What Will I Find If I Google Your Business Name?
As many of you know, we have recently listed our house for sale. Shortly after listing, we started receiving solicitations from moving companies....post cards in the mail and phone calls from movers who are looking for our business.
I received a call from a very friendly woman asking if I would like a free estimate. She assured me that I would be very impressed with their representative, Dan...."everyone loves Dan!" I agreed to have Dan call me to set up an appointment.
I decided to google the moving company before Dan called to see what I could find out about them.
Page 1 on Google: The first link has 10 reviews, 7 are very negative. The second link has 4 reviews, 3 are very negative. Everyone may "love Dan" but not too many people love the moving company he represents.
Two days later when Dan called I told him that based on the reviews I saw online, I would pass on the estimate. He appeared to be surprised and said he would inform his manager that there are negative reviews out there.
I would hope that Dan's manager, and the owner of this company, already know about the reviews...if not, they should.
I would hope that someone in this company has a plan to overcome the negative reviews and change their reputation for the better.
When a company rates as poorly as this one does online, it's pretty hard to overcome it.
I google every service, company, and/or product I am considering.
I take reviews very seriously. Do you?
Do you think a business can survive bad reviews on Google? Would you have given them a chance?