Active Listening

By
Real Estate Agent with Joy Daniels Real Estate Group, Ltd.

After reading Paula Hawthaway's post on listending, I wanted to add to her thoughts.  Paying attention to people will increase their production as shown in the Hawthorne Effrect (http://www.nwlink.com/~donclark/hrd/history/hawthorne.html).  The greatest way we can pay attention to people is by ACTIVELY LISTENING to them. Listening Ear

Being silent while someone else is talking is not necessarily listening.  How much "internal" conversation is going on in your head when you "listening" to someone else speak to you?  Active listening starts in your head.  It required a disciplined effort to focus on the speaker.  To not think about other things, but to really concentrate on what they saying to you.  When you are an active listener you are able to feel the things the speaker is feeling and see the things the speaker is seeing.  It's not easy and takes lots of practice, but it will be worth the effort.  Your staff and team will work harder and be happier.  Your BUYERS & SELLERS will feel important and know that you are working to undrestand them.

Listening should be thought of as part of the Golden Rule.  Listen to others as you would like to have someone listen to you.  Here are 5 points to help you get started.  I will do a follow up Listening Post for the "rest of the story!"  So LISTEN!

1. Face the speaker. Sit up straight or lean forward slightly to show your attentiveness through body language.

2. Maintain eye contact, to the degree that the speaker remains comfortable.

3. Minimize external distractions. Turn off the TV.  Stop typing your email or surfing the computer.  Put down your book or magazine.

4. Focus solely on what the speaker is saying. Try not to think about what you are going to say next. The conversation will follow a logical flow after the speaker makes her point.

5. Minimize internal distractions. If your own thoughts keep popping in, simply let them go and continuously re-focus your attention on the speaker.

 

Posted by

Joy

Joy Daniels, GRI, ABR, CSP, e-PRO
JOY DANIELS REAL ESTATE GROUP, LTD
2793 Old Post Road, Suite 200
Harrisburg, PA  17110

(717) 695-3177  office - Call TODAY and let me help you find your dream home!

www.joydaniels.com

Joy@JoyDaniels.com - Email TODAY and let me help you find your dream home!

What is your home worth?  Find out at MLS Market Snapshot

  facebook icon   Goolge icon twitter icon  linked in  youtube icon

  

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the graph to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
ActiveRain Community
Groups:
ABR-Accredited Buyer Representatives
Be The Best In Your Field
Realtors®
Running a Brokerage
Servant Leadership
Tags:
listening golden rule

Comments 7 New Comment

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the foot to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Anonymous #1
Anonymous
Anonymous

This is soo true I have blogged some many times about this subject matter applies to any trade practice

dallas homes for rent by owner dallas houses for rent by owner lynn911.com

October 12, 2011 09:31 PM
Rainmaker
474,689
Cindy Westfall
ABR,GRI Your Tualatin & Portland Metro Real Estate
Premiere Property Group,LLC Portland Metro & Suburbs Oregon

Hi Joy, it sounds so simple..listening..a natural function, but yet like you say, so many of us have an internal dialogue going on that we truly aren't listening. As a person that chats a lot, I am always working on this one!!

October 12, 2011 09:42 PM
Rainer
230,323
Daniel H. Fisher
MCRP - Charlotte Real Estate, NC or SC
www.FisherHermanRealty.com (704) 617-3544

Everyone appreciates active listening!  I've found that almost as important is paraphrasing important points - especially when the speaker is one who rapidly covers many subjects.

October 12, 2011 11:07 PM
Rainmaker
586,030
Joy Daniels
Joy Daniels Real Estate Group, Ltd.

Lynn - you are right. . . it applies too all trades and all of life!

Cindy - it is definitely a LEARNED art! :)

Daniel - Notes when listening to a speaker will definitley help in remembering. .  . as does paraphrasing.   Just don't interrupt the speaker! :)

October 12, 2011 11:15 PM
Rainer
234,262
Doug Bullwinkel
NMLS #281609
Vitek Mortgage Group

I once took a Dale Carnegie course and the main focus is to take a genuine interest in the other person.  Listening is just part of this process.

October 13, 2011 05:59 PM
Ambassador
2,032,195
Todd Clark
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494
Keller Williams Realty

I am always telling my students that if they want to succeed, they need to use what God gave us. They gave us two ears and one mouth for a good reason.

 

October 15, 2011 09:18 PM
Rainmaker
586,030
Joy Daniels
Joy Daniels Real Estate Group, Ltd.

You are right Doug - The Dale Carnegie courses are a great learning source for Active Listening.

Hi Todd!  Thanks for joining our group!

October 17, 2011 08:58 AM
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the man to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainmaker
586,030

Joy Daniels

Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the computer to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information

" style="overflow:hidden;" seamless scrolling="no" id="custom-widget-content" onload="resizeIframe()">Your browser does not support iframe.