A friend of mine wanted to take me to lunch for my birthday last week. When she asked me where I wanted to go I suggested my favorite sushi place on Albuquerque’s west side.
I should have known something was up, because when we walked into the restaurant, the owner, who is frequently at the front and usually is very friendly, didn’t greet us with the same enthusiasm as usual. But I didn’t really think much of it, I mean we all have bad days, right?
My friend and I were seated, ordered our food, and everything was going well for the first part of our meal. We were having fun talking, laughing and enjoying our food.
Well, evidently the employees were hungry too, because after we got our food they all came out and sat down and started to eat. That’s cool, everyone’s got to eat, right? The problem is, our server proceeded to totally ignore us for the next 20 minutes. My friend had to walk over to her table to ask for more Wasabi. I had to flag our waitress down to get another drink.
Alright, enough whining right? No big deal.
However, it got worse. The owner started walking around the restaurant closing window blinds and turning the
lights off while we still had food on our table.
Evidently they close every afternoon between lunch and dinner, and they had places to go and people to see. Unfortunately, they didn’t say anything to us when we walked in like “we’ll be closing at 2pm.” Maybe they were worried that if they had, that we might have gone to the sushi place across the street. After all, it’s pretty good too.
But no, instead they said nothing, seated us and reluctantly gave us less than spectacular customer service. The food was still good, but the dining experience was greatly diminished.
We still had a great lunch, and as I drove away, instead of being upset, I reflected upon the level of customer service I had just been provided and I wondered, “do my clients ever feel like I’m distracted or like I’m giving them less than my absolute best?” Does it ever seem to them like I‘m just going through the motions?
Geez, I sure hope not.
I love my clients, they make my world go ‘round! I like to think I am always 100% engaged when we are out there looking at Albquerque Homes for Sale. I want their experience to be like my experience is at the Apple store. Ever shopped at the Apple store? They make you feel like you’re not just buying a machine, but like you are the most important person in the world with their product demos.
Without our clients we are nothing! Make sure you're treating them like Royalty!