Nine Attributes of an Exceptional Real Estate Agent

Education & Training with Sell with Soul

Before Christmas I posted a blog about a show we did in the SWS Virtual Studio called "Are You the Best Real Estate Agent You Know?" In that blog, I described three reasons you might WANT to BE the best agent you know, and promised to continue the conversation with some concrete attributes or characteristics that someone who IS the best agent they know might possess.

So, 'cause I usually keep my promises, below are nine attributes (skills, services and masteries) of what an agent I'd be excited to hire to represent me should bring to the table:

1. Market Mastery - the agent understands the nuances of the local real estate market - at least the segmentNeighborhood of it that affects ME!

2. MLS Mastery
- the agent is intimately familiar with the MLS and therefore makes pricing recommendations based on data that is complete, relevant and accurate.

contract3. Contract (and Disclosure) Mastery
- the agent understands and can explain each and every provision in the contracts and disclosures I'll be asked to sign, and ensures that I understand how each provision affects me.

4. Pricing Expertise
- related to #1, the agent understands the nuances of the specific market area(s) that I'm buying or selling in, and how various features and amenities (or lack thereof) affect the market value of the properties there.

5. Photography Skills
(or willingness to hire a photographer) - the agent understands the importance of having great photos online and is willing to invest the time and money to either take great photos him or herself, or hire someone to do it.

6. Basic Understanding of Home Construction, Repair and Local Architecture
- while I don't expect my agent to be a licensed contractor, I do expect them to understand basic issues of home construction and repair so they can speak intelligently to me about issues that may arise during our transaction. This knowledge will enhance their credibility with me tremendously.

7. Good Problem-Solving and Negotiating Skills
- the agent doesn't fall apart and go all drama-queen (or king) on me when the going gets a little rocky. They stay calm and focused, and tackle the problem head-on. They are skilled, confident negotiators.

8. A Great Team -
the agent has a great team. If I need a referral to the best lender, inspector, handyman, house-cleaner, structural contractor, roofer or painter in town, my agent knows who that is and will set me up.

9. Great Systems in Place to Track Transactions 
- the agent has detailed checklists and follow-ups in place so that things don't slip through the cracks or get forgotten when they get busy or distracted.

So, whatcha' think? Do these sound like the characteristics of an agent you'd hire to take care of your real estate transaction? Any others you'd like to add... or any of these you don't think belong on the list?

If you'd like to participate in a survey I'm doing on the matter, just go here: and tell us what YOU think!



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Comments 132 New Comment

Kathy Sheehan
Movement Mortgage 770-634-4021

Well said!  That is a terrific list.  Not a drama king/queen is the best advice!

January 18, 2012 09:28 AM
Agent Aaron Vaughn, REALTOR® Listing Specialist
The $500 Million Marketing Advantage
Capitol Home Team | Austin TX


Well after reading this list, I feel a LOT better about myself! I am 9 for 9! Yeah, and humble, too. =)

June 09, 2012 02:19 PM
Gary L. Waters, Broker Owner Waters Realty of Brevard, LLC
Personal Service, always.
Waters Realty of Brevard, LLC

Excellent list of skills to make one a competent real estate agent.

July 16, 2012 05:26 AM
Wayne B. Pruner
Tigard Oregon Homes for Sale, Realtor, GRI
Oregon First

Great list! I have most of them. I'll work on my weak areas.

October 19, 2012 09:55 AM
Robin Holliday
Wainwright Real Estate, Virginia Beach, Virginia


Great post!....although I haven't read all the comments and I see there are many. These are all great attributes a good agent should strive to deliver to each and every client and some others  that come to mind are.. have a good ear to listen to what a clients motivation is and any concerns they may have. The client needs to be reassurred that they have an agent that communicates well with agents showing their home and is on top of their game when it comes to "answering their phones" and setting their appointments. Thanks for having a soulful selling heart!..and great blogs!

February 04, 2013 04:07 PM

Jennifer Allan-Hagedorn

Author of Sell with Soul
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