say today I learned how "invaluable" repeat business is to some.  After years of recommended a contractor to different clients and within one hour of talking to the owner of the company about finishing a job, they went to their attorney's office to file a mechanics lien. 

Yes you read that correctly.  Within one hour of agreeing to finish a job to the client's satisfaction they instead went to their attorney.  Was the client's payment late?  I guess if one hour is late then yes it was.  Was the job finished?  No it was not.  In fact the owner had agreed on the phone with me to come back and make sure the job site was clean and all their debris removed.

For once I would have to say that incredulous doesn't even begin to cover it.  Then their office called and said if we would deliver a cashier's check to a location that was an hour away, within the hour, they would hold on filing the lien at the courthouse.   Okay the homeowner is supposed to get to the bank, get a check cut and be at a location an hour away within the hour?  This is starting to read like a Tom Clancy novel.

In the end this contractor will never see another referral from me and certainly not from this homeowner.  I know the company owner has already been contacted by a neighbor to do some work on their property.  How fast do you think my client will be at their door to let them know how his dealings went with this contractor? 

It is sad in a time when we know the economy is tight that someone would go so far to break your trust.  The owners last words to me before they called their attorney were "we trust you and we know you work with integrity".  Apparently it was not a two way street. 

 

 

    

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If you are interested in learning more about the Northern Virginia Real Estate market including Alexandria, Arlington, Fairfax and Prince William Counties give Cindy Jones and CJ Realty Group, Inc a call at 703-346-2213. 

No hassle, no pressure just straight talk about the local real estate market from a no nonsense point of view.

Check out www.varealestatetalk.com and www.cjrealtygroup.comfor more information.


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Rainmaker
211,587
Yvette Chisholm
Long & Foster Real Estate, Inc. - Rockville, MD
Associate Broker - Rockville, MD 301-758-9500

Let's hope the homeowners don't sue you for recommending the contractor.  You can try to do the right thing and go above and beyond, but sometimes, it kicks you in the head.   What if they let their insurance or license lapse?   This all can come back to haunt you.

Sep 10, 2011 08:30 PM #1
Rainmaker
238,236
Pat Fenn
Marketing Specialist for CJ Realty Group/Cindy Jones Broker - Springfield, VA

When a homeowner asks us for a recommendation we will often give them more than one.  They then make the calls and choose the one they would like to use.  This was the case with this client so they weren't mad at us for the issue.

Sep 10, 2011 08:39 PM #2
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Rainmaker
238,236

Pat Fenn

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